12
Need Help?
Visit our web site for replacement parts, product support, a list of authorized service centers in the US and customer service contact information
at
www.razor.com
. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer Service
contact information is listed at the back of this manual.
*Unit(s) should be turned off and fully charged prior to doing any Troubleshooting
NOTE:
All troubleshooting steps should be performed by an adult only
TROUBLESHOOTING GUIDE
Problem
Possible Cause
Solution
Does Not Work Out Of The Box
Loose connection(s)
Check for loose connections/wires
No Longer Works
Blown Fuse
Loose connection(s)
Charger not working
Battery will not hold a charge
Replace if needed
Check for loose connections/wires
Check power to wall outlet and/or try a different outlet
Check lights on charger:
Plugged into wall = Green
Plugged into wall & unit (Charging) = Red
Charging Complete = Green
No lights - Replace Charger
With no weight on the unit, lift up back end and apply the throttle. If motor
engages - Replace Battery
If motor does not engage, but makes a clicking sound - Replace Battery
If motor does not engage, no clicking sound - Replace Control Module
Short Ride Time/Runs Slow
Rider’s weight
Low tire pressure
Riding conditions
Battery not fully charged
Old/damaged Battery
Improper battery maintenance
Do not exceed
220 lb
maximum weight limit
Check tires for correct PSI.
Use only on flat, dry surfaces. Avoid inclines and areas with heavy debris
Charge unit for a full 12 hrs
With no weight on the unit, lift up back end and apply the throttle. If motor
engages - Replace Battery
Charge battery at least once a month when not in use
Do not store unit in freezing or below freezing temperatures. Freezing will
permanently damage the battery and greatly reduce ride time
Refer to Page 7 Charging the Battery
Runs Intermittently
Loose connection(s)
Check the wires around the throttle and for other possible loose
connections
Contact your local Razor authorized service center for diagnosis and repair.
Replace - Throttle
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866 467 2967 to speak to a live Customer Service Representative
