Service & Warranty Information
How toGet ServiceUnderthe Terms oftheLimitedOne-YearWarranty
Forwarrantyrepair,followtheinstructionsbelowtoobtainwarrantyservice.
First, e-mail,write,callorfaxanAuthorizedM.T.H.ServiceCenterinyourareaor
M.T.H. Electric Trains to obtain Repair Authorization.
You can find the list of
Authorized Service Centers on the M.T.H. website, www.mth-railking.com.
Otherwise, contact M.T.H.(ate-mail:[email protected]; 7020 Columbia
GatewayDrive,Columbia, MD 21046; tel:410-381-2580; fax:410-423-0009),
stating whentheitemwaspurchasedand describing the problem. If you contact
M.T.H., you will be given a return authorization number to assure that your
merchandisewillbeproperlyhandleduponitsreceipt.
CAUTION: Makesuretheproductispackedinitsoriginalfactorypackagingincluding
itsfoamandplasticwrappingmaterialsoastopreventdamagetothemerchandise. The
shipmentmustbeprepaidandwerecommendthatitbeinsured.
Please make sure youhavefollowedthe instructions carefullybeforereturningany
merchandiseforservice.
Thiswarrantygivesyouspecificlegalrights,andyoumayhaveotherrightsthatvaryfrom
statetostate.
ServiceDepartment
M.T.H.ElectricTrains
7 0 2 0 ColumbiaGatewayDrive
Columbia,Maryland 21046-1532
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!
!
Acoverletterincluding
your name,address,daytime phonenumber,e-mailaddress(ifavailable),Return
Authorizationnumber, a c o p y o f y o u r s a l e s r e c e i p t a n d a f u l l d e s c r i p t i o n o f t h e
problemmustbeincludedtofacilitatetherepairs. Pleaseincludethe description
regardless of whether you discussedthe problem with a servicetechnician when
contactingtheServiceCenterorM.T.H.foryourReturnAuthorization.
Limited One-Year Warranty
All M.T.H. products purchased from an Authorized M.T.H. Train Merchant are
coveredbythiswa rranty.
acopyoftheoriginalsalesreceiptfromanAuthorizedM.T.H.Train
Merchant
Seeourwebsiteat
orcall1-888-640-3700toidentifyanAuthorized
M.T.H.TrainMerchantnearyou.
M.T.H.productsarewarrantiedforoneyearfromthedateofpurchaseagainstdefectsin
materialorworkmanship,excludinglightbulbs,pick-uprollersandtractiontires. We will
repairorreplace(atouroption)thedefectivepartwithoutchargeforthepartsorlabor,ifthe
itemisreturnedtoanAuthorizedM.T.H.ServiceCenterorM.T.H.ElectricTrainswithinone
yearoftheoriginaldateof purchase.Thiswarrantydoesnotcoverdamagescausedby
impropercare, handling,oruse. Transportation costs incurredby the customer are not
coveredunderthiswarranty.
Itemssentforrepairmustbeaccompaniedbyareturnauthorizationnumber,adescriptionof
theproblem,and
,whichgivesthedateofpurchase. IfyouaresendingtheitemtoM.T.H.,call410-
381-2580, fax 410-423-0009, or e-mail the Service Department at
toobtainareturnauthorizationnumber. Ifyouaresendingthisproducttoan
AuthorizedServiceCenter,contactthatCenterfortheirreturnauthorization.
www.mth-railking.com
service@mth-
railking.com
www.railking.com
© 2 001M.T.H.ElectricTrains,7020ColumbiaGatewayDrive,ColumbiaMaryland21046-1532.
