Ratek BTR5-12V / BTR10-12V Tube Roller Mixer – User Manual
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Return & Repair Procedures
The product is engineered from quality components designed to give long trouble-free operation. In the event that a technical problem
has occurred that requires servicing by a Ratek Service agent, please follow these steps before returning the unit:
•
Contact the supplier from where the equipment was purchased. If this is not possible, please contact Ratek Instruments either via email
to [email protected], or phone on +613 9887 2161 during business hours AEST. You may be referred to a local repair agent for
service.
•
Clean the unit thoroughly in accordance with this Operating Manual. If necessary, decontaminate the unit to ensure safety for the
service technicians.
•
Pack the unit into its original packaging with the supplied mains power supply and use all original protective inserts. If the original
packaging is not available, the unit must be packed with extreme care to ensure a safe journey. “Fragile” and “This Way Up” labels should
be applied to the carton in a prominent location. No liability for a unit damaged in transit will be accepted. Use only reputable carrier
services.
•
Provide a full and complete fault description and your return contact details in the package and return the product as advised by the
service representative.
