Randall Warranty
Randall Amplifiers, a Division of U.S. Music Corporation warrants the product you have purchased to
be free of defects in materials and workmanship in normal use for a period of two (2) years from the
date of original purchase. This warranty shall run to the original purchaser when purchased from an
Authorized Randall Dealer. The manufacturer warrants speakers for a period of (1) years. The
manufacturer warrants tubes for a period of (90) days. Defective parts found during the applicable
warranty period with proof of purchase will be replaced or repaired without charge if the complete
product is returned to US Music Corp or any Authorized Randall Service Center within the U.S.A.
Randall reserves the right to use materials readily available at the time of the repair. All Warranty
service requires Proof of Purchase (sales receipt) to be presented at time of service request. Any
repair or service performed by any person of entity other than an Authorized Service Center is not
covered by this limited warranty. The customer pays transportation to and from Randall factory
service or any Randall Authorized Service Center. Rental stock is warranted for (1) year from date of
invoice to the Authorized dealer. Warranty on rental units is not transferable.
What is covered against manufacturing defects
Parts and Labor to correct any defect in materials used and any defect attributable to workmanship.
What is not covered:
Shipping Damage. Report damage upon receipt of item to the carrier (i.e. UPS). Freight carrier must
be notified upon receipt of items to insure freight damage claim resolution. Shipping damage not filed
with carriers within (48) hrs upon receipt will not be covered under warranty. Report any shipping
damage within (48) hrs of receipt to the Randall Customer Service Dept at 1-847-949-0444, ext.
5120. Keep all original documents and packing materials to insure freight damage claim resolution.
Merchandise that has been modified after original shipment from the Randall factory. Products whose
serial numbers have been altered or removed. Exterior normal wear and tear damage to the finish
due to misuse, operation outside the specified ratings, neglect or accident. Warranty claims by
anyone other than the original purchaser. Randall is not responsible for any items left in protective
covers or cases, (We strongly advise that all personal items such as chords, cables, tuners, etc… be
removed!) freight charges to and from the factory or an Authorized service center on customer owned
goods, any and all charges incurred from priority service requests (Rush Service) or priority shipping
for replacement parts. Any and all charges if no problem is found.
Return Authorization
All items being returned for any reason must have a Return Authorization number. This RA# must be
placed on the outside of the carton of the item being returned or the carton will be refused upon
delivery. Please call the customer service department at 1-847-949-0444, ext. 5120, for the return
authorization number. Dealer stock items will be returned to the dealer freight prepaid.
An Authorized Warranty Service Center must perform any and all field warranty service work.
Customer will not pay for parts and/or labor provided the problem found is within warranty guidelines.
Proof of purchase must be provided at the time of service request. Transportation charges to and
from the Authorized Warranty Service Center are the responsibility of the customer. Rush service
charges and special freight charges for required parts are not covered under warranty and are also
the responsibility of the customer. If a unit is not easily transported to an authorized service center,
the customer is responsible for technician travel charges. Any charges for labor or processing when
no problem is found are also not covered under warranty. Any charges incurred for work performed by
an unauthorized service center are the responsibility of the customer.
Warranty terms may very per country, check warranty terms with local Distributor or at point of purchase.
www.randallamplification.com
