StorNext M660 6-67643-01 Rev E
*6-67643-01 E*
© 2014 Quantum | Information Solutions
Hardware
Identify the power switch, LCD panel, service tag, drives, and LEDs.
For hardware component details, refer to the StorNext M660 Hardware Guide, “Hardware Overview”
section.
For details on StorNext M660 cabling and network connectivity, refer to the StorNext M660 Hardware
Guide, “StorNext M660 Connectivity” section.
StorNext M661 and M662 Metadata Node - Front View
StorNext M661 Metadata Node - Rear View
StorNext M662 Metadata Node - Rear View
StorNext M661 and M662 Metadata Array/Expansion Unit - Front View
Troubleshooting
Admin Alerts
and
Tickets
- Click the
Admin Alerts
and
Tickets
buttons, then follow the suggested
actions. Refer to the “The Tickets Function” section of the StorNext User’s Guide.
Health Checks
– To run various diagnostic health checks by category, select
Service > Health
Check > Run Selected/Run All
. Refer to the “Health Checks” section of the StorNext User’s Guide.
Status LEDs
- Refer to the “Hardware Overview” section of the StorNext M660 Hardware Guide.
LCD Panel
- The system’s LCD panel provides system information, status and error messages
to show when the M660 Node is operating correctly, and when it needs attention. Record any
status codes and error messages displayed in the LCD panel. This information can help Quantum
Technical Support troubleshoot problems.
Getting Help
Locating the System Serial Number
You will need to provide your system serial number for technical support. System serial numbers
are alpha-numeric (example: CX1234CKD5678). Here’s how to find them:
1.
On the front of the MDC Nodes:
Scrolling on the LCD panel on the front of each MDC node.
2.
From the top of the StorNext M660 GUI,
and by selecting
Help > About > Firmware
.
3.
On the back of the components:
System serial numbers are located in a plastic sleeve on the
rear of each component.
Capturing System State and DSET Logs for Technical Support
For instructions on how to capture system state logs and support bundles, refer to the “The
Capture State Function” section of the StorNext User’s Guide.
For instructions on how to capture DSET logs, refer to the “Capture DSET” section of the StorNext
User’s Guide.
Contacting Quantum Support
You can contact Quantum Support in two ways:
• Access the Online Service Center by opening an Online Service Request at
https://onlineservice.quantum.com/OA_HTML/xxibu/jtflogin.jsp
• See a list of all contact options, including local toll free numbers based on location:
http://www.quantum.com/ServiceandSupport/Contacts/ProductSelect/Index.aspx
4-port 1GbE NIC
4-port 8 Gb FC HBA
2-port 6 Gb SAS HBA
4-port 1GbE NIC
4-port 1GbE NIC
4-port 8 Gb FC HBA
2-port 6 Gb SAS HBA
2-port 10GbE NIC
Array Drives
