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Turn on the Ringer and Vibration to get sitting posture
status notifications. Never miss any healthy reminders.
SETTINGS
SETTINGS 4 FACILITIES MAINTENANCE FAQ
1. No device found or cannot connect device
When you sit on the chair, lean back on the backrest to “wake” the seat and backrest sensors;
Make sure your Bluetooth is turned on, your smart device is close to your chair and there is working internet;
Remove the seat batteries and put them back in to reset the seat sensor;
Restart “Comfort Smart+”;
Restart your smart device;
If you are still unable to connect the App to your chair, your chair may be connected to another smart device.
2. Cannot connect the saved chair in “Connected Chairs Display Area”
Press and hold the icon to delink the saved chair and then connect your chair again.
3. After connecting successfully, the display of current level (in “lumbar protection setting”) doesn’t change
when user adjusts the lumbar support
Data transmission may be delayed after you are successfully connected. This should resolve itself within 20 seconds;
Your backrest may still be “asleep”. Please lean back on the backrest to “wake” the backrest connection.
4. Battery level suddenly goes to “0”
Seat and backrest sensors enter hibernation after 5 minutes of no use. Please sit on the chair and lean on the
backrest to “wake” both sensors.
5. Your smart device does not automatically connect to your chair
Make sure “Comfort Smart+” is running in the background;
Your App will automatically connect to the chair used last.
6. Your smart device does not connect to your chair
Seat and backrest sensors enter hibernation after 5 minutes of no use. Please sit on the chair and lean on the backrest to
“wake” both sensors;
Restart “Comfort Smart+”;
Remove the seat batteries and put them back in to reset the seat sensor;
Your chair may have been connected to someone else’s app when your app was disconnected. Two devices cannot be connected to
one chair at the same time.
* If you are still having problems with your App or connecting to your chair, please call 1-800-637-0005 and follow
the prompts for customer service.
7. If you did not receive a verification code, please check your junk mail.
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