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Chapter 11: Technical support

Chapter contents

11.1 Raymarine product support and servicing on page 40

11.2 Viewing product information on page 41

Technical support

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Содержание RAY50

Страница 1: ...2020 Raymarine UK Limited 82417 1 Document number 02 2020 Date English en US Troubleshooting guide VHF DSC Radios...

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Страница 3: ...r design patents pending Fair Use Statement You may print no more than three copies of this manual for your own use You may not make any further copies or distribute or use the manual in any other way...

Страница 4: ......

Страница 5: ...s Raymic handset 15 Chapter 3 Power up Troubleshooting 17 3 1 Power up troubleshooting 18 Chapter 4 Audio Troubleshooting transmission reception 21 4 1 Audio troubleshooting transmission reception 22...

Страница 6: ...38 10 2 LED diagnostics Ray90 Ray91 Base station 38 Chapter 11 Technical support 39 11 1 Raymarine product support and servicing 40 11 2 Viewing product information 41 Appendix A MMSI Regulatory bodie...

Страница 7: ...er s authority to operate the equipment Compliance Statement Part 15 19 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not ca...

Страница 8: ...within the Maximum Permissible Exposure MPE radius to RF radiation absorption that exceeds the FCC MPE limit It is the radio operator s responsibility to ensure that no person comes within this radius...

Страница 9: ...the Raymarine website www raymarine eu recycling Warranty registration To register your Raymarine product ownership please visit www raymarine com and register online It is important that you registe...

Страница 10: ...10...

Страница 11: ...t information Chapter contents 2 1 Troubleshooting on page 12 2 2 Applicable products on page 12 2 3 Compatible MFDs on page 13 2 4 Incompatible MFDs on page 14 2 5 Software updates on page 14 Documen...

Страница 12: ...uct Support contact details 2 2 Applicable products This document is applicable to the following products Name Part number Description Ray50 E70243 Base station Ray52 E70345 Base station Ray53 E70524...

Страница 13: ...Ds enabling DSC distress message information and position data on your MFD screen Compatible LightHouse 3 MFDs Axiom Axiom Pro Axiom XL eS Series gS Series Compatible LightHouse 2 MFDs eS Series gS Se...

Страница 14: ...r your MFD operating system version for details on how to perform the software update alternatively refer to the instructions provided on the software download area for your product on the Raymarine w...

Страница 15: ...ps below to update your handset 1 Ensure a memory card that contains the necessary software files is inserted into the card reader of your MFD 2 With the Radio s Base station powered on turn off the R...

Страница 16: ...16...

Страница 17: ...Chapter 3 Power up Troubleshooting Chapter contents 3 1 Power up troubleshooting on page 18 Power up Troubleshooting 17...

Страница 18: ...uses the unit to re boot loose power replace if necessary 4 Check the vessel s battery voltage the condition of the battery terminals and power supply cables ensuring connections are secure clean and...

Страница 19: ...uses Possible solutions backlight will start flashing This means that the handset is now in programming mode Follow the update instructions provided on the software download web page Power up Troubles...

Страница 20: ...20...

Страница 21: ...dio Troubleshooting transmission reception Chapter contents 4 1 Audio troubleshooting transmission reception on page 22 4 2 Checking for RF interference on page 23 Audio Troubleshooting transmission r...

Страница 22: ...No audio reception Possible Causes Possible Solutions Incorrect settings Reset the radio to factory defaults using the Maintenance menu Menu Set up Maintenance System reset Incorrect channel type in...

Страница 23: ...t device If the radio s audio noise increases then the device is causing RF interference If there is no change in the radio s audio noise then the device is not causing RF interference Note If RF inte...

Страница 24: ...m audio Possible Causes Possible Solutions Passive speaker connected to second station connector Alarm audio is not available on passive speakers connected to the second station connector Alarm audio...

Страница 25: ...Chapter 5 DSC Troubleshooting Chapter contents 5 1 DSC troubleshooting on page 26 DSC Troubleshooting 25...

Страница 26: ...to identify the originating vessel station If your vessel already has a MMSI number used for a VHF DSC radio then the same MMSI number must be used to program your product Note If a MMSI number is not...

Страница 27: ...Chapter 6 Wired handset Troubleshooting Chapter contents 6 1 Wired handset troubleshooting on page 28 Wired handset Troubleshooting 27...

Страница 28: ...rine website for details of compatible software versions www raymarine com software Poor damaged insecure cables connections 1 Check that the Base station radio is correctly powered 2 With the Handset...

Страница 29: ...s Troubleshooting Ray63 73 90 91 only Chapter contents 7 1 Wireless troubleshooting Ray63 73 90 91 only on page 30 7 2 LED diagnostics Wireless Active speaker on page 32 Wireless Troubleshooting Ray63...

Страница 30: ...rks Software mismatch on radio wireless hub wireless handset The radio wireless hub and wireless handset must all be running compatible software If the software on the radio and handsets is up to date...

Страница 31: ...itch off each item in turn until you have identified the device causing the interference then remove or reposition the offending device s or your wireless hub handset Interference from devices on othe...

Страница 32: ...iagnostics Wireless Active speaker Sequence Color Status Purple Powering on Red and Blue Ready to pair connect Red Paired ok Red Connected no audio Purple Connected audio active Red Powered on not con...

Страница 33: ...Chapter 8 AIS Troubleshooting Ray70 73 91 only Chapter contents 8 1 AIS troubleshooting Ray70 73 91 only on page 34 AIS Troubleshooting Ray70 73 91 only 33...

Страница 34: ...cs on the multifunction display to confirm that the VHF radio is connected on the network Access the VHF radio s Set up menu and ensure that the Network output option is set correctly If the VHF radio...

Страница 35: ...Chapter 9 GNSS GPS Troubleshooting Chapter contents 9 1 GNSS GPS troubleshooting on page 36 GNSS GPS Troubleshooting 35...

Страница 36: ...ion GNSS GPS Antenna location For optimum performance external GNSS GPS antennas and GNSS GPS receivers that include an internal antenna should be mounted above decks and have a clear unobstructed vie...

Страница 37: ...Chapter 10 General Troubleshooting Chapter contents 10 1 Performing a system reset on page 38 10 2 LED diagnostics Ray90 Ray91 Base station on page 38 General Troubleshooting 37...

Страница 38: ...status of the following system components and connected devices GPS DSC Battery Hailer Remote handset OK is displayed next to each item that is either connected or enabled No is displayed next to ite...

Страница 39: ...Chapter 11 Technical support Chapter contents 11 1 Raymarine product support and servicing on page 40 11 2 Viewing product information on page 41 Technical support 39...

Страница 40: ...m Tel 44 0 1329 246 932 United States US E Mail rm usrepair flir com Tel 1 603 324 7900 Web support Please visit the Support area of the Raymarine website for Manuals and Documents http www raymarine...

Страница 41: ...Mail support dk raymarine com Tel 45 437 164 64 Russia Authorized Raymarine distributor E Mail info mikstmarine ru Tel 7 495 788 0508 11 2 Viewing product information Product information can be found...

Страница 42: ...42...

Страница 43: ...ationale Des Fr quences https www anfr fr licences et autorisations ra diomaritime Italy Ministero dello sviluppo economico Direzione generale per le attivit territoriali http www sviluppoeconomico go...

Страница 44: ...also be used for ship movement port operations and limited coast stations 14 156 700 156 700 x Port operations and Ship movement 15 156 750 156 750 x On board communications 1 watt maximum power 16 1...

Страница 45: ...ce Port operations and Ship movement 62 156 125 160 725 Public correspondence Port operations and Ship movement 63 156 175 160 775 Public correspondence Port operations and Ship movement 64 156 225 16...

Страница 46: ...5 161 925 x For future use 87 157 375 157 375 x Port operations and Ship movement Available for testing of new AIS applications 88 157 425 157 425 x Port operations and Ship movement Available for tes...

Страница 47: ...y Swe den F3 155 825 155 825 Fishing M1 157 850 157 850 Marina United King dom M2 161 425 161 425 Marina The national channels listed above have been allocated for the specific use within the countrie...

Страница 48: ...erations 1021 21A 157 050 157 050 x US Coast Guard only 1022 22A 157 100 157 100 x Coast Guard Liaison and Maritime Safety Information Broadcasts Broadcasts announced on channel 16 1023 23A 157 150 15...

Страница 49: ...72 1078 Channel 70 is used exclusively for DSC and is not available for regular voice communications Channels 75 and 76 are reserved as guards bands for channel 16 and are not available for regular vo...

Страница 50: ...ore Commercial and Safety DFO Canadian Coast Guard only in BCC area Commercial fishing in EC area 1005 05A 156 25 0 156 25 0 x AC BCC EC GL NL INLD BC WC Ship movement 06 06 156 30 0 156 30 0 x All ar...

Страница 51: ...rmation and messages 15 15 156 75 0 156 75 0 x AC BCC EC GL NL INLD BC WC Intership Ship Shore Commercial Non commercial and Ship movement Port operations and Ship movement BCC area All operations lim...

Страница 52: ...BCC Ship Shore and Public correspondence 1061 61A 156 07 5 156 07 5 x BCC Intership Ship Shore and Commercial DFO Canadian Coast Guard only in BCC area Commercial fishing only in EC area 1062 62A 156...

Страница 53: ...67 5 x All areas Intership Ship Shore Safety Commercial and Non commercial May also be used for communications with aircraft engaged in coordinated search and rescue and antipollution operations Comme...

Страница 54: ...eration and ship movement EC area Pleasure craft BCC area 88 88 157 42 5 157 42 5 x AC BCC GL NL Intership Commercial and Ship movement Port operation and ship movement BCC area Area of operation AC A...

Страница 55: ...ng or unfamiliar word radiotelephone users employ the international phonetic alphabet A ALPHA N NOVEMBER B BRAVO O OSCAR C CHARLIE P PAPA D DELTA Q QUEBEC E ECHO R ROMEO F FOXTROT S SIERRA G GOLF T TA...

Страница 56: ...TION An error has been made I SAY AGAIN I repeat e g important information I SPELL Phonetically spelling of the word OUT End of communication OVER I have completed this part of the message and am invi...

Страница 57: ...EE 9 Product support 40 S Service Center 40 Software update 14 Raymic handset 15 Wired handset 15 Software version 15 T Technical support 40 Troubleshooting 12 GNSS 36 GPS 36 Handset 28 Power 18 VHF r...

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Страница 60: ...Raymarine Marine House Cartwright Drive Fareham Hampshire PO15 5RJ United Kingdom Tel 44 0 1329 246 700 www raymarine com a brand by...

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