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Possible Cause: Burner ports are clogged or blocked.
-Clean burner ports. Do this by inserting a
paperclip into each of the burner ports to
ensure they are not clogged. WARNING: Make
sure burner is not on and the gas supply has
been properly disconnected. Allow 15 minutes
for unit to cool completely before touching it.
If these troubleshooting steps are unable to resolve the problem,
please call Real Flame at: 1-800-654-1704
Possible Cause 1: High or gusting winds.
-Increase fl ame to “HIGH” setting.
Possible Cause 2: Low on LP gas.
-Replace or refi ll LP gas tank.
Possible Cause 3: Excess fl ow valve tripped.
-Refer to “Problem: Sudden drop in gas fl ow”
Possible Cause 1: Ice has built up on the outside of the LP gas tank because the
vaporization process is too low.
-Turn the control knob and the LP gas tank to “OFF”. Replace with a spare LP
gas tank and resume burning. Store the spare LP gas tank in a well ventilated
area, away from children.
Possible Cause 1: Out of gas.
- Refill or exchange your LP tank.
Possible Cause 2: Excess fl ow safety device may have been activated.
-
if the flame goes out. In order for the unit to work flames must be contacting the
thermocouple located in the igniter housing. Visually inspect the thermocouple and
igniter housing to make sure there are no obstructions, such as lava rock or glass filler
and that flames are contacting the thermocouple.
Problem: Sudden drop in gas fl ow, or a reduced fl ame height
Problem: Irregular fl ame pattern, fl ame does not run the full length of the burner
Problem: Flame blow out
Problem: Flame seems to lose heat when burning in cold weather -
temperature below 50°F
Burner Ports
Troubleshooting
