13
FAQ
When you experience an issue with your TV, turn it off and unplug it, wait 30 seconds, and then
reconnect the AC power. If this does not resolve the problem, then refer to the tips below. If the
problem is still not resolved, then contact Manufacturer Customer Care.
PROBLEM
POSSIBLE SOLUTIONS
You do not see a picture
when turning on the TV
• If the TV is Off, check that the status LED is On. If the TV is
On, press any button on the remote control to make sure it is
not in power saver mode.
• The TV may be in Standby mode. Press the Power button on
the remote control to activate the unit from Standby.
• Check if the power cord is plugged into an active electrical
outlet.
You have connected an
external source to your TV
but cannot find it on the
Home screen
• Make sure your external source is turned on.
• Check to see if the correct input tile is selected on the Home
Screen for the external source you want to view.
• Make sure you have not removed the input from your Home
screen. To add it back, select Settings > TV Inputs.
• Check to see if the external source device connection is snug
and fully inserted into the TV port.
When you turn on your TV,
there is a delay for a few
seconds before the picture
appears
• This is normal. If you have already set up your TV, it is
initializing and restoring previous setting information.
You see a normal picture but
do not hear any sound
• Check that volume is turned up.
• Check if “Mute” mode is ON. Turn off mute by pressing the
Mute button again, or pressing volume up.
• Make sure there is nothing plugged into headphone jack on
the TV.
• Connecting headphone to the TV will mute the main
speakers.
•
Make sure TV speakers are enabled. To enable them, go to
Settings > Audio > TV Speakers.
You hear sound but picture
color is faded or in black and
white
• Check that the Color value is set to 50 or greater.
• Check the color on another channel or input tile.
Your sound or picture is
distorted or appears wavy
• Turn off and/or remove any electrical appliance that may be
nearby the TV panel.
• Insert the power plug of the TV set into another power
outlet.
Your sound or picture is
blurry or cuts out
• If you are using an external antenna, check the connections
for a snug and tight fit.
• Adjust or reposition the antenna placement.
• You are too far from the TV station to receive a satisfactory
signal. Consider hiding the channel by going to Settings > TV
inputs > Antenna TV > Edit channel lineup.
You see horizontal/vertical
stripes on the picture, or it is
shaking
• Turn off and/or remove any electrical appliance that may be
nearby the TV panel.
• Insert the TV power cord into another electrical outlet.
You cannot connect to your
wireless network
• Make sure you have selected the correct wireless network
name on the Choose Wireless Network screen.
• Make sure that you entered the correct wireless password
