Service & Warranty Information
Limited One-Year Warranty
How to Get Service Under the Terms of the Limited One-Year Warranty
For warranty repair, follow the instructions below to obtain warranty service.
First, e-mail, write, call or fax an Authorized M.T.H. Service Center in your area or M.T.H. Electric Trains to obtain Repair
Authorization. You can find the list of Authorized Service Centers on the M.T.H. website, www.mth- railking.com. Authorized
Service Centers are required only to make warranty repairs on items sold from that store; all other repairs may or may not be done
at the store's own discretion. Otherwise, contact M.T.H. (fill out the Service Contact form in the Service Section of www.mth-
railking.com; send US mail to the address listed below; tel: 410-381-2580; fax: 410-423-0009), sta ting when the item was
purchased and describing the problem. If you contact M.T.H., you will be given a return authorizat ion number to assure that your
merchandise will be properly handled upon its receipt.
CAUTION: Make sure the product is packed in its original factory packaging including its foam and plastic wrapping material so
as to prevent damage to the merchandise. The shipment mu st be prepaid and we recommend that it be insured.
lease make sure you have followed the instructions carefully before returning any merchandise for s ervice.
See our website at or call 1-888-640-3700 to identify an Authorized M.T.H. Train Merchant near you.
M.T.H. products are warrantied for one year from the date of purchase against defects in material or workmanship, excluding wear
items such as light bulbs, pick-up rollers, batteries, smoke unit wicks, and traction tires. We wi ll repair or replace (at our option)
the defective part without charge for the parts or labor, if the item is returned to an Authorized M.T.H. Service Center or M.T.H.
Electric Trains within one year of the original date of purchase. This warranty does not cover damages caused by improper care,
handling, or use. Transportation costs incurred by the customer are not covered under this warranty .
Items sent for repair must be accompanied by a return authorization number, a description of the problem, and
, which gives the date of purchase. If you are sending the
item to M.T.H., fill out the Service Contact form in the Service Section of www.mth-railking.com; s end US mail to the address
listed below; call 410-381-2580, or fax 410-423-0009 to obtain a return authorization number. If you are sending this product to an
Authorized Service Center, contact that Center for their return authorization.
This warranty gives you specific legal rights, and you may have other rights that vary from state t o state.
Service Department
M.T.H. Electric Trains
7020 Columbia Gateway Drive
Columbia MD 21046-1532
A cover letter
including your name, address, daytime phone number, e-mail address (if available), Return Authorization number, a copy of
your sales receipt and a full description of the problem must be included to facilitate the repairs. Please include the description
regardless of whether you discussed the problem with a service technician when contacting the Servi ce Center or M.T.H. for
your Return Authorization.
P
All M.T.H. products purchased from an Authorized M.T.H. Train Merchant are covered by this warranty.
a copy of the
original sales receipt from an Authorized M.T.H. Train Merchant
www.mth-railking.com
RailKing GP-20 Diesel Engine
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