background image

Two-Way Intercom Calls

2. To answer the intercom call, press Hold to place the current call on 
hold. Then press Int/Transfer or Talk button to answer the intercom call. 

Three-Way Intercom Calls

1. Press Hold button to hold the current line.

3. Wait for the reply of extension you selected.
4. Once the extension replies, press the Conf/Store button to set up 
three-way conference.

Making an Intercom Call with Other Extensions

1. Make sure the phone is OFF (not in TALK mode).
2. Press the Int/Transfer button, 

and INTERCOM is displayed.

3. Press the number button to input the phone ID you want to intercom 
with. For example, to intercom with extension 200, 

you need to input  

"2","0","0" and press Talk button to confirm.

intercom call.

Memory

The cordless handset and base each have their own separate memory 

of 

16

-character names and 32-digit telephone numbers.

Storing a Name and Number in Memory
1. Press the Conf/Store button on the handset, ENTER NUMBER is 
displayed.
2. Use the keypad to enter the phone number (up to 32 digits).
3. Press the 

SAVE softkey

 . The display shows ENTER NAME.

4. Use the touch-tone pad to enter a name (up to 15 characters). More 
than one letter is stored in each of the number keys. For example, to 
enter Bill Smith, press the 2 key twice for the letter B. Press the 4 key 3 
times for the letter I. Press the 5 key 3 times for the letter L. Press the 5 
key 3 times for the second letter L, and press the 1 key to insert a space 

press the 6 key once for the letter M; press the 4 key 3 times for the 
letter I; press the 8 key for the letter T; press the 4 key twice for the 
letter H.
5. Press the 

SAVE softkey

  again to save your selection. 

Storing a Redial Number

1. Make sure the phone is OFF (not in TALK mode).
2. Press the Format/Redial button on the handset to review the redial 
number.
3. Use the VOL ( + or -) to scroll to the desired number.
4. Press the Conf/Store button and 

ENTER NUMBER is displayed.

5. Use dial pad to edit the number if need.
6. Press SAVE softkey to confirm, ENTER NAME is displayed.
7. Use keypad to enter the name.
8. Press SAVE softkey to save the record.

Inserting a Pause in the Dialing Sequence

Press the #Pause button on the touch-tone pad twice to insert a delay in 
the dialing sequence of a stored telephone number when a pause is 
needed to wait for a dial tone (for example, after you dial 9 for an 
outside line, or wait for a computer access tone.) Each pause counts as 1 
digit in the dialing sequence. The letter “P” in the displayed number 
indicates a pause.

Reviewing, Changing or Deleting Stored 

Names/Numbers

To Review: Press DIR/   on the handset, then press the VOL (+ or -) 
button to scroll through the stored numbers. 

To Change: While viewing the record, press the Edit softkey.

Follow Step 2 to 

6

  under Storing a Name and Number in Memory.

To Delete: Press DIR/   on the handset, then press the VOL ( + or -) 
button to scroll to a desired memory.

Dialing a Stored Number 

1. Make sure the phone is OFF (not in TALK mode).

2. Press the DIR/   button.
3. Use the VOL (  + or -) button to scroll to the desired telephone 
number.
4. Press the Talk button to access an available line or select your 
preferred line. The telephone number dials automatically.

Caller ID (CID)

Caller ID (CID) is a service available from your local telephone company. 
For Caller ID to work on this system, you must subscribe to Caller ID 
service. This telephone system receives and displays CID information 
transmitted by your local telephone company. This information can 
include the phone number, date and time; or the name, phone number, 
and date and time. 

 

         

Receiving and Storing CID Records

When you receive a call, Caller ID information is transmitted by the 

The Caller ID information appears on your phone’s display while the 
phone rings, giving you a chance to monitor the information and decide 
whether or not to answer.
If you are not at home or cannot answer, the telephone stores the 
information so that you can see who called while you were unavailable. 
Caller ID memory automatically stores the call number, date, time, phone 
number and name for the last 40 calls. If Caller ID memory is full, a new 
call record automatically replaces the oldest call record in memory.
At any time, you can review the stored information for the last 40 calls. 
Any calls received since your last review are marked as NEW in the 
display, to remind you to review them. 

Reviewing Call Records

As calls are received and stored, the display is updated to let you know 
how many calls have been received.
1. Press the CID/   
2. Press VOL ( - ) button to scroll to older call records. When you reach 
the oldest call, START/END is displayed.
3. Press VOL (+) button to scroll from the old records to recent ones.
As you review call records, the display shows you the following 
information for each call:

• The telephone number of the calle

r.

• The name of the calle

r, if available in your service area. 

•  The Line Number on which the call was received.
• Time and date the call was received.
• NEW appears for all calls that have not been reviewed.

NOTE: Check with your local phone company regarding name service 
availability.

Transferring CID Records to Memory

You may transfer a Caller ID record to your phone’s memory.

NOTE: It is important that you format CID records correctly before storing 
in memory. It is not possible to reformat CID records stored in memory.

1. Use the CID/   button to scroll to the desired record.
2. Press the Conf/Store button.

3. Use the VOL ( + or -) to scroll to the desired number.
4. Press the Conf/Store button and ENTER NUMBER is displayed.
5. Use dial pad to edit the number if need.
6. Press SAVE softkey to confirm, ENTER NAME is displayed.
7. Use keypad to enter the name.
8. Press SAVE softkey to save the record.

Dialing a Caller ID Number

When reviewing any call record in the Caller ID memory, you can dial 
back the caller’s number.
1. Make sure the phone is OFF (not in talk mode).
2. Press CID/   button once, then VOL (+ or -) button until the desired 
call record is displayed.
Depending on (a) how the incoming caller’s phone number is formatted 
when received, and (b) whether or not you pre-programmed your local 
area code into memory, you may need to adjust the format of the caller’s 
phone number before dialing it back. 
The Format/Redial button lets you change the format of the displayed 
number. Available formats include:

NOTE: If the phone company does not supply all ten digits of an incoming 
caller’s number, you will not be allowed to adjust the format of that 
number.

Scroll to the number you want to call back:

3. If the number does not dial as shown, press the Format/Redial button. 
Repeat if necessary, until the correct number of digits show in the 
display.
4. Press the Talk button. The number dials automatically.

Deleting the Current Caller ID Record

To delete only the record in the display:
1. Use the CID/   button and then VOL (+ or -) button to display the 
desired Caller ID record.
2. Press Delete/Mute. 

Deleting All Caller ID Records

To delete all the Caller ID records in memory:
1. Use the CID/   button and then VOL ( + or -) button to display any 
Caller ID record.
2. Press and hold Delete/Mute. The display asks DELETE ALL? for several 

3. Press Select softkey again, 

seconds.

The display will return to standby mode.

Caller ID Errors

If there is an error in the transmission of information to your Caller ID 
phone, INCOMPLETE DATA is displayed.
If you have not subscribed to Caller ID service or it is not working, NO 
DATA is displayed.

Date

CID sequence number

Time

CID phone number

CID name

Number of digits  

Explanation 

Example

Eleven digits 

long distance code “1”  

 

+ 3-digit area code 

 

+ 7-digit telephone 

 

number.   

             1-317-888-8888

Ten digits 

3-digit area code + 

 

7-digit telephone number.  

317-888-8888

Seven digits 

7-digit telephone number.  

       888-8888

To keep your unit working and looking good, follow these guidelines:

• Avoid putting the phone near heating appliances and devices t

hat 

• DO N

OT expose to direct sunlight or moisture.

• Avoid dropping the handset, as well as other rough treatment 

to the 

phone.

• Clean the phone with a soft cloth. 
• Never use a strong cleaning agent or abrasive powder because 

this 

• Retain the original packaging in case you need to ship the p

hone at a 

later date.

• 

Periodically clean the charge contacts on the handset and charge 

cradle with a clean pencil eraser.

Causes of Poor Reception

• Aluminum siding.

• Foil backing on insulation.

• Heating ducts and other metal construction that can shield ra

dio 

signals.

• 

You’re too close to appliances such as microwaves, stoves, computers, 

etc.

• Atmospheric conditions, such as strong storms.

• Base is installed in the basement or lower floor of the house.

• Base is plugged into AC outlet with other electronic devices.

• Baby monitor is using the same frequenc

y.

• Handset battery is lo

w.

• 

You’re out of range of the base.

Limited Warranty

What your warranty covers:

• Defects in materials or workmanship

For how long after your purchase:

• 

Two years, from date of purchase

What we will do:

• Provide you with a replacement unit.  The exchange unit is 

under warranty for the remainder of the original product's 
warranty period.

How you get service:

• Locate your proof of purchase in the form of a bill of sale 

or

receipted invoice which is evidence that the product is within 
the warranty period.  Proof of warranty eligibility is required

 

and must be presented to obtain warranty service.

• Contact RCA Customer Care at (800) 

511-3180.  Our 

representatives will help you troubleshoot and diagnose the 
problem.  As you may be asked to disconnect your RCA 
telephone from it's power source, you must call from another 
telephone.  If the issue cannot be resolved by our Customer 
Care Team, you will be issued an RMA (Return Merchandise 
Authorization) number and be given instructions on how to 
submit your proof-of-purchase paperwork and where to send 
your defective merchandise.

• 

You will be responsible for shipping the defective unit back 

You 

are responsible for damage or loss during shipment so insuring 
the product during return shipping is highly recommended.  

• 

We will ship a replacement to you freight pre-paid. 

What your warranty does not cover:

• Customer instruction.  (

Your Instruction Book provides 

information regarding operating instructions and user controls.  
Additionally
product experts that can assist you with any questions that 
may arise during setup and use of your RCA telephone.)

• Installation and setup service adjustments
• Batteries
• Damage from misuse or neglect
• Products that have been modified of serviced outside the 

USA

• Products purchased from non-authorized retailers, dealers or 

resellers

• Products purchased or serviced outside the USA
• Acts of nature, such as, but not limited to lightning damage

How state law relates to this warranty:

• Some states do not allow the exclusion nor 

limitation of incidental or consequential damages, or 

limitations on how long an implied warranty lasts so 

the above limitations or exclusions may not apply to 

you.

• This warranty gives you specific legal rights, and you 

also may have other rights that vary from state to 

state.

If you purchased your product outside the USA, 

Mexico or Canada:

This warranty does not apply.  Contact your dealer for 

warranty information.

Visit the RCA web site at: www.rca4business.com

Please do not send any products to the Oregon address 
listed in this manual or on the carton. 

This will

 only 

add delays in service for your product

Caller ID

Provided you subscribe to Caller ID service from your phone company, 
you may see who is calling. 

IMPORTANT: In order to use all of the features of this unit, you must 
subscribe to either the standard Name/Number Caller ID Service .

Playback Voice Mail Messages

In idle mode, when new Voice message arrives, you can press PLAY 
softkey to access the mailbox by the 

password, default is "0000".

1. Press PLAY softkey in idle.
2. The screen displays VOICE MSG and the 2 Voice mail box GDM & 
Personal MSG.

3. Select the Voice Mail box by using Up/Down button and then press

5. Then the unit will start to play back the messages in the selected 
mailbox.

 Note: If there is no messages, it will prompt "You have no messages, 
Press Zero for mail box option, Press # for exit". The user can press   
the digit for the related function.
 If there are some messages, it will prompt "Press 1 for new messages, 
Press 2 

for old messages

, Press Zero for mail box option, Press # for 

exit".

Then

 the user can select "1" for new messages play back.

N

Note: If you want to change the mailbox password, you can press "0" when

the upon prompt emit, then press "5" to select "change the password", 

follow the voice prompt to change and save your new password.

OTE: The default play mode is receiver mode when press play softkey in 

idle, press Talk button can turn to Speaker mode.

Troubleshooting Guide
Telephone Solutions

No dial tone

• Check and repeat installation steps:

Ensure the base power cord is connected to a working outlet.
Ensure the telephone line cord is connected to the base and the wall 
jack .

• Connect another phone to the same jack; if there is still no 

dial tone, 

the problem might be your wiring or local service.

• The cordless handset may be out of range of the base. Move cl

oser to 

the base.

• Ensure the battery is properly charged (14 hours).
• Ensure the battery pack installed correctl

y. 

• Did the handset beep when you pressed the 

TALK button? The battery 

may need to be charged.

Dial tone is OK, but can’t dial out 

• Make sure the type of phone service you are subscribed to is 

TONE. 

This handset is TONE only.

Handset does not ring  

• Make sure the handset ringer is set to on.
• The cordless handset may be out of range. Move closer to the 

base.

• Check for dial tone. If no dial tone is heard, see No dial to

ne above.

You experience static, noise, or fading in and out

• The cordless handset may be out of range of the base. Move cl

oser to 

the base.

• Charge the batter

y.

Unit beeps

• Clean charging contacts on cordless handset and charge cradle

 with a 

soft cloth or an eraser.

• See solutions for “No dial tone” on previous page.
• Replace the batter

y.

Memory Dialing doesn’t work

• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence? 

Unit locks up and no communication between the base and cordless 
handset

• Unplug the AC power adaptor from the wall outlet and the back

 of the 

base, and remove the backup batteries from the bottom of base (if 
previously installed). Remove the handset battery. Wait for 30 seconds 
and plug the power adaptor back into the base and wall out, and 
re-install batteries in the base unit. Reconnect the handset battery and 
charge for 14 hours.

Caller ID Solutions

No Display

• Is battery fully charged? 

Try replacing the battery.

• Make sure that the unit is connected to a non-switched electr

ical 

outlet. Disconnect the AC power supply from the base and reconnect it. 

Caller ID Error Message

• The unit displays this message if it detects anything other t

han valid 

message indicates the presence of noise on the line. 

No Caller ID

• In order to receive Caller ID information, you must subscribe

 to the 

standard name/number Caller ID service from your local telephone 
company.

Battery Solutions

If you experience any of the following problems, even after fully 
recharging the battery, you may need to replace the battery pack:

• Short talk time
• 

Poor sound quality

• Limited range 

  

H5801

2010. All rights reserved.

Model H5801

10-52

Printed in China

T0009072 (Rev.2 E) 

General Product Care

OREGON

external call on hold. Then, press the Int/Transfer button 

to select 

Intercom function and 

followed by the extension ID number.

2. Press Int/Transfer button, 

use VOL(- or +) to select "Intercom" function 

and press Select soft key to confirm, then followed by the extension ID 

number, press Talk button to confirm.

2. Press Select soft key to confirm.

NOTE: The RBRC seal on the battery used in your Telefield, Inc., product 
indicates that we are participating in a program to collect and recycle the 
rechargeable battery (or batteries). 
For more information go to the RBRC website at www.rbrc.org 
or call 1-800-8-BATTERY or contact a local recycling center.

Changing the Battery

 

 

(Ni-MH) battery model T-2734, that is compatible with this  

 

unit.

1. Make sure handset is OFF (not in TALK mode) before you replace 
battery.
2. Remove the battery compartment door.
3. Disconnect the battery plug from the jack inside the battery 
compartment and remove the battery pack from the handset.
4. Insert the new battery pack and connect the cord to the jack inside 
the battery compartment.
5. Put the battery compartment door back on.
6. Place handset in the base or handset charge cradle to charge. Allow 

when you install a new battery pack. If you do not properly charge the 
phone, battery performance will be compromised.

Battery Safety Precautions

• Do not burn, disassemble, mutilate, or puncture. Like other b

atteries of 

this type, toxic materials could be released which can cause injury.

• 

T

o reduce the risk of fire or personal injur

y, use only the Nickel-metal 

Hydride battery listed in the User’s Guide.

• 

Keep batteries out of the reach of children.

•  Remove battery pack if storing over 30 days.

Belt Clip Operation
Connecting the Belt Clip

There are two slots, one on each side of the handset.
Attach the belt clip by inserting the sides of the belt clip into the slots. 
Snap the ends 

Other Information

Display Messages

The following indicators show the status of a message or of the unit.

LINE ON HOLD: 

 

  The line you selected is currently on hold.

LINE IN USE: 

 

  The line you selected is currently use by  

 

 

  another extension.

SEARCHING..:  

    

  Handset is out of range of the base.

INCOMPLETE DATA:

 

  Caller information has been interrupted  

 

 

  during transmission or the phone line is  

 

 

  excessively noisy.

BASE IN USE:

 

  The Base unit is in use, handset is blocked. 

SELECT PHONE ID:

 

  Key in the ID of another extension.

DELETE ALL:
NEW CALL:

    

  Call has not been reviewed.

NO NUMBER:

 

  No Caller Number was received.

NO NAME:

     

  No Caller Name was received.

NO DATA:

    

  No Caller ID information was received.

BLOCKED CALL:

 

  The person is calling from a number that has  

 

 

  been blocked from transmission.

BLOCKED NAME:

 

  The person’s name is blocked from    

 

 

  transmission.

BLOCKED NUMBER:

 

  The person is calling from a number that has  

 

 

  been blocked from transmission.        

UNKNOWN CALLER/     

The incoming call is from an area not 

NAME/NUMBER: 

  

serviced by Caller ID or the information was  

 

 

  

not sent.

Two-Way Intercom Calls

external call on hold. Then, press the Int/Transfer button followed by the 
extension ID number.
2. To answer the intercom call, press Hold to place the current call on 
hold. Then press Int/Transfer or Talk button to answer the intercom call. 

Press Hold button to retrieve the external caller.

Three-Way Intercom Calls

1. Press Hold button to hold the current line.
2. Press Int/Transfer button, followed by the extension ID number.
3. Wait for the reply of extension you selected.
4. Once the extension replies, press the Conf/Store button to set up 
three-way conference.

Making an Intercom Call with Other Extensions

1. Make sure the phone is OFF (not in TALK mode).
2. Press the Int/Transfer button, 

and INTERCOM is displayed.

3. Press the number button to input the phone ID you want to intercom 
with. For example, to intercom with extension 200, you need to input  
“2”,”0”,”0”.

intercom call.

Memory

The cordless handset and base each have their own separate memory 

of 15-character names and 32-digit telephone numbers.
Storing a Name and Number in Memory
1. Press the Conf/Store button on the handset, ENTER NUMBER is 
displayed.
2. Use the keypad to enter the phone number (up to 32 digits).
3. Press the 

SAVE softkey

 . The display shows ENTER NAME.

4. Use the touch-tone pad to enter a name (up to 15 characters). More 
than one letter is stored in each of the number keys. For example, to 
enter Bill Smith, press the 2 key twice for the letter B. Press the 4 key 3 
times for the letter I. Press the 5 key 3 times for the letter L. Press the 5 
key 3 times for the second letter L, and press the 1 key to insert a space 

press the 6 key once for the letter M; press the 4 key 3 times for the 
letter I; press the 8 key for the letter T; press the 4 key twice for the 
letter H.
5. Press the 

SAVE softkey

  again to save your selection. 

Storing a Redial Number

1. Make sure the phone is OFF (not in TALK mode).
2. Press the Format/Redial button on the handset to review the redial 
number.
3. Use the VOL ( + or -) to scroll to the desired number.
4. Press the Conf/Store button and ENTER NAME is displayed.
5. Use keypad to enter the name.
6. Press 

SAVE softkey

  to save the record.

Inserting a Pause in the Dialing Sequence

Press the #Pause button on the touch-tone pad twice to insert a delay in 
the dialing sequence of a stored telephone number when a pause is 
needed to wait for a dial tone (for example, after you dial 9 for an 
outside line, or wait for a computer access tone.) Each pause counts as 1 
digit in the dialing sequence. The letter “P” in the displayed number 
indicates a pause.

Reviewing, Changing or Deleting Stored 

Names/Numbers

To Review: Press DIR/   on the handset, then press the VOL (+ or -) 
button to scroll through the stored numbers. 

To Change: While viewing the record, press the Edit softkey.

Follow Step 2 to 

6

  under Storing a Name and Number in Memory.

To Delete: Press DIR/   on the handset, then press the VOL ( + or -) 
button to scroll to a desired memory.

Dialing a Stored Number 

Make sure the phone is ON (in TALK mode).

1. Press the DIR/   button.
2. Use the VOL (  + or -) button to scroll to the desired telephone 

number.

 -OR-

1. Make sure the phone is OFF (not in TALK mode).

2. Press the DIR/   button.
3. Use the VOL (  + or -) button to scroll to the desired telephone 
number.
4. Press the Talk button to access an available line or select your 
preferred line. The telephone number dials automatically.

Caller ID (CID)

Caller ID (CID) is a service available from your local telephone company. 
For Caller ID to work on this system, you must subscribe to Caller ID 
service. This telephone system receives and displays CID information 
transmitted by your local telephone company. This information can 
include the phone number, date and time; or the name, phone number, 
and date and time. 

 

         

Receiving and Storing CID Records

When you receive a call, Caller ID information is transmitted by the 

The Caller ID information appears on your phone’s display while the 
phone rings, giving you a chance to monitor the information and decide 
whether or not to answer.
If you are not at home or cannot answer, the telephone stores the 
information so that you can see who called while you were unavailable. 
Caller ID memory automatically stores the call number, date, time, phone 
number and name for the last 40 calls. If Caller ID memory is full, a new 
call record automatically replaces the oldest call record in memory.
At any time, you can review the stored information for the last 40 calls. 
Any calls received since your last review are marked as NEW in the 
display, to remind you to review them. 

Reviewing Call Records

As calls are received and stored, the display is updated to let you know 
how many calls have been received.
1. Press the CID/   
2. Press VOL ( - ) button to scroll to older call records. When you reach 
the oldest call, START/END is displayed.
3. Press VOL (+) button to scroll from the old records to recent ones.
As you review call records, the display shows you the following 
information for each call:

r.

r, if available in your service area. 

NOTE: Check with your local phone company regarding name service 
availability.

Transferring CID Records to Memory

You may transfer a Caller ID record to your phone’s memory.

NOTE: It is important that you format CID records correctly before storing 
in memory. It is not possible to reformat CID records stored in memory.

1. Use the CID/   button to scroll to the desired record.
2. Press the Conf/Store button.
3. If the CID shows NO NAME, then please enter the name for this 
record.

Dialing a Caller ID Number

When reviewing any call record in the Caller ID memory, you can dial 
back the caller’s number.
1. Make sure the phone is OFF (not in talk mode).
2. Press CID/   button once, then VOL (+ or -) button until the desired 
call record is displayed.
Depending on (a) how the incoming caller’s phone number is formatted 
when received, and (b) whether or not you pre-programmed your local 
area code into memory, you may need to adjust the format of the caller’s 
phone number before dialing it back. 
The Format/Redial button lets you change the format of the displayed 
number. Available formats include:

NOTE: If the phone company does not supply all ten digits of an incoming 
caller’s number, you will not be allowed to adjust the format of that 
number.

Scroll to the number you want to call back:

3. If the number does not dial as shown, press the Format/Redial button. 
Repeat if necessary, until the correct number of digits show in the 
display.
4. Press the Talk button. The number dials automatically.

Deleting the Current Caller ID Record

To delete only the record in the display:
1. Use the CID/   button and then VOL (+ or -) button to display the 
desired Caller ID record.
2. Press Delete/Mute. 

Deleting All Caller ID Records

To delete all the Caller ID records in memory:
1. Use the CID/   button and then VOL ( + or -) button to display any 
Caller ID record.
2. Press and hold Delete/Mute. The display asks DELETE ALL? for several 

3. Press Select softkey again, 

seconds.

The display will return to standby mode.

Caller ID Errors

If there is an error in the transmission of information to your Caller ID 
phone, INCOMPLETE DATA is displayed.
If you have not subscribed to Caller ID service or it is not working, NO 
DATA is displayed.

Date

CID sequence number

Time

CID phone number

CID name

Number of digits  

Explanation  

Example

Eleven digits 

long distance code “1”  

 

+ 3-digit area code 

 

+ 7-digit telephone 

 

number.   

             1-317-888-8888

Ten digits 

3-digit area code + 

 

7-digit telephone number.  

317-888-8888

Seven digits 

7-digit telephone number.  

       888-8888

NOTE: The RBRC seal on the battery used in your Telefield, Inc., product 
indicates that we are participating in a program to collect and recycle the 
rechargeable battery (or batteries). 
For more information go to the RBRC website at www.rbrc.org 
or call 1-800-8-BATTERY or contact a local recycling center.

To keep your unit working and looking good, follow these guidelines:

hat 

OT expose to direct sunlight or moisture.

to the 

phone.

this 

hone at a 

later date.

Periodically clean the charge contacts on the handset and charge 

cradle with a clean pencil eraser.

Causes of Poor Reception

dio 

signals.

You’re too close to appliances such as microwaves, stoves, computers, 

etc.

y.

w.

You’re out of range of the base.

Limited Warranty

What your warranty covers:

For how long after your purchase:

Two years, from date of purchase

What we will do:

under warranty for the remainder of the original product's 
warranty period.

How you get service:

or

receipted invoice which is evidence that the product is within 
the warranty period.  Proof of warranty eligibility is required

 

and must be presented to obtain warranty service.

511-3180.  Our 

representatives will help you troubleshoot and diagnose the 
problem.  As you may be asked to disconnect your RCA 
telephone from it's power source, you must call from another 
telephone.  If the issue cannot be resolved by our Customer 
Care Team, you will be issued an RMA (Return Merchandise 
Authorization) number and be given instructions on how to 
submit your proof-of-purchase paperwork and where to send 
your defective merchandise.

You will be responsible for shipping the defective unit back 

You 

are responsible for damage or loss during shipment so insuring 
the product during return shipping is highly recommended.  

We will ship a replacement to you freight pre-paid. 

What your warranty does not cover:

Your Instruction Book provides 

information regarding operating instructions and user controls.  
Additionally
product experts that can assist you with any questions that 
may arise during setup and use of your RCA telephone.)

USA

resellers

How state law relates to this warranty:

limitation of incidental or consequential damages, or 

limitations on how long an implied warranty lasts so 

the above limitations or exclusions may not apply to 

you.

also may have other rights that vary from state to 

state.

If you purchased your product outside the USA, 

Mexico or Canada:

This warranty does not apply.  Contact your dealer for 

warranty information.

Visit the RCA web site at: www.rca4business.com

Please do not send any products to the Oregon address 
listed in this manual or on the carton. 

This will

 only 

add delays in service for your product

Caller ID

Provided you subscribe to Caller ID service from your phone company, 
you may see who is calling. 

IMPORTANT: In order to use all of the features of this unit, you must 
subscribe to either the standard Name/Number Caller ID Service .

Playback Voice Mail Messages

In idle mode, when new Voice message arrives, you can press PLAY 
softkey to access the mailbox by the password.
1. Press PLAY softkey in idle.
2. The screen displays VOICE MSG and the 2 Voice mail box GDM & 
Personal MSG.

3. Select the Voice Mail box by using Up/Down button and then press

5. Then the unit will start to play back the messages in the selected 
mailbox.

 Note: If there is no messages, it will prompt "You have no messages, Press 
2 to change folder, Press Zero for mail box option, Press # for exit". The 
user can press the digit for the related function.
 If there are some messages, it will prompt "Press 1 for new messages, 
Press 2 to change folder, Press Zero for mail box option, Press # for 
exit".

Then

 the user can select "1" for new messages play back.

NOTE: The default play mode is receiver mode when press play softkey in 
idle, press Talk button can turn to Speaker mode.

Changing the Battery

 

 

(Ni-MH) battery model T-2734, that is compatible with this  

 

unit.

1. Make sure handset is OFF (not in TALK mode) before you replace 
battery.
2. Remove the battery compartment door.
3. Disconnect the battery plug from the jack inside the battery 
compartment and remove the battery pack from the handset.
4. Insert the new battery pack and connect the cord to the jack inside 
the battery compartment.
5. Put the battery compartment door back on.
6. Place handset in the base or handset charge cradle to charge. Allow 

when you install a new battery pack. If you do not properly charge the 
phone, battery performance will be compromised.

Battery Safety Precautions

atteries of 

this type, toxic materials could be released which can cause injury.

T

y, use only the Nickel-metal 

Hydride battery listed in the User’s Guide.

Keep batteries out of the reach of children.

Belt Clip Operation
Connecting the Belt Clip

There are two slots, one on each side of the handset.
Attach the belt clip by inserting the sides of the belt clip into the slots. 
Snap the ends 

Other Information

Display Messages

The following indicators show the status of a message or of the unit.

LINE ON HOLD: 

 

  The line you selected is currently on hold.

LINE IN USE: 

 

  The line you selected is currently use by  

 

 

  another extension.

SEARCHING..:  

    

  Handset is out of range of the base.

INCOMPLETE DATA:

 

  Caller information has been interrupted  

 

 

  during transmission or the phone line is  

 

 

  excessively noisy.

BASE IN USE:

 

  The Base unit is in use, handset is blocked. 

SELECT PHONE ID:

 

  Key in the ID of another extension.

DELETE ALL:
NEW CALL:

    

  Call has not been reviewed.

NO NUMBER:

 

  No Caller Number was received.

NO NAME:

     

  No Caller Name was received.

NO DATA:

    

  No Caller ID information was received.

BLOCKED CALL:

 

  The person is calling from a number that has  

 

 

  been blocked from transmission.

BLOCKED NAME:

 

  The person’s name is blocked from    

 

 

  transmission.

BLOCKED NUMBER:

 

  The person is calling from a number that has  

 

 

  been blocked from transmission.        

UNKNOWN CALLER/     

The incoming call is from an area not 

NAME/NUMBER: 

  

serviced by Caller ID or the information was  

 

 

  

not sent.

Troubleshooting Guide
Telephone Solutions

No dial tone

Ensure the base power cord is connected to a working outlet.
Ensure the telephone line cord is connected to the base and the wall 
jack .

dial tone, 

the problem might be your wiring or local service.

oser to 

the base.

y. 

TALK button? The battery 

may need to be charged.

Dial tone is OK, but can’t dial out 

TONE. 

This handset is TONE only.

Handset does not ring  

base.

ne above.

You experience static, noise, or fading in and out

oser to 

the base.

y.

Unit beeps

 with a 

soft cloth or an eraser.

y.

Memory Dialing doesn’t work

Unit locks up and no communication between the base and cordless 
handset

 of the 

base, and remove the backup batteries from the bottom of base (if 
previously installed). Remove the handset battery. Wait for 30 seconds 
and plug the power adaptor back into the base and wall out, and 
re-install batteries in the base unit. Reconnect the handset battery and 
charge for 14 hours.

Caller ID Solutions

No Display

Try replacing the battery.

ical 

outlet. Disconnect the AC power supply from the base and reconnect it. 

Caller ID Error Message

han valid 

message indicates the presence of noise on the line. 

No Caller ID

 to the 

standard name/number Caller ID service from your local telephone 
company.

Battery Solutions

If you experience any of the following problems, even after fully 
recharging the battery, you may need to replace the battery pack:

Poor sound quality

  

H5801

2010. All rights reserved.

Model H5801

10-49

Printed in China

T0009072 (Rev.1 E) 

General Product Care

OREGON

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