APPENDIX B: Troubleshooting
Quell
®
User Manual Quell Customer Care 1-800-204-6577
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There is no risk associated with soreness. If you
are getting a lot of pain relief from Quell, you may
decide it is worth it to keep wearing it, even if you
have some soreness as a consequence.
The device increased intensity on its own.
If the increase was rapid and intense, you may
have inadvertently pressed the button. This can
sometimes happen if you have your legs crossed or
are resting your legs against an object, like a piece
of furniture or the car door while driving.
If intensity is increasing on its own and waterfall
pattern is shown, calibration is running. Pressing
the button 4x in a row can stop calibration. If this
was accidental, the device will remember your
previous calibration settings.
If the increase was noted toward the latter half
of the therapy session, the habituation ramp
is too steep for you. The device is meant to
increase intensity throughout a therapy session
to compensate for nerve habituation. For some
people, this ramp is too steep and they should
decrease intensity. If you allow therapy to run
the full 60 minutes, the device will remember the
adjustment for future therapy sessions.
My device is pulsing at the end of therapy.
Pulsing serves as a reminder that you have being
wearing the device on the same place for at least
4 hours. You should consider removing the device
to allow the covered skin to breathe. You may also
move the device to the other leg if more therapies
are desired. A “long term wear” alert will pulse for
one minute at the conclusion of the 3rd therapy
session (at least 4 hours of wear).
If you don’t remove the device, it will pulse again at
the conclusion of each subsequent session until the
device is removed but sessions will continue to run
automatically 1 hour on, 1 hour off.
Sleep
Do I need to do anything to the device on wake
up?
No, you do not need to do anything special. Once
you are up and moving about for more than a
few minutes, the device will automatically revert
to normal therapeutic intensity the next time it
restarts therapy. We do recommend you remove
your device or switch legs after waking up to
prevent skin irritation. When you put your Quell
back on and start therapy, the device will restart
at normal intensity.
The device is waking me up when therapy restarts
overnight.
Check sleep settings on mobile app or manually on
device (see Chapter 6 of User Manual). You may
have inadvertently changed sleep mode setting
or may need to change the settings to “Gentle
Overnight” or “Bedtime” mode.
My device doesn’t “wake up”/restart in the
morning.
Make sure you wait 60 minutes to see if device will
restart on its own. If you had the device off your
skin for more than 60 minutes or charged it while
it was off, you will need to restart manually.
Check Automatic Restart (APPENDIX E) and
Sleep Mode (Chapter 6) settings on device or
mobile app. If Sleep Mode was set to “Bedtime,”
the first session in the morning will need to be
manually started.
Electrodes
The gel sticks to my skin when I am removing the
electrode.
Be sure to peel the electrode from the skin very
carefully. If, despite this, the gel is coming off the
electrode, then try applying a light lotion on the
skin area where electrodes will make contact at
least thirty minutes to an hour prior to therapy,
giving enough time for the lotion to fully absorb
into the skin.
Содержание Wearable Pain Relief
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