GV57MG V2 User Manual
TRACGV57MG V2UM001
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4. Troubleshooting and Safety Information
4.1 Troubleshooting
Problem
Possible Reason
Solution
The Cellular LED flashes
fast all the time when the
device is on.
1. The cellular signal
strength is weak; Or
2. The device isn’t
registered on network.
Please place the device in
an area with good network
coverage.
Messages can’t be reported
to the backend server.
The IP address or port of
the backend server is
wrong.
Please check and make
sure the IP address is
identified by the internet.
The device can’t power off.
The device is connected
to the ignition wire.
Please disconnect the
ignition wire and try again.
The device can’t get
successful GNSS fix.
The GNSS signal is
weak.
1. Please place the device
in an open area. Or
2. Let the side without
LED indicators face up.
4.2 Safety Information
Don’t disassemble the device by yourself.
Don’t place the device in an environment with high temperature and high humidity.
Avoid exposure to direct
sunlight. The high temperature will damage the device and
even cause a battery explosion.
Don’t use the device on the airplane or near the medical equipment.
Confidential
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