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SANtricity Storage Manager 11.25 Express Guide for VMware and Fibre Channel
SANtricity Storage Manager 11.25 Express Guide for Windows and Fibre Channel
SANtricity Storage Manager 11.25 Express Guide for Linux and InfiniBand
SANtricity Storage Manager 11.25 Express Guide for Linux and SAS
SANtricity Storage Manager 11.25 Express Guide for VMware and SAS
SANtricity Storage Manager 11.25 Express Guide for Windows and SAS
SANtricity Storage Manager 11.25 Express Guide for Linux and iSCSI
SANtricity Storage Manager 11.25 Express Guide for VMware and iSCSI
SANtricity Storage Manager 11.25 Express Guide for Windows and iSCSI

Sending an upgrade notification to NetApp

Whenever you upgrade the HICs or controller canisters in your E5600 storage array or EF560 flash array, you must notify
NetApp technical support. The upgrade notification alerts NetApp that you have changed the configuration and helps to ensure
that you receive correct replacement parts if you need them later.

Before you begin

•

You have obtained the chassis serial number for the controller-drive tray or the flash array.

•

If you upgraded only the HICs, you have obtained the new FRU part number from the controller FRU labels on the HIC
faceplates.

Steps

1.  Go to the Give Us Feedback page on the NetApp Support Site.

NetApp Support: Give Us Feedback

2.  Log in to the site.

The Give Us Feedback page is displayed.

Note: 

If the Give Us Feedback page is not displayed automatically, select Contact Us > Report an Issue from the top

menu bar.

3.  Enter your name and email address.

4.  From the Category 1 drop-down list, select Product Registration.

5.  Depending on the type of hardware upgrade, perform one of the following steps:

•

If you replaced the controller canisters, copy and paste the following text into the Comments text box. Replace <serial
number> with the chassis serial number.

Create an alert against Serial Number: <serial number>. The alert name should be "E-
Series Upgrade." The alert text should read as follows: "Attention: The controllers in 
this system have been upgraded from the original configuration. Verify the controller 
configuration before ordering replacement controllers and notify dispatch that the 
system has been upgraded."

•

If you replaced only the HICs, copy and paste the following text into the Comments text box. Replace <serial number>
with the chassis serial number. Replace <FRU part number> with the number you copied from the controller FRU label
on the new HIC faceplates.

Create an alert against Serial Number: <serial number>. The alert name should be "E-
Series Upgrade." The alert text should read as follows: "Attention: The HICs in this 
system have been upgraded from the original configuration. The new controller FRU 

Sending an upgrade notification to NetApp

19

Содержание StorNext QD7000

Страница 1: ...Changing Host Protocol in Base System StorNext QD7000 Firmware 8 30 xx xx 6 68568 01 Rev A ...

Страница 2: ...shable violation of the law TRADEMARK STATEMENT Artico Be Certain and the Q brackets design DLT DXi DXi Accent DXi V1000 DXi V2000 DXi V4000 DXiV Series FlexTier Lattus the Q logo the Q Quantum logo Q Cloud Quantum and the Q brackets design the Quantum logo Quantum Be Certain and the Q brackets design Quantum Vision Scalar StorageCare StorNext SuperLoader Symform the Symform logo and design vmPRO ...

Страница 3: ...ller only Refer to the NetApp to Quantum Naming Decoder section for additional information This section provides the following information Audience Prerequisites NetApp to Quantum Naming Decoder Product Safety Statements Contacts Comments Quantum Global Services Audience This manual is intended for storage customers and technicians ...

Страница 4: ...ent Quantum storage naming conventions Table 1 Product Nomenclature E Series NetApp Product Quantum Storage Description Controller Drive Tray Base System Quantum uses Base System when referring to a drive tray with the RAID controllers Drive Tray Expansion Unit Quantum uses Expansion Unit when referring to a drive tray with the environmental services modules ESMs E5600 Code Name Titan RAID Control...

Страница 5: ...460 DE6600 4U drive enclosure with E5400 RAID controllers Quantum StorNext QD6000 E5424 DE5600 24 drive 2U drive enclosure Code Name Camden with E5400 RAID controllers Quantum StorNext QS2400 E5412 DE1600 12 drive 2U drive enclosure Code Name Ebbets with E5400 RAID controllers Quantum StorNext QS1200 E Series NetApp Product Quantum Storage Description ...

Страница 6: ... assumes all risk in this aspect This unit is engineered and manufactured to meet all safety and regulatory requirements Be aware that improper use may result in bodily injury damage to the equipment or interference with other equipment WARNING Before operating this product read all instructions and warnings in this document and in the system safety and regulatory guide ...

Страница 7: ...mation about contacting Quantum including Quantum office locations go to http www quantum com aboutus contactus index aspx Comments To provide comments or feedback about this document or about other Quantum technical publications send e mail to doc comments quantum com ...

Страница 8: ...act support eSupport Submit online service requests update contact information add attachments and receive status updates via email Online Service accounts are free from Quantum That account can also be used to access Quantum s Knowledge Base a comprehensive repository of product support information Get started at http www quantum com customercenter For further assistance or if training is desired...

Страница 9: ...new hardware you must inform NetApp technical support about the change to the hardware configuration by sending an upgrade notification This notification ensures that you receive correct replacement parts if you need them later Steps 1 Understanding the options for changing the host protocol on page 2 2 Determining the Replacement Part Number on page 3 3 Procedures for changing the host protocol o...

Страница 10: ...Software feature pack conversion You can apply a software feature pack in SANtricity Storage Manager to change the protocol Important This document does not describe how to perform software feature pack conversions For those instructions use one of the documents listed at the end of this topic As the figure indicates there are three methods for changing the host protocol You might need to Upgrade ...

Страница 11: ... Replacement Part Number which is displayed in SANtricity Storage Manager About this task If you currently use FC SCSI or FC iSCSI split protocol follow these steps to locate the Replacement Part Number Note If you currently use SAS or IB protocol you can skip this section Steps 1 In the Array Management Window click the Hardware tab 2 In the Base Controller Properties section check the value for ...

Страница 12: ...ber is E X561206A R6 or EF X561206A R6 replace both controller canisters with new controller canisters that include IB HICs If the Replacement Part Number is any other value replace the old HICs with new IB HICs Complete the steps in Determining the Replacement Part Number on page 3 and then follow the applicable instructions in this document IB SRP Hardware upgrade and conversion 1 Check the Repl...

Страница 13: ...rade 1 Remove the SAS HICs 2 Install new FC HICs Follow the instructions in this document iSCSI HIC upgrade and conversion 1 Remove the SAS HICs 2 Install new FC HICs 3 Apply a feature pack to convert the FC HICs to iSCSI Follow the instructions in this document and then refer to Converting a Fibre Channel Host Interface Card to iSCSI FC iSCSI split mode HIC upgrade and conversion 1 Remove the SAS...

Страница 14: ...ment and then refer to Converting a Fibre Channel Host Interface Card to Fibre Channel iSCSI Split Mode Managing Data Assurance If you are currently using the Data Assurance DA feature and want to change the protocol to iSCSI or IB SRP you must disable this feature on all volumes Steps 1 From the Array Management Window select a volume and then select Storage Volume Advanced Disable Data Assurance...

Страница 15: ...ct the synchronous mirroring check box from the pop up window Attention If you do not delete all mirroring relationships before deactivating mirroring you receive an error Managing Asynchronous Mirroring The Asynchronous Mirroring feature also referred to as ARVM is supported only for iSCSI and Fibre Channel About this task If you are currently using asynchronous mirroring relationships and want t...

Страница 16: ...lacing controller canisters you also must save the drive security key Before you begin If you are changing the protocol to iSCSI or IB SRP you must have disabled Data Assurance on all volumes If you were using Asynchronous Mirroring or Synchronous Mirroring you have deleted all mirrored pairs and deactivated all mirroring relationships where applicable Steps 1 Gather support data about your storag...

Страница 17: ...ntinue this procedure while I O operations are occurring you might lose data 3 If the storage array participates in a mirroring relationship stop all host I O operations on the secondary storage array 4 Wait for five minutes to allow any data in cache memory to be flushed to disk 5 From the title bar of the Array Management Window select Monitor Reports Operations in Progress 6 Wait for all operat...

Страница 18: ...sing the Drive Security feature and you are replacing the controller canisters follow these steps to save the drive security key a Go to the Array Management Window b From the Storage Array menu select Security Drive Security Save Key c Save the security key to a location not on your storage array Powering down After preparing to upgrade the hardware you can power down the storage array or flash a...

Страница 19: ... the original controller canisters and their batteries so you can use the batteries in the new controller canisters Steps 1 Put on antistatic protection Attention Possible hardware damage To prevent electrostatic discharge damage use proper antistatic protection when handling tray components 2 Label each cable that is attached to the controller canisters Labels make it easier to replace the host c...

Страница 20: ...Removing a controller canister from an E5612 E5624 or EF560 tray 51011 02 1 Release handles 2 Controller canister 12 Changing the Host Protocol in the E5600 or EF560 by Replacing Hardware Components ...

Страница 21: ...ers you must remove the batteries from the original controller canisters and install them into the new controller canisters as described in the next section Removing and replacing the battery if replacing controller canisters If you are replacing both controller canisters instead of upgrading only the HICs you must remove the batteries from the original controller canisters and install them into t...

Страница 22: ...oller canister c Insert the battery at a slight downward angle into the controller canister d Slide the battery into the canister making sure it stays below the rivets on the wall of the canister e Keeping the locking handle at a 45 degree angle align the connectors at the bottom of the battery with the connectors on the canister f Push the battery down until you hear it click and move the locking...

Страница 23: ...ove the top cover from controller A Press down on both the top cover latch buttons and slide the top cover to the rear 2 Remove the four screws for the HIC faceplate using a Phillips screwdriver and remove the faceplate from the controller canister 3 Unscrew the three thumbscrews that secure the HIC to the controller card If the thumbscrews are overly tightened use a Phillips screwdriver 4 Detach ...

Страница 24: ...l support The upgrade notification alerts NetApp that you have changed the HIC protocol and helps to ensure that you receive correct replacement parts if you need them later The figure shows the location of the FRU label on the faceplate for an IB HIC 1 FRU label 3 Gently connect the new HIC to the HIC interface connector on the controller card in controller A Note Be careful not to scratch or bum...

Страница 25: ...s into the new HIC ports 2 Connect cables between HIC ports and the hosts 3 Reconnect the cables between the controller drive tray and any expansion drive trays 4 Reconnect the cables between the management ports and the management station 5 Reconnect the power cords to each controller canister Applying power After replacing the controller canisters and reconnecting the cables you can apply power ...

Страница 26: ...ity key you saved when preparing to remove the controllers From the Storage Array menu select Security Drive Security Import Key If the storage array has only secured drives no unsecured drives the controllers automatically reboot to complete the import operation 3 Wait for the controllers to boot up When a controller finishes booting its icon appears in the Enterprise Management Window EMW 4 If t...

Страница 27: ...e NetApp Support Site NetApp Support Give Us Feedback 2 Log in to the site The Give Us Feedback page is displayed Note If the Give Us Feedback page is not displayed automatically select Contact Us Report an Issue from the top menu bar 3 Enter your name and email address 4 From the Category 1 drop down list select Product Registration 5 Depending on the type of hardware upgrade perform one of the f...

Страница 28: ... except as expressly agreed to in writing by NetApp The use or purchase of this product does not convey a license under any patent rights trademark rights or any other intellectual property rights of NetApp The product described in this manual may be protected by one or more U S patents foreign patents or pending applications RESTRICTED RIGHTS LEGEND Use duplication or disclosure by the government...

Страница 29: ... by email to doccomments netapp com To help us direct your comments to the correct division include in the subject line the product name version and operating system If you want to be notified automatically when production level documentation is released or important changes are made to existing production level documents follow Twitter account NetAppDoc You can also contact us in the following wa...

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