18
TROUBLESHOOTING
We do not expect you to have any problems with your system. However, if you do,
try the suggestions in this section first. If you still cannot solve the problem, call 1-
800-FOR-ORCA or contact any Radio Shack store for assistance.
Frequent False Alarms
• Always disarm the system as soon as you get home.
• Do not let children arm and disarm the system.
• If you are not sure whether the system is armed or disarmed, disarm it.
• Be sure everyone authorized to be in your home knows both the PIN and your
password.
• Periodically test your system. See “Testing the System” on Page 15.
Three Tones When You Arm or Disarm the System
• Be sure the system is properly connected to AC power and a backup battery is
installed.
• If the yellow SERVICE indicator is flashing, call 1-800-FOR-ORCA for instruc-
tions. The system does not call ORCA Monitoring Services during an alert if the
SERVICE indicator is flashing.
Cannot Arm or Disarm the System
• Be sure you are using the correct PIN.
• Be sure the system is properly connected to the phone line and that either AC
power or the backup battery is connected (or both).
• Slow down. Even if the system is sounding the alarm, you have plenty of time
to enter the PIN.
Indicators are Flashing
• See “Understanding System Indicators” on Page 14 for a complete description
of all indicators.
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