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Customer Training and Documentation

For StorNext M330 product documentation, go to 

http://www.quantum.com

. Hover your mouse 

pointer over Support and click the Learn More icon in the Documentation and Downloads 

section. In the Select Your Product area, click Choose a Product and select StorNext Products > 

StorNext  M330 . Click the Documentation tab. Use the following documents:

• StorNext M330 Hardware Guide – Also available from the StorNext M330 GUI. Provides 

hardware-specific information.

• StorNext M330  Site Planning Guide – Provides information such as environmental requirements.

• StorNext User’s Guide – Also available from the StorNext M330 GUI. Provides information on 

using and managing StorNext software. Additional StorNext software documentation, such as 

the Compatibility Guide, is available from 

http://www.quantum.com

.

Licensed Features

1. On the StorNext M330 GUI, go to Configuration > Licenses and review the licensed features. 

The following licensed features are factory-installed on the system:

• StorNext File System: Enables the ability to create and modify StorNext-supported file systems.

• StorNext Failover (High Availability): Provides the ability to configure and operate a redundant 

server that can quickly assume control of the StorNext file systems in the event of certain 

software, hardware and network failures on the primary server.

• SAN Clients: Includes 10 customer StorNext SAN clients for any supported OS. Additional licenses 

can be purchased separately.

• Maintenance: A maintenance license is factory-installed. 

The following optional features can be purchased separately: 

• Storage Manager: Allows StorNext M330 users to archive files to tape or disk.

• Distributed Data Mover (DDM): A Storage Manager option to offload data movement from the 

StorNext M330 system.

• Storage Disk: A Storage Manager option allowing use of disk for secondary storage, rather than 

tape.

• Vaulting: Allows exporting of managed media from a library, freeing library space.

• Advanced Integrity Module: A Storage Manager option to verify data retrieved from tape. 

• Multi-mount: Enables StorNext File System SAN clients to mount file systems from multiple 

StorNext Metadata Controllers (MDCs).

• Distributed LAN Clients: Allows connecting StorNext clients over LAN. LAN clients use a SAN 

Client as a Distributed LAN Server.

• Replication: Batch replication protects data by copying it elsewhere in the data center or off site. 

M330 replication is suitable for workloads of up to 75 MB/s.

Note: Deduplication is not supported on StorNext M330. 

© 2012 Quantum | StorageCare Learning

6-67358-01 Rev B  June 2012

Quantum’s StorNext M330 is an all-in-one appliance combining the powerful file 

sharing capabilities of StorNext with pre-configured hardware and software.

StorNext M330 User Essentials

Basic Configuration (Network, Segmentation)

Edit Network Configuration. Go to Configuration > System. Consult your network administrator 

prior to changing any of the information. (StorNext M330 Hardware Guide, “Network 

Configuration” section)

Status and Notifications / Alert Options

1. Set up Email notifications. Go to Configuration>Email Notifications >New. (StorNext M330 

User’s Guide, “Email Configuration” section)

2. Check the system status on the Home page. (StorNext M330 Hardware Guide, “M330 Status” 

chapter)

3. Run various diagnostic health checks by category. Go to Service > Health Check > Run 

Selected/Run All

Troubleshooting and Technical Support

1. Review the Admin Alerts and Tickets buttons. Follow the suggested actions in the StorNext M330 

User’s Guide. (Refer to the “Service Tickets” section)

2. Review the “Troubleshooting” section in the StorNext M330 Hardware Guide.

3. Review logs and capture support data.

• View log files by category: Reports > Logs

• Download log files for Technical Support. They will need these to troubleshoot problems.

• Service > Capture State > Capture/Download

• Service > Capture DSET > Capture/Download

• Quantum Support will direct you on where and how to transfer these files.

4. Interpret activity and status LEDs as described in the StorNext M330 Hardware Guide. (Refer to 

the “StorNext M330 Components and Operations” section)

5. For additional troubleshooting resources and technical support:

• Visit 

www.quantum.com/ServiceAndSupport 

to access the Knowledge Base.

• Log and track service requests using Quantum’s Online Service Request System at: 

https://onlineservice.quantum.com/OA_HTML/xxibu/jtflogin.jsp

• Contact Quantum Support at 800-284-5101. You will need your system serial number as 

described above. For contact information outside the U.S., go to: 

http://www.quantum.com/ServiceandSupport/Contacts/Index.aspx

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