Placing a Call While Talking on Another
Line
To place a call without hanging up on the first call:
1. Press the
Hold
button to put the first call on hold.
2. Press the available line button to get a dial tone. Press the
Speaker
button if the speakerphone indicator is off and you are
using the speakerphone.
3. Dial the number you want to call.
Receiving A Call While Talking on Another
Line
When you receive a call while you are talking on another line, you
will hear the phone ring.
1. Press the
Hold
button to put the first call on hold.
2. Press the
Line
button next to the flashing red indicator.
3. If the speakerphone indicator is off and you are using the
speakerphone, press the
Speaker
button.
NOTE:
You must always put the first call on hold before answering a
second call or you will hang up on the first call. If you want to disconnect
from the first call, don’t press the
Hold
button (skip step 1) and press the
flashing line button.
Additional Telephone Features
Redial
You may redial the last number you called by pressing the
Redial/
Pause
button after you hear a dial tone.
NOTE:
The redial feature holds the last number (up to 32 digits)
that you dialed in memory. If you pressed any other numbers after
dialing the phone number (for example, when accessing a voice-
menu system) then those numbers are also dialed.
If you get a busy signal, press
Redial/Pause
again without hanging
up.
Hold
Hold allows you to suspend the active line(s) and replace the handset
in the cradle without hanging up, then resume the conversation on
the same phone or from a different phone connected to the same
line.
1. Press the
Hold
button to place a call on hold (the line indicator is
red).
2. Press the
Line
button and pickup the handset or press the
Speaker
button to resume the conversation.
Conference Calls
You can use the conference call feature when you have calls on both
lines and want to have a three-way conversation.
To connect and conference:
1. Press the
Line
button for the line you want to use, then call the
first party.
2. Press the
Hold
button to put the first party on hold.
3. Call the second party, or receive a call, on the other line, then
press the
Conference
button.
4. Begin speaking to both parties.
To disconnect one of the parties:
Press the line button of the person you want to continue talking to,
and the other party will automatically be disconnected.
To disconnect both parties:
Hang up the handset, or press
Speaker
.
NOTE:
If you have two lines on hold, and you want to conference
with both parties, simply press the Conference button and pick up
the handset or press Speaker button.
NOTE:
To put both parties on hold, press the Hold button.
NOTE:
To speak to one party individually, press the Hold button,
then press the line of the party to whom you want to speak (the
second party remains on hold.) If the speakerphone indicator is off
and you are using the speakerphone, press the Speaker button to
continue the conversation on the speakerphone.
Flash
Press
Flash/Exit
to activate special features of your telephone
network, such as call transfer, or special services from your local
telephone company, such as call waiting.
Mute
Use the
Mute
button to interrupt a phone conversation to talk
privately with someone else in the room. A conversation can be
muted while using the speakerphone or handset.
1. Press the
Mute
button. The mute indicator comes on.
2. Press
Mute
again to turn it off.
Temporary Tone Dialing
If you have pulse (rotary) service and want to access customer
calling services (such as telebanking and long distance services) that
require tone dialing, you can use this feature to temporarily change
from pulse to tone service.
After dialing the telephone number and connecting to the customer
calling service,
1. Press and release the
*Tone
button.
2. When you hang up, the telephone automatically returns to pulse
dialing mode.
TIP:
Temporary Tone can also be used while storing numbers in
memory by pressing *Tone at the necessary point in the storage
sequence.
Message Waiting
IMPORTANT: In order to use this feature, you must subscribe
to voice messaging service from your phone company.
Message Waiting displays on the screen when you receive a
new message.
Provided your phone company offers voice messaging service and
you subscribe to it, the message
“Message Waiting”
shows on the
display when the phone is not in use to indicate there is a message
waiting. The display clears when you listen to the new voice message
or you may clear the display by pressing the
Delete
button during
idle mode.
Memory
You may store information in any of the following memory
locations: 0 to 9, A, B, and C keys. See “Storing a Pause in Memory”
and “Temporary Tone Dialing.”
Storing a Name and Number in Memory
1. Press the
Store
button.
LOCATION?
shows in the display.
2. Press the desired memory location (0 through 9, A, B, or C).
NOTE:
You may select memory locations by pressing
Review
5
or
6
buttons to scroll through the memory locations or press the 0
- 9, A, B, or C buttons.
3. Press the
Store
button again to confirm the memory location.
NOTE:
If necessary, to erase existing memories, or if you make a
mistake, use the Delete button.
4. Use the number keys to enter the telephone number (up to 32
digits) and press the
Store
button to save. (The unit will not dial
a phone number in this mode.) The cursor automatically moves to
the text line for name entry.
5. Use the number keys to enter the name of the person associated
with the telephone number you just entered. More than one letter
is stored in each of the number keys.
For example, to enter the name BILL SMITH, press the 2 key twice for
the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3
times for the letter L.
NOTE:
The flashing cursor automatically moves to the next
position or you may press the Review
5
or
6
buttons to move the
cursor to the next position.
Press the 5 key 3 times for the second letter L. Press the
Review
6
button two times to insert a space, and press the 7 key 4 times for
the letter S. Press the 6 key once for the letter M. Press the 4 key 3
times for the letter I. Press the 8 key for the letter T. Press the 4 key
twice for the letter H.
6. Press the
Store
button to save the name.
7. To enter another name and number in a different memory
location, return to step 1 and repeat the process.
Changing a Stored Number
Repeat the storage sequence under Storing A Name and Number in
Memory.
Erasing a Stored Number
1. Press the
Store
button.
2. Press the memory location (A, B, C, 0 - 9) to be erased.
3. Press the
Delete
button.
Copying Caller ID Memories to User
Memory
1. Press the
Review
5
or
6
buttons to view the caller number and
name you want to copy.
2. Press the
Store
button.
3. Press 0-9, A, B, or C for the memory location. The memory
location flashes in the display if there is a record occupying that
memory location.
NOTE:
You may select a different memory location by pressing
Review
5
or
6
buttons to scroll through the memories or press A,
B, or C or 0 - 9.
4. Press the
Store
button to enter the edit mode, and then press the
Store
button again to edit the name.
5. Press the
Store
button to confirm and save, and wait for three
seconds to exit.
NOTE:
If the name you want to enter is longer than 12 characters,
only the first 12 characters will be copied into memory.
Copying Redial Numbers to Memory
1. Press the
Redial/Pause
button while the phone is on-hook. The
display shows
PICKUP PHONE
.
2. Press the
Store
button.
3. Press 0-9, A, B, or C for the memory location. Press the
Store
button twice to confirm the location and the number. The cursor
flashes in the display and you may enter the caller’s name.
4. Press the
Store
button to confirm and save, and wait for three
seconds to exit.
NOTE:
If you want to edit the number, press the Store button
within three seconds to enter the edit mode.
Dialing a Number Stored in Memory While
On-hook
1. Press a line button.
2. To select a memory, press A, B, or C, or
Dial
and 0 - 9. The number
in that memory location displays.
NOTE:
You may select a different memory location by pressing
Review
5
or
6
buttons to scroll through the memories or press A,
B, or C, or Dial and 0 - 9.
3. Press the
Speaker
button, or pick up the handset to dial the
displayed number.
Dialing a Number Stored in Memory
1. Press a Line button, and lift the handset, or press the
Speaker
button.
2. Press A, B, or C, or
Dial
and 0 - 9.
IMPORTANT: If you make test calls to emergency numbers,
remain on the line and explain the reason for the call. Also,
make test calls in off-peak hours, such as early morning or
late evening.
Chain Dialing
Chain dialing allows you to dial a sequence of stored numbers from
separate memory locations.
For example
Memory location
Local access number
A
Long distance company
B
Authorization code ID
C
Long distance phone number
1. Select the line you want to use by pressing the corresponding line
button.
2. Lift the handset, or press
Speaker
for speakerphone
3. Press
Memory A
button.
4. Press
Memory B
button.
5. Press
Memory C
button.
Storing a Pause in Memory
The
Redial/Pause
button has dual functionality and becomes a
pause button when the
Store
button is pressed first. It is valid only
when storing a number into memory locations. Use the
Redial/Pause
button to insert a pause when a delay is needed in an automatic
dialing sequence. For example, when you must dial a 9 to get an
outside line or when you enter codes to access your long distance
company.
You may need to adjust the length of the pause duration. It can
be adjusted from 1 to 9 seconds in length. The default setting is 4
seconds.
1. Press the
Store
button.
2. Press the
Redial/Pause
button. The current pause time displays.
3. Press the
Review
5
or
6
buttons to scroll the pause time, or
press the 1 to 9 key for one second to nine seconds respectively
(i.e.; 1 = one second, 2 = two seconds).
4. Press the
Store
button to save.
Replacing the Batteries
IMPORTANT: You will have approximately 90 seconds to
replace the batteries before the memories stored are lost.
Please read the instructions before replacing the batteries
and have the batteries ready to be inserted beforehand.
1. Press down and out on the snap tab located on the top of the
mounting bracket. Lift the bracket off.
2. Release latch on battery
compartment and remove
cover.
3. Remove the 4 AA-size
alkaline batteries from the
battery compartment as
shown on the diagram.
4. Insert 4 AA-size alkaline
batteries in the battery compartment.
5. Snap the battery compartment door back into place and replace
the mounting bracket.
6. If the line cord was previously connected, re-attach it to the unit
and check your memory locations.
Troubleshooting Tips
No Dial Tone
• You must press a line button to get a dial tone.
• Check all cabling to make sure that all connections are secure and
not damaged.
• Check hook switch: Does it fully extend when handset is lifted
from cradle?
No Display
• Replace batteries.
• Check for proper battery installation.
No Information is Shown After the Phone Rings
• Did you order Caller ID service from your local telephone
company? This unit requires that you subscribe to Caller ID service
in order to work.
• Be sure to wait until the second ring before answering.
Phone Dials in Pulse with Tone Service
• Make sure TONE/PULSE DIAL MODE in the setup menu is set to
TONE DIAL.
Phone Won’t Dial Out with Pulse Service
• Make sure TONE/PULSE DIAL MODE in the setup menu is set to
PULSE DIAL.
Phone Does Not Ring
• Is the ringer switch in the OFF position?
• Are you using too many phones on one line? (The total REN of all
phones on the same line should not be greater than the maximum
REN for your calling area. See paragraph 1 of the Equipment
Approval Information section of this User’s Guide for more
information).
• See No Dial Tone.
Incoming Voice Volume Low
• Are other phones off hook at same time? If so, this is normal
condition as volume drops when additional phones are used at
once.
• Check the handset or speaker volume.
Telephone Continues to Ring After Handset is Picked Up or Speaker
Button is Pressed
• You must press the line number to answer a call.
Memory Dialing
• Make sure you entered the numbers correctly into memory.
General Product Care
To keep your phone working and looking good, follow these
guidelines:
• Avoid putting it near heating appliances and devices that
generate electrical noise (for example, motors or fluorescent
lamps).
• DO NOT expose to direct sunlight or moisture.
• Avoid dropping and other rough treatment to the unit.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this
will damage the finish.
• Retain the original packaging in case you need to ship it at a later
date.
Warranty Assistance
If trouble is experienced with this equipment, for warranty
information, please contact customer service at
1-800-448-0329
.
If the equipment is causing harm to the telephone network, the
telephone company may require that you disconnect the equipment
until the problem is resolved.
Any unauthorized repairs, changes or modifications not expressly
approved by Thomson Inc. could void the user’s authority to operate
this product. For instructions on how to obtain a replacement unit,
refer to the warranty included in this guide or call customer service
at
1-800-448-0329
.
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to this booklet for future reference or jot
down the date this product was purchased or received as a gift. This
information will be valuable if service should be required during the
warranty period.
Purchase date
Name of store
Push down
to release
the battery
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.
(The warranty period for rental units begins with the first rental or
45 days from date of shipment to the rental firm, whichever comes
first.)
What we will do:
• Provide you with a new or, at our option, a refurbished unit. The
exchange unit is under warranty for the remainder of the original
product’s warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., which were
originally provided with the product. We recommend using the
original carton and packing materials.
• ”Proof of purchase in the form of a bill of sale or receipted invoice
which is evidence that the product is within the warranty period,
must be presented to obtain warranty service.” For rental firms,
proof of first rental is also required. Also print your name and
address and a description of the defect. Send via standard UPS or its
equivalent to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
• Pay any charges billed to you by the Exchange Center for service
not covered by the warranty.
• Insure your shipment for loss or damage. Thomson Inc. accepts no
liability in case of damage or loss.
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual provides information
regarding operating instructions and user controls. Any additional
information, should be obtained from your dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other
products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed
with your unit. It will make it easier to contact you should it ever
be necessary. The return of the card is not required for warranty
coverage.
Limitation of Warranty:
• THE WARRANTy STATED ABOVE IS THE ONLy WARRANTy APPLICABLE
TO THIS PRODUCT. ALL OTHER WARRANTIES, ExPRESS OR IMPLIED
(INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITy OR
FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBy DISCLAIMED. NO
VERBAL OR WRITTEN INFORMATION GIVEN By THOMSON INC., ITS
AGENTS, OR EMPLOyEES SHALL CREATE A GUARANTy OR IN ANy WAy
INCREASE THE SCOPE OF THIS WARRANTy.
• REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTy IS
THE ExCLUSIVE REMEDy OF THE CONSUMER. THOMSON INC. SHALL
NOT BE LIABLE FOR INCIDENTAL OR CONSEqUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANy
BREACH OF ANy ExPRESS OR IMPLIED WARRANTy ON THIS PRODUCT.
THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTy ARE
GOVERNED By THE LAWS OF THE STATE OF INDIANA. ExCEPT TO THE
ExTENT PROHIBITED By APPLICABLE LAW, ANy IMPLIED WARRANTy
OF MERCHANTABILITy OR FITNESS FOR A PARTICULAR PURPOSE ON
THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTy PERIOD SET
FORTH ABOVE.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental
or consequential damages, or limitations on how long an implied
warranty lasts so the above limitations or exclusions may not apply
to you.
• This warranty gives you specific legal rights, and you also may have
other rights that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty
information.
