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the retail purchase price of the Product; or (c)
exchange the Product with a Product that is
new or which has been manufactured from
new or serviceable used parts and is at least
functionally equivalent to the original Product.
Goods presented for repair may be replaced by
refurbished goods of the same type rather than
being repaired. Refurbished parts may be used
to repair the goods. Razer reserves the sole right
to determine whether a claim is eligible and/
or whether the Product is defective. Where the
Product is an “end of life” Product model, Razer
may (at its sole option) exchange the Product
with a functionally equivalent substitute model
from Razer’s current Product range. Razer has
the sole option to provide any other type of
remedy in addition to or in substitution of the
aforesaid remedies. Repaired or exchanged
Products shall be warranted free from defects
for a period of ninety (90) days after date of
repair or exchange (as the case may be), or for
the remainder of the original Warranty Period,
whichever is longer.
Remedies under Australian Consumer Law. Our
goods come with guarantees that cannot be
excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for
a major failure and for compensation for any
other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a
major failure.
Entire Limited Warranty. No Razer supplier,
dealer, agent, or employee is authorized to alter
or extend the terms of this Limited Warranty or
to make any representation whatsoever. Razer
reserves the right to amend the terms of this
Limited Warranty at any time without notice.
Help Resources. Before lodging a claim on the
Limited Warranty, please review the online help
resources at support.razer.com. If the Product is
still not functioning properly after making use of
these resources, please contact Razer through
support.razer.com or your authorized distributor
or dealer. You may be required to assist with the
diagnosis process to verify and ascertain any
issues which you may be facing with the Product.
Service options, parts availability and response
times may vary depending on the country in
which the Limited Warranty claim is lodged.
How to make a Limited Warranty claim.
IF YOU PURCHASED THE PRODUCT FROM A
RAZER RESELLER, PLEASE CONTACT THE RAZER
RESELLER IN REGARDS TO YOUR LIMITED
WARRANTY CLAIM.
If you are unable to return the Product to the
Razer reseller for whatever reason, or if you have
purchased the Product directly from Razer at
razer.com , then please follow the steps below:
a. Go to razer.com/email to obtain a Return
Merchandise Authorization Number (“RMA
Number”).
b. Note the RMA Number in a visible place on
the outside of the Product’s package.
c. Enclose a Valid Proof of Purchase inside the
Product’s package. Please visit razer.com/
warranty for examples of a Valid Proof of
Purchase.
d. Send the Product to the following address:
Razer (Asia-Pacific) Pte Ltd
Attention: Technical Support Department
RMA Number: [Please note your RMA
number here]
514 Chai Chee Lane, #07-05
Singapore 469029
DO NOT SEND RAZER ANY PRODUCT WITHOUT
A VALID RM A NUMBER.
We advise that you select a method of shipping
that is traceable (eg. UPS, DHL, FedEx). Any
expense of claiming under this Limited Warranty
will be borne by the person making the claim
(including any shipping and handling charges in
returning the Product to Razer, as well as any
applicable customs, duties or taxes in relation to
the claim). If the Product is validly returned under
the terms of this Limited Warranty,
Razer will be responsible for postage expenses
for shipping the Product back to you (but not
any customs charges, duties, or taxes). You are
responsible for ensuring that the Product is
properly packaged and will bear the full risk of
loss or damage for any Product that is returned
improperly packaged. Risk of loss or damage in
the returned Product only passes to Razer when
the Product is received by Razer and Razer shall
not be responsible for items lost in transit to
us. In the event that the procedure herein is not
followed, Razer reserves the right to accept the
delivery of the Product on such terms that it may
determine at its sole discretion.
Returns Not Covered by this Limited Warranty.
If Razer receives a Product from you that does
not meet the requirements of this Limited
Warranty, including (but not limited to) a Product
that (a) lacks a valid RMA Number, (b) is not
accompanied by a valid Proof of Purchase, (c) is
no longer covered under the Warranty Period,
or (d) does not have a defect covered by this
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