EC9100i and EC9600i Series Scanner User Guide
Troubleshooting
©2016 RDM Corporation
Page 33
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If your scanning application uses your internet browser, it might require that you make changes
to the browser’s security settings. See your scanning application’s documentation for how to
configure your browser.
•
If you’re using a network connection and there are multiple network connections in your work
area (for example, Ethernet cables or Ethernet wall jacks), try connecting the scanner to another
connection.
•
Try to access the network scanner dashboard:
1.
Open a browser.
2.
In the URL bar, enter the scanner dashboard address:
•
On Windows, enter: https://rd
<scannerserialnumber>
•
On Macintosh, enter: https://rd
<scannerserialnumber>
.local/
If you can open the dashboard, your computer can connect to the scanner, but something is
preventing your scanning application from connecting to it.
This typically indicates that you need to install security certificates or configure your browser’s
security settings. See the documentation for your scanning application to confirm you have
installed certificates and configured your browser.