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SX0011.C 24 2 SX0011.C
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WARRANTY
All bicycles are covered by the warranty . Every bicycle is
unique and, by its serial number we know all the principal elements which is made of (battery,
motor, control unit, frame, etc.), its design level and we have traceability on its manufacturing
process and the associated quality parameters. There is a Guarantee Activation Service at your
disposal which offers 2 and 3 years of guarantee in all the range. Also, if desired, we keep you
informed about the updates and improvements from which your could benefit.
1. WARRANTY COVERAGE
1.1. All products are covered by a 2 years guarantee, in normal use conditions. Special terms are defined for specific
components in section 4 of this chapter
1.2. Every material defect or imperfection must be verified by the official dealer or by our Customer Service at
www.quipplan-mobility.com.
1.3. The substitution of a defective piece for a correct one.
2. WARRANTY APPLICATION
2.1. The guarantee is applied only to the original owner; therefore, it is not transferable.
2.2.
To be valid, it necessary to fill in the Guarantee Activation Register that can be found at www.quipplan-
mobility.com.
2.3. To be valid, it is necessary to complete all the official revisions stipulated on the latest page of this manual.
2.4. The Guarantee applies in case of absence of impacts and damages caused by a wrong use or abuse.
2.5.
The Guarantee applies when the product is used in the way it is recommended and when the care and
maintenance recommended is carried on.
2.6. The Guarantee applies only when all the elements and components are the original ones.
2.7.
ǀĞƌLJ ŐƵĂƌĂŶƚĞĞ ǁŝůů ďĞ ƐƵďũĞĐƚĞĚ ƚŽ ŽƵƌ ƚĞĐŚŶŝĐŝĂŶƐ͛ ĚĞĐŝƐŝŽŶ ĂďŽƵƚ ƚŚĞ ŶĂƚƵƌĞ ŽĨ ƚŚĞ ďƌĞĂŬ Žƌ ĞƌƌŽƌ͕ ĂĨƚĞƌ ĂŶ
exhaustive investigation and testing of the element/component.
2.8. The guarantee refers only to the reposition of the defective elements and does not cover the personal injuries that
derive direct or indirectly from an error during the use of the bicycle.
2.9. The claims covered by the guarantee will be dealed through an official dealer or through our Customer
Service at www.quipplan-mobility.com.
3. EXCLUSION FROM THE WARRANTY
3.1. The guarantee does not apply when the defect or break comes from a wrong use or abuse, the assembling of non-
original elements or accessories, or from inappropriate manipulation.
3.2. The guarantee does not apply when the damage is produced by a third or is the result od an intentioned mistake.
3.3. The guarantee does not apply when the damages are consequence of not following the recommendations of use
or care and maintenance shown in this manual.
3.4. The guarantee does not apply when the bicycle has been modified out of an official dealer or when the original
elements have been replaced for not homologated components.
3.5. The guarantee q2 + does not cover the perishable or wear elements such as tires, shoe brakes, gears, plates,
chains, cables and covers, rims, bulbs, etc., as well as the labour costs.
3.6. The guarantee q2 + does not cover damages caused by fire, lighting, storm, vandalism, non-safe transport or
accident.