FAQ
Q: How do I restore my RAVPower Filehub to factory settings?
1. Make sure it’s connected to a mobile device or laptop via the USB cable.
2. Press and hold the Reset Button for 10 seconds with a needle or a toothpick.
3. Wait for the router to reboot.
4. Or you can find the Restore to factory default setting in the router admin system
(10.10.10.254) by Settings -> System -> Reset Settings.
Q: How do I update the firmware?
1. Power on the Filehub, connect to its local Wi-Fi network. Log in on the
10.10.10.254 webpage.
2. Connect a USB storage device to the Filehub. Put the firmware file in your
cellphone or laptop which accessing to 10.10.10.254 instead of the USB storage.
3. Go to Settings -> System -> Firmware Upgrade -> Select firmware from your
cellphone or laptop -> Save -> wait to finish and reboot.
Q: The “RAV Filehub” app cannot find the USB storage device after I plugged
it into the product.
1. Unplug to power off the Filehub.
2. Unplug the USB disk and plug it into the Filehub again.
3. Plug to power on your Filehub again with the USB storage plugged in.
4. You can also access the file of your USB drive via the router admin system on
10.10.10.254.
Q: My Filehub is unresponsive when I enter the admin webpage
10.10.10.254.
Make sure you device is connected to the router. It may disconnect from the
router when you are changing settings without your notice. Make sure it stays
connected with the Filehub.
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Customer Service
For more information, you may visit www.ravpower.com or www.hootoo.com, or
download the latest user guide and firmware on the websites.
For any questions, you may contact us by email. We're happy to help with related
problems and ensure you a satisfying experience with our products.
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance
20cm between the radiator & your body.
