016-0171-536 Rev. B, E19889
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HOW CAN I GET SERVICE?
Bring the defective part and proof of purchase to your Raven dealer. If
the dealer approves the warranty claim, the dealer will process the
claim and send it to Raven Industries for final approval. The freight cost
to Raven Industries will be the customer’s responsibility. The Return
Materials Authorization (RMA) number must appear on the box and all
documentation (including proof of purchase) must be included inside
the box to be sent to Raven Industries. In addition, the words
“Extended Warranty” must appear on the box and all documentation if
the failure is between 12 and 24 months from the retail sale.
WHAT WILL RAVEN INDUSTRIES DO?
Upon confirmation of the product’s registration for the Extended
Warranty and the claim itself, Raven Industries will (at our discretion)
repair or replace the defective product and pay for the standard return
freight, regardless of the inbound shipping method. Expedited freight
is available at the customer’s expense.
WHAT IS NOT COVERED BY THE EXTENDED
WARRANTY?
Raven Industries will not assume any expense or liability for repairs
made outside our facilities without written consent. Raven Industries is
not responsible for damage to any associated equipment or products
and will not be liable for loss of profit, labor, or other damages. Cables,
hoses, software enhancements, and remanufactured items are not
covered by this Extended Warranty. The obligation of this warranty is in
lieu of all other warranties, expressed or implied, and no person or
organization is authorized to assume any liability for Raven Industries.
Damages caused by normal wear and tear, misuse, abuse, neglect,
accident, or improper installation and maintenance are not covered
by this warranty.
