18
Troubleshooting
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Troubleshooting
We do not expect you have any problems with your telephone, but if you do, the following suggestions might help. If you
still have problems, check the other phones on the same line to see if they work properly. If they do, and the problem
does not seem to be with your phone service, take the phone to your local RadioShack store for assistance.
CARE
Keep the phone dry; if it gets wet, wipe it dry immediately.
Use and store the phone only in normal temperature
environments. Handle the phone carefully; do not drop it.
Keep the phone away from dust and dirt, and wipe it with
a damp cloth occasionally to keep it looking new.
Modifying or tampering with the phone’s internal
components can cause a malfunction and might
invalidate its warranty and void your FCC authorization to
operate it. If your phone is not performing as it should,
take it to your local RadioShack store for assistance. If
the trouble is affecting the telephone lines, the phone
company can ask you to disconnect your phone until you
have resolved the problem.
FCC STATEMENT
Your telephone complies with Part 68 of FCC Rules. You
must, upon request, provide the FCC registration number
and the REN to your telephone company. Both numbers
are on the bottom of the telephone’s base.
Note: You must not connect your telephone to:
• coin-operated systems
• party-line systems
• most electronic key telephone systems
Problem
Suggestion
The cordless handset does not
work.
Move the cordless handset closer to the corded phone.
Raise the corded phone’s antenna to a vertical position.
Ensure the phone’s modular cord and the AC adapter are correctly and securely connected.
Recharge the cordless handset’s battery pack.
Reset the security access-protection code.
Call is noisy.
Keep the cordless handset and the corded phone away from interference sources such as
computers, remote control toys, wireless alarm systems, wireless intercoms and room monitors,
fluorescent lights, and electrical appliances.
If the interference is severe, turn off the interfering device.
Move the cordless handset closer to the corded phone.
Hang up and redial the number. Press CH to change the channel.
The range decreases.
Ensure the corded phone’s antenna is raised and is not touching a metal surface.
Recharge the cordless handset’s battery pack.
The handset battery pack does
not charge.
Check the charging contacts on the handset and base. If they are dirty, clean them with a pencil
eraser.
Be sure the battery pack is connected correctly.
Be sure the handset is properly seated on the charging cradle.
Replace the battery pack (see “Connecting, Charging and Replacing the Cordless Handset’s
Battery Pack” on Page 7).
You have an incoming call, but
do not receive any Caller ID
information.
Check that the phone is correctly and securely connected.
Check with you phone company to verify that your Caller ID service is active.
Can receive calls, but cannot
make calls.
Set TONE/PULSE correctly for the type of service you have (see “Setting the Dialing Mode” on
Page 8).
