Additional information
Troubleshooting
Problem
Suggestion
I get noise, static,
or weak signal even
when I’m near the
base .
• Other electronic products can cause interference with your cordless phone . Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,
kitchen appliances and other cordless phones .
• Microwaves operate on the same frequency as your phone . It is normal to experience static on
your phone while the microwave is running . Do not install this phone in the same outlet or near
the microwave .
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location . If this solves the problem, re-locate your phone or modem farther
apart from one another, or use a different surge protector .
• Relocate your phone to a higher location . The phone will likely get better reception not installed
in a low area .
• If the other phones in your home are having the issue, the problem is in your wiring or local service .
Contact your local telephone company (charges may apply) .
I hear other calls while
using my phone .
• Disconnect your base unit from the telephone jack, and plug in a regular telephone. If you
still hear other calls, the problem is probably in your wiring or local service . Call your local
telephone company .
I hear noise in the
handset, and none of
the keys or buttons
work .
• Make sure the power cord is plugged in .