RADtec provides a 30-Day Return Window (see refund and return policy page) and the following limited warranty. This limited warranty
extends only to the original purchaser.
Please note that any warranty services or questions must be accompanied by order number from the transaction through which the warranted
product was purchased and the ID number located on the unit. The order number and ID# serve as your warranty numbers and must be
retained. RADtec will offer no warranty service without these numbers. RADtec warrants this product and its parts against defects in materials
or workmanship for (2) years' parts and labor (residential use) and (1) year parts and labor (commercial use) from the original ship date.
During this period, RADtec will repair or replace defective parts with new or reconditioned parts at RADtec's option, without charge to you.
Shipping fees incurred from returns for under-warranty service in the first 30-days will be paid by RADtec. All shipping fees both to and
from RADtec following this 30-day period must be paid by the customer. All returns, both during and following the 30-day period, must be
affected via the Procedures for Obtaining Warranty Service described below. All original parts (parts installed by RADtec at the original
build) replaced by RADtec or its authorized service center, become the property of RADtec. Any after-market additions or modifications
will not be warranted. The heater owner is responsible for the payment, at current rates, for any service or repair outside the scope of this
limited warranty.
RADtec makes no other warranty, either express of implied, including but not limited to implied warranties or merchantability, fitness for a particular purpose,
or conformity to any representation or description, with respect to this heater other than as set forth below. RADtec makes no warranty or representation, either
express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or
conformity to any representation or description.
Except as provided below, RADtec is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the heater. Under
no circumstances shall RADtec be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the heater.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized
to make any modification, extension or addition to this warranty.
Warranty Conditions
The above Limited Warranty is subject to the following conditions:
1.
This warranty extends only to products distributed and/or sold by RADtec. It is effective only if the products are purchased and operated in the USA.
(Within the USA including US 48 States, Alaska, and Hawaii.)
2.
This warranty covers only normal use of the heater. RADtec shall not be liable under this warranty if any damage or defect results from (i) misuse,
abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by
anyone other than an authorized RADtec representative; (iv) damages incurred through irresponsible use, including those resulting from mounting the
heater above a body of water, mounting the heater vertically and or other non-recommended practices.
3.
You must retain your bill of sale or other proof of purchase to receive warranty service.
4.
No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
5.
RADtec makes no warranty either expressed or implied regarding third-party (non-RADtec) parts.
6.
You must have filled out and filed your Warranty Card with RADtec to activate this warranty.
Return of Non-Defective Products
A non-defective product may be returned to RADtec within thirty (30) days of the invoice date for a refund of the original purchase price with the following
amendments/fees:
1.
RADtec will refund neither the original shipping cost nor the shipping and handling fees incurred from the products return. If the original
purchase was made under a “Free Shipping” promotion, then a standard $50 fee will be deducted from any return in counter to that offer.
2.
No refund will be granted for the heater which has been used or tampered with in any way which jeopardized RADtec’s ability to remarket
or resell the product. RADtec maintains full discretion in decisions regarding a product’s fitness for return.
3.
No refund will be granted if the product has been installed OR more than 30 days has elapsed since the product was purchased.
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