11
QUESTIONS, PROBLEMS,
MISSING PARTS?
This product cannot be returned after it has been unpacked, assembled and used.
Please visit razorgriddle.com or call 1.800.694.0013 before returning to your retailer.
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not light using igniter
LP gas tank valve is closed
Make sure regulator is securely attached to the LP gas tank per “Installing
LP Gas Tank,” then turn LP gas tank valve to “OPEN”
LP gas tank is low or empty
Exchange, refill or replace LP gas tank
LP gas
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Wires or electrode covered with cooking residue
Clean wire and/or electrode with rubbing alcohol
Electrode and burners are wet
Wipe dry with cloth
Electrode cracked/broken - sparks at crack
Replacement part(s) may be needed - contact Customer Care at
1.800.694.0013
Wire loose or disconnected
Reconnect wire or replacement part(s) may be needed - contact Customer
Care at 1.800.694.0013
Wire is shorting (sparking) between igniter and
electrode
Replacement part(s) may be needed - contact Customer Care at
1.800.694.0013
Bad igniter
Replacement part(s) may be needed - contact Customer Care at
1.800.694.0013
Burner will not light with match
No gas flow
Check if LP gas tank is empty
A. If empty, exchange, refill or replace LP gas tank
B. If LP gas tank is not empty, refer to “Sudden drop in gas flow or
reduced flame height” (see below)
LP gas tank is low or empty
Exchange, refill or replace LP gas tank
LP gas
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Coupling nut and regulator not fully connected
Turn the coupling nut about one-half to three-quarters additional turn until
solid stop. Tighten by hand only - do NOT use tools
Obstruction of gas flow
1. Clear burner/venturi tube
2. Check for bent or kinked hose
Disengagement of burner to valve
Re-engage burner and valve
Spider webs or insect nest in venturi
Clean burner/venturi tube
Burner ports clogged or blocked
Clean burner ports
Sudden drop in gas flow or reduced flame height
Out of gas
Exchange, refill or replace LP gas tank
Overfilling prevention device may have been
activated
1. Turn control knobs to “ OFF”
2. Wait 30 seconds and light product
3. If flames are still too low, reset the overfilling prevention device:
a. Turn control knob(s) “ OFF”
b. Turn LP gas tank valve to “CLOSED”
c. Disconnect regulator
d. Turn control knobs to (HIGH)
e. Wait 1 minute
f. Turn control knobs to “ OFF”
g. Reconnect regulator and leak check connections, being careful
not to fully open valve
h. Light product per “Lighting” section
Irregular flame pattern, flame does not run the
full length of burner
Burner ports are clogged or blocked
Clean burner ports
Flame is yellow or orange
New burner may have residual manufacturing oils
Burn product for 15 minutes on (HIGH) with the lid closed
Spider webs or insect nest in venturi
Clean venturi
Food residue, grease, etc. on burners
Clean burner
Poor alignment of valve to burner/venturi tube
Ensure burner/venturi tube is properly engaged with valve
Flame goes out
High or gusting winds
Do not use product in high winds
Low on LP Gas
Exchange, refill or replace LP gas tank
Overfilling prevention device may have been
activated
Refer to “Sudden drop in gas flow or reduced flame height” (see above)
Flare-up
Grease buildup
Remove and clean all griddle and grill parts per “Cleaning and Care”
section
Excess fat in meat
Trim fat from meat before cooking
Excessive cooking temperature
Adjust to lower cooking temperature
Persistent grease fire
Grease trapped by food buildup around burner
system
1. Turn control knobs to “ OFF”
2. Turn LP gas tank valve to “CLOSED”
3. Leave lid in closed position and let fire burn out
4. After griddle cools, remove and clean all parts per “Cleaning and
Care” section
Flashback (fire in burner tube(s))
Burner and/or burner/venturi tube are blocked
Clean burners and/or burner/venturi tube
Griddle Surface
Griddle has started to rust
With use the griddle surface will rust, this is normal. Follow the “Refurbish
the Griddle Surface” instructions in the “Seasoning Griddle” section to
season your griddle surface.
Griddle surface looks dull
The cooking surface has gotten too hot, and is no longer seasoned. Season
grill per “Seasoning Griddle” section.
For more assistance, please call 1.800.694.0013.
