1800 729 667
Warranty Provider
Tradelink Pty Limited ABN 29 000 003 832 of 1051 Nudgee Rd Banyo QLD 4014 (Tradelink) offers warranties on each of the products set out in Schedule A (Product(s)) for the warranty
periods specified, the details of which are set out in this document (Raymor Warranty). This Raymor Warranty is effective as of 1
st
January 2022 and supersedes and replaces any previous
version of this document.
Raymor Warranty
This Raymor Warranty only covers the Products set out in Schedule A and does not extend to items that you have selected outside this range, including the items set out in Schedule B.
Your Raymor Warranty commences from the date of purchase of your Product (or, for new buildings, on the date of handover) for the relevant period set out in Schedule A and is valid for
purchases of Products made on or after the 1st March 2014. Your Raymor Warranty does not extend to the items set out in Schedule B and these items are sold with the warranty provided by
the manufacturer, in addition to any rights and remedies you may have under the Australian Consumer Law. Please refer to the warranty document (if any) provided by the manufacturer
named in Schedule B or contact the manufacturer for details.
The Raymor Warranty only applies to you if you are the original purchaser of the Product. It is not transferable.
What We Will Do
Subject to the terms and exclusions contained in this Raymor Warranty document, where a genuine manufacturing defect arises in your Product during the course of normal Domestic Use or
Equivalent Commercial Use within the warranty period set out in Schedule A, Tradelink will, at its election repair the defect (without cost to you for labour or replacement parts) or replace the
Product.
Limitation of liability under Raymor Warranty
To the fullest extent permitted by law and subject to and without limiting your consumer rights under the Australian Consumer Law, Tradelink expressly limits its liability under this Raymor
Warranty and under any other statutory guarantee imposed at law to, at its option:
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the replacement or repair of the Product;
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the supply of an equivalent Product; or
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the payment of the cost of the Product or of repairing the Product or of acquiring an equivalent Product.
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In the event the Product is unavailable or unable to be supplied and a replacement is required, Tradelink reserves the right to supply a Product of equal quality, value and type at
their discretion.
To the fullest extent permitted by law, Tradelink expressly excludes:
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all liability for damage or injury to any person;
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damage to any Property;
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loss of profit, loss of revenue, loss of use, loss of business, loss of opportunity, loss of goodwill, loss of contracts, loss of production, business interruption or any kind of indirect,
special or consequential loss or damage arising in connection with the defective product;
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all conditions, warranties and undertakings in relation to the Products except as set out in this document.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure. This Raymor Warranty is in addition to your rights and remedies under the Australian Consumer Law.
SCHEDULE A: WARRANTY – PRODUCTS AND WARRANTY PERIODS
Raymor Product^ sold after 1st March 2014 (Exclusions Apply)
Category
Warranty Periods#
Mixers^
20 years - mixer cartridge, mixer body, aerator, nylon braided TPSiV flexible hoses, spout, handle and chrome plated finish
10 years - handpieces and pull-down/out hoses, PVD and electroplate finishes
1 year - seals and labour
Three Piece
Tapware^
15 years - ceramic disc SBAs, spindle SBAs, body, spout, flanges, handles, aerators, fittings and chrome plated finish
5 years - PVD and electroplate finishes
1 year - seals, jumper valves and labour
Sinks & Tubs
25 years - sink & tub body
5 years - cabinet, wastes, clips, bypass kit, hoses
1 year - seals and labour
Toilet Suites^
20 years - vitreous china, nylon braided TPSiV flexible hoses and chrome plated finish
15 years - plastic cistern, in-wall cistern frame
5 years - inlet and outlet valves, toilet seat, link piece, flush pipe, flush button, PVD and electroplate finishes, fittings
1 year - seals, labour
Basins
20 years - vitreous china
5 years - plug and waste, overflow ring, bottle trap, chrome, PVD and electroplate finishes, fittings
1 year - seals and labour
Showers^
20 years – main brass body, wall elbow, shower arm, shower rail, PVC coated hose, showerhead, handpiece, slide bracket, diverter assembly, soap dish, and
chrome plated finish
5 years - PVD and electroplate finishes
1 year - seals and labour
Accessories
10 years - main body, chrome plated finish and fittings
5 years - PVD and electroplate finishes
1 year - seals and labour
Vanities^
20 years - vitreous china top
10 years - polymarble top, cabinet, handles, runners, hinges
5 years - plug and waste, overflow ring and finishes
1 year - seals and labour
^
Some Raymor products are excluded from the above warranty and are warranted per the Exclusions table below.
#
For all clearance, ex-display and items sold “as-is” a fixed 12 month limited warranty is provided on parts and labour only, unless otherwise required by law.
Raymor Exclusions (Product not included in the above table)
Category
Warranty Periods#
Surrey Mixers,
Tapac Three Piece Tapware,
Crest & Coen Toilet Suites,
All Directional Showers,
Tannah Vanities
5 years – vanity top, vanity cabinet, ceramic disc cartridge, ceramic disc SBAs, plastic cistern, vitreous china
1 year - body, shower head, shower arm, plastic handpiece, hose, jumper valve, seals, tails, fittings, finish, plastic cistern, valves, seat,
aerators, O-rings, handles, runners, hinges, labour
SCHEDULE B: ITEMS COVERED BY A SEPARATE MANUFACTURER’S WARRANTY
Your Raymor Warranty does not extend to the items listed below and these items are sold with the specific warranty provided by the manufacturer, in addition to any rights and remedies you
may have under the Australian Consumer Law. Please refer to the warranty document (if any) provided by the manufacturer named below or contact the manufacturer for details.
Category
Range
Manufacturer warranty provider
Vanities
Salt, Wentworth
Architectural Designer Products Pty Ltd
Eco, Hampton
Marquis Bathroom Products Pty Ltd
Outline, Ease, Stasis, Ocean
Showerama Products Pty Ltd
Water Filters
Filtration Systems
Puretec Pty Ltd
Cartridges
Puretec Pty Ltd
Brass Cartridge Mixers
Banjo BC
Ramtaps Pty Ltd
Mixers
Alor, Lavas
Phoenix Industries Pty Ltd T/A Phoenix Tapware
Baths & Spa Baths
Aruba, Jamaica, Recline
Decina Bathroomware Pty Ltd
Shower Systems
Trinidad screens, walls
Decina Bathroomware Pty Ltd
Trinidad, Luna shower bases
Decina Bathroomware Pty Ltd
How to make a warranty claim
To make a warranty claim, please contact Tradelink using the contact information contained in this Raymor Warranty document. No specific claim form is required however the following
documentation must be supplied to Tradelink as part of your claim:
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Proof of purchase or handover documentation (for new homes);
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Your contact details, including the address of the installed Product; and
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A photo of your Product and the defect in question.
If the Product has not been installed, the Product can be returned with proof of purchase to the place of purchase. The cost of returning the Product is your responsibility; however, if the cost
of returning any defective Product is unreasonable, please contact Tradelink on the telephone number listed below so that, if appropriate, we can arrange a collection. You must bear your
own costs incurred in making a warranty claim.
Tradelink requires reasonable and adequate access to Products, fittings and fixtures to undertake warranty repairs during normal weekday working hours. To the fullest extent permitted by
law and subject to and without limiting your consumer rights under the Australian Consumer Law, Tradelink will not be responsible for any loss, damage or costs where reasonable and
adequate access to Products, fittings and/or fixtures is not provided. Where parts or products are replaced or supplied under this warranty, the replacement parts or product shall be
considered to be warranted from the original Product date of purchase.
If a Raymor Warranty service call finds that your Product does not have a genuine manufacturing defect, Tradelink reserves the right to charge you a service fee.
Tradelink reserves the right to provide you with minor components as ‘parts only’.
Contact Information
Warranty contact information for Tradelink is as follows:
Raymor Customer Care
Phone: 1800 RAYMOR (1800 729 667)
Email:
1051 Nudgee Rd, BANYO QLD 4014
What is not covered
Your Raymor Warranty does not cover any defect or damage caused or partly caused, by or arising through: fair wear and tear (e.g. working seals in the inlet and outlet valves, scratching
from cleaning, etc.); misuse, incorrect storage or handling of the Products; failure to correctly install, use or maintain the Product or to follow any instructions or guidelines for installation, use
or maintenance of the Product; adverse environmental conditions; faulty design of a system in which the Products are used; the use of the Product otherwise than for any application
specified on a quote or order form, price book or catalogue issued by Tradelink; the continued use of the Product after any defect becomes apparent or would have become apparent to a
reasonably prudent operator or user; or any accident or act of God.
Your Raymor Warranty will be voided if any of the events detailed below arise:
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You are unable to provide proof of purchase or equivalent documentation from an authorised retailer of a Product;
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If the Product is not installed by a licensed plumber and/or electrician;
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If the Product is not installed in accordance with relevant Australian Standards, NCC and state regulations;
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If the Product is not installed in accordance with the manufacturer’s installation instructions;
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If the water pressure exceeds stated limitations as per the Product installation instructions;
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If the hot water system delivery temperature at the outlet exceeds 65 degrees Celsius;
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If isolation stop taps are not fitted per AS/NZS 35--.5:2000 requirements for appliances and apparatus or the manufacturer's installation instructions;
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Failure to reasonably check and adjust fittings and connections during installation (e.g. pull-out mixer hose operation and weight position, adjust toilet flush rods and tighten
cistern fittings, ensure plumbing connections are deburred and level, ensure vanity cabinet is square and level, etc.);
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If other devices are fitted to the outlet of tapware (e.g. water filters or stop valves);
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Tradelink non-approved parts are fitted in tap body or end of line water flow regulating devices;
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If repair, service, alteration or replacement has been undertaken without the prior approval of Tradelink
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If works are undertaken by a non-approved service agent or technician or where works are undertaken with non-standard or non-genuine replacement parts;
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If inappropriate or non-approved connection fittings are used connecting Product to sewer;
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If unauthorised modifications are made to Product;
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If the Product is used for an incorrect application such as non-potable water, in commercial kitchens, restaurants, cafes, manufacturing facilities, etc.;
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If the defect is a result of obstruction or damage due to inadequate flushing of system or problems caused by water supply (e.g. silt, thread tape, silicone, metal shavings,
corrosion and excessive water pressure over 500kpa);
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If particulates of ferrous or corrosive elements on the sink react chemically and cause rust and/or pitting into the stainless. Stainless steel does not rust under typical indoor
atmospheric and temperature conditions.;
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If there is a failure to regularly clean or replace dirty or blocked tapware aerator inserts and/or shower heads, etc.;
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If there is a failure to regularly inspect flexible hoses for signs of failure including bulging, rust, wear, moisture, breaks, kinking, staining or discolouration;
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The removal or failure to install flow regulator in tapware or showers or regulated check valve or check valves in hand showers or veggie mixers;
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If the Product is used with water additives (i.e. cleaning chemicals, disinfectants or additives in toilet cisterns); damage is caused to any surface, finish or protective coating by
adhesives, sealants, etc.;
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If damage is caused to any surface, finish or coating by an abrasive or harsh product (e.g. solvent, disinfectant, dye, bleach, oil, polish, acid, degreaser, alcohol, aerosol, etc.);
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Exposure to ferrous metals or oxidants on stainless steel or chrome surfaces occurs (including exposure to cast iron, steel wool, bleach, hard water, etc.);
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If installation or removal costs are incurred after installation of Products which contained obvious or visible faults;
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If damage caused to the Product from installation or post installation use, abuse or misuse;
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If surfaces between paired product are not adequately sealed during installation or commissioning (e.g. between a basin and waste, mixer and sink/basin, mixer body and finished
wall, etc.);
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Product damage is caused by misuse or abuse, as determined by a Tradelink Authorised Service Agent; or
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Where a Product is coupled or used with a product other than a Product, the Raymor Warranty is limited only to the Product.
It is the responsibility of you and/or the installer to ensure that prior to installation:
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the Product is not damaged;
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you are happy with your purchase; and
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the Product has all its components.
If the Product is damaged, incorrect or missing parts do not install and return to store. Following installation of your Product, it is your responsibility to ensure all required maintenance is
performed. Installed Products are warranted for genuine manufacturing defects arising in your Product during the course of normal domestic or equivalent commercial use for the term of the
warranty period. Our manufacturer's warranty does not cover Product which are incorrect or have been installed with pre-existing damage or missing parts.
Care Information
To ensure that you receive the longest lasting product life possible, we offer the following general advice to you for the care and maintenance of your Products:
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Regularly clean with warm, soapy water or detergent. Do not use caustic, corrosive or abrasive chemicals.
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Use a soft, dampened sponge or cloth. Never use an abrasive brush, pad, cloth or scourer to clean your Products.
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Chrome and stainless steel finishes should never be cleaned with chlorides, steel wool, wire brushes,
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Wipe surfaces clean and thoroughly rinse with water immediately after using any cleaner or solution.
Plastic, stainless steel, chrome, brass, vitreous china, silicone and polymarble Products are generally considered to be stain-resistant and durable but care should be taken in their use and
maintenance as they are not stain-proof or scratch-proof. Vanity cabinets are manufactured from moisture-resistant materials but are not water-proof and care should be taken to wipe up
spills and drips immediately and use in a well-ventilated environment.
Definitions and Interpretation
In these terms and conditions of warranty: “You” means the purchaser or customer acquiring the Goods and “Your” means belonging to you. “We” and “Us” means Tradelink as the
manufacturer of the Goods and “Our” means belonging to Us. “Goods” means the goods You claim to be defective.
“Equivalent Commercial Use” is defined as all equivalent to normal domestic use for other than normal residential domestic purposes. Equivalent Commercial Use includes the use of
Products in non-business or non-commercial settings (such as public buildings, educational settings, not-for-profit organisations, sports centre communal spaces, lunch rooms, hotel rooms,
home offices or in-home business settings). Equivalent Commercial Use excludes the use of Products in commercial kitchens, restaurants, cafes, commercial food preparation spaces and
manufacturing facilities, etc.
