Owner’s manual
18
EN
TROUBLESHOOTING
Problem
Possible reason Possible solution
The device does
not respond
Low battery level Please charge
the device
The device is
not turned on
Make sure the
Power switch
is set to ON
position
The keyboard
cannot establish
a connection
to the nano
receiver
The nano
receiver may not
be connected
properly
Disconnect and
reconnect the
nano receiver
The mouse
pointer moves
erratically and/
or unresponsive
The device may
not be within
the operational
range
Bring the unit
closer to the
nano receiver
Low battery level Charge the
device
Dust or oil on
the touchpad
Clean the
touchpad with
a soft, slightly
damp cloth
