4.
Any non-defective returns are subject to a 15% restocking fee; which percentage is taken from the final purchase price less any shipping or
handling charges.
5.
Quantity purchases of five heaters or more are not eligible for return.
To return a defective product, please contact our Customer Service Department for a Return Merchandise Authorization (RMA) number and follow the Return of
Products Instructions below. The RMA is valid for 10 days from the date of issuance.
Returns will not be accepted without an RMA
. Manufacturer restrictions do
apply.
Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain an RMA number and provide proof of purchase. RMA and services are rendered by RADtec only. Any
shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair is the customers’ responsibility. All returned parts must have
an RMA number written clearly on the shipping label of the package along with a copy of the original proof of purchase. No COD packages will be accepted. No
package will be accepted without an RMA number written on the shipping label. RMA numbers are only valid for 30 days from the date of issue.
Should you have any problems with your heater, please follow these procedures to obtain the service:
1.
Please contact RADtec’s Customer Service at 214-295-6889 or email at [email protected].
2.
If the heater must be repaired, an RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair department.
Please follow the instructions given by RADtec’s technical support staff to ship your heater. RADtec will not accept any shipments without an RMA
number.
3.
Pack the heater in its original box or a well-protected box, as outlined in the Return Shipping Instructions. RADtec will not be responsible for shipping
damage/loss of any product outside the original 30-day eRADusa-paid service period. It is very important that you include the RMA number clearly on
the shipping label of the package. Ship the heater with a copy of your bill of sale or other proof of purchase, your name, address, phone number,
description of the problem(s), and the RMA number you have obtained to:
RADtec Service Center
RMA#____________
10445 Vista Park Rd
Dallas, TX 75238
4.
Upon receiving the heater, RADtec will repair or replace your heater (at RADtec’s discretion) and will ship it back to you within 2 weeks (dependent
on parts availability) via UPS.
5.
RADtec will pay for shipping to the customer only within the first thirty days following the original product ship date. Following this 30-day period, all
shipping fees both for under warranty and post-warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for
losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.
After One-Year Warranty – Post-Warranty Repair
For post-warranty repair, the procedure is the same as outlined above for RMA and shipping. However, you are responsible for shipping charges both ways, current
labor ($75 per hour if not under warranty), and the current price of part(s) used in the repair.
WARRANTY EXCLUSIONS:
RADtec
accepts no liability for problems caused by after-market parts and hardware modifications or additions. RADtec is not responsible for giving any technical
support concerning the installation or integration of any component the customer did not pay RADtec to install. This warranty is null and void if the defect or
malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or
abuse. RADtec has the option of voiding the warranty if anyone other than an RADtec technician attempts to service the product. RADtec will not warrant any
problems arising from an act of God (lightning, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional
devices added to complement any system/component bought at RADtec. Under no circumstances will RADtec be responsible for any refund or remuneration
exceeding the original purchase price of the product less any shipping fees. RADtec will not be held responsible for typographical errors on sales receipts, repair
tickets, or on our website. RADtec makes every effort to make sure all information on our website is correct.
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