Quantum PX720, Руководство пользователя

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Chapter 4 Troubleshooting
Common Problems and Solutions
Quantum PX720 User’s Guide 188
Operating Problems
4
Table 38 describes the corrective action for problems which occur during
library operation.
Table 38 Problems During
Library Operation
The robot times
out or fails during
an operation.
Check that the tape cartridge involved in the
operation is properly positioned in the slot or
drive and ready to be picked.
Check that the robot is not obstructed in any
way.
Retry the operation. If it still fails, contact a field
service engineer.
The robot drops a
cartridge.
Open the doors.
Retrieve the cartridge, orient it properly, and
place the cartridge in an empty storage slot. (Do
not try to place the cartridge in the gripper.)
Perform an inventory (see
Inventory Page on
page 118).
If the operator manually places a cartridge in an
empty slot, he must then run an inventory so the
library records the position of the manually
placed cartridge.
Problem Corrective Action
The host computer
cannot
communicate with
the library.
This may be a SCSI bus time-out or a premature
disconnect problem.
Check cable connections, cable length, SCSI
addresses, and termination.
Restart the host and the library.
If the host and library still are not
communicating, contact an authorized
Quantum field service engineer.
Problem Corrective Action