6
8
5
7
9
2
1
3
10
X
X
✔
✔
Fig. 1
4
Se muestra el modelo SL3
S3
E10
If the guide below doesn’t solve a problem, contact your dealer or Razertip
before returning product for service.
Symptom
Diagnosis
Suggested Solution
Inconsistent or erratic
burning
- may be accompanied
by a faint “buzzing” in
the pen and/or
- may be accompanied
by very hot connec-
tions at the pen or
burner end.
(BPH pen only) Poor contact
between the tip and the pen.
Be sure that the screws are snug
and all contacts are clean.
Broken contact in pen or tip.
Return for service.
Poor electrical contact some-
where between burner box
and tip. Could be the cord,
pen jack, or pen.
Check all connections to make sure
they are fully seated and snug. Note
that heat will build up at any point of
poor connection. Try a different pen,
then a different cord to determine
where poor contact is.
Unit will not work. LED
Display comes on and
Jack Bezel is lit.
Defective cord, pen, or
broken tip.
Try a different cord and/or another
pen.
Defective Pen Jack or other
fault inside power supply.
Return for service.
Unit will not operate;
LED Display not lit;
Jack Bezels not lit.
No power at outlet, or unit
not plugged in. If using
a power bar, be sure it is
switched “on”.
Check power outlet with another
device.
Internal power supply fault.
Return for service.
Pen gets hot at the
front end or middle.
Pen used at too high heat
setting for too long.
Allow cooling time for pen if high
heat is necessary. Buy an extra pen
and alternate them when hot.
Cracked or broken tip can
cause unusually high heat at
damaged area.
Return pen to Razertip for tip
replacement. Fixed-tips have a
1 year warranty. Out-of-warranty
costs for tip replacement are always
reasonable.
Pen gets hot at back
end (sometimes ac-
companied by erratic
tip heating)
Poor electrical contact be-
tween the cord and pen.
Be sure the plug is all the way into
the pen. Try flipping the cord end-
for-end. Try other pens and another
cord to determine whether the fault
is the pen or the cord. Replace
the faulty component or return for
service.
Continued on next page
Troubleshooting Guide