4. TROUBLESHOOTING
Problem
Possible Factors
Solution may help
Fail to connect
with the hub
Lose
connection or
get offline on
the APP
Data
inaccurate or
incorrect
1. Wi-Fi signal unstable.
2. Distance between
sensor and hub is
too far.
1. Low battery.
2. Hub disconnected.
3. Wi-Fi signal unstable.
Stones around the
sensor.
1. Wait a little bit and try to
connect one more time by
holding the button.
2. Stay close to the hub while
connecting.
1. Take the soil out of the soil
and change brand new
batteries.
2. Check the hub and
reconnect it if disconnected.
Then hold the button on the
sensor to reconnect.
3. Wait a little bit and try to
connect one more time by
holding the button.
Please make sure no stones
around the sensor while bury
it to avoid stones affect
accuracy.
- 08 -
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contact us by
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EU: +44 800-808-5337 (EN DE)(MON-FRI 9�00 AM-5�00 PM CET)
Email: [email protected]
