Date: 05/01/2019
Tel: 800-677-5264 | Fax: 888-526-4329
R. Lang Company
Installation
Page 5 of 5
T
he R. Lang Company was established in 1967, and retractable screen systems are how we began. We have always manufactured our products in
the USA and continue to do so today. With over 50 years of successful retractable screen manufacturing behind us, we stay as we have always been,
committed to making products that you’re happy to add to your home.
We are con
fi
dent in our Products & Processes and provide the following “Limited Lifetime Warranty”.
Warranty Claim Process:
Any product rework must be pre-approved. In most cases, we recommend that the product be returned for correction to our facility in Visalia,
California. This warranty includes the costs of shipping all defective products for the
fi
rst six (6) months after the initial purchase. After the
fi
rst six
(6) months from initial purchase date, the buyer will be responsible for all shipping costs to/from our facility when required.
All warranty claims must be submitted by the original purchaser of the product from R. Lang Company for validation purposes. You must provide an
original invoice number for veri
fi
cation. R. Lang Company reserves the right to inspect and test products to determine the validity of any Warranty
Claim made or perceived, and R. Lang Company is the
fi
nal judge as to its cause and recti
fi
cation processes.
What Is Covered:
Our Limited Lifetime Warranty is valid for the original purchaser of our retractable window screen(s) only, and only when the screen has been installed
permanently in a single location.
Our Limited Lifetime Warranty is non-transferable, and is the only valid Warranty, implied or otherwise, in connection with our retractable window
screens. In no other event shall R. Lang Company be held liable for direct or indirect loss, consequential damage(s), or any other claims except as
provided for in this warranty.
Our Limited Lifetime Warranty assures the workmanship and materials (Screen Mesh/Mesh Lock/ Weather Stripping Excluded) utilized in our
retractable window screens will be free from defects, under normal use, to the original purchaser in a single location, for a lifetime. The R. Lang
Company will repair or provide replacement product, at its election, free of charge, for any product proven to have a manufacturing defect during the
lifetime of the product up to a maximum liability which shall be equal to the cost of replacement of the defective product. R. Lang Company shall in no
event be liable for labor charges or other expenses whatsoever in connection with removal or installation of either the original or replacement product.
In the event of repair or replacement pursuant to terms of this warranty, the original warranty shall apply to the repaired or replacement product. In
lieu of replacement/repair, R. Lang Company, at its sole discretion, reserves the right to refund up to the amount paid by the original purchaser of the
product but not including any installation/removal costs, consequential damage costs, or any other costs whatsoever. The term “defect” as used in this
warranty is de
fi
ned as imperfections which impair the utility/intended use of the retractable window screen and are generally not applied to perceived
issues deemed ‘aesthetic’ or ‘subjective judgements’.
Our Limited Lifetime Warranty is only valid when all retractable window screens are installed in accordance with R. Lang Company Installation
Instructions (Available in both Text and Video formats). Retractable window screens installed incorrectly, in applications for which they were not
intended, damaged during installation, or not installed in accordance with R. Lang Company accepted methods, are NOT eligible for coverage under
this or any other warranty, implied or otherwise.
Our Limited Lifetime Warranty is intended to cover individual homeowners and does not apply to retractable window screens installed in commercial or
public use applications. Our Retractable Screens are intended for Interior Applications Only, any Exterior Applications or constant exposure to outdoor
elements will result in the Warranty being void.
Our Limited Lifetime Warranty expressly excludes the Screen Mesh and Mesh Lock components, and the Weather Stripping, which includes rips, tears,
separation, fraying, and/or snags in or on screen material, or the detaching of the screen material from the inner tube or drawbar. Wrinkles in the mesh
or puckering along its edges does not constitute a defect. Different mesh utilized, the screen’s size, its location, and even atmospheric conditions, may
cause variations in the mesh’s appearance and/or smoothness of extension/retraction, and are therefore not considered “defects” under the terms of this
warranty.
Our Limited Lifetime Warranty does not cover changes/fading/chalking in all coated
fi
nishes of all parts as it is an expectation this may take place with
the passage of time but in no way affects the operation of the retractable window screen.
Our Limited Lifetime Warranty does not cover damage caused by misuse, abuse, negligence, scratching, corrosive atmosphere contaminants, vandalism,
modi
fi
cations, or any ‘Act of God’, or other causes reasonably beyond the control of the R. Lang Company.
Our Limited Lifetime Warranty assumes the original purchaser of the retractable window screen(s) will diligently perform all expected maintenance
tasks as outlined by R. Lang Company (Available in both Text and Video formats). Retractable window screens lacking maintenance as outlined by
R. Lang Company, or found to have a defect caused wholly or in part by improper maintenance, are NOT eligible for coverage under this warranty or
any other warranty.
This Document expresses the entire liability of R. Lang Company with respect to its retractable window screens.
Some States do not allow limitations or exclusions as set forth, so the above limitations or exclusions may not apply to you.
Limited Lifetime Warranty
ROLL
AWAY
® Window Screens (Series 2000 & Series 4000)
Our History Speaks for Our Quality
