Chapter 4 Troubleshooting
Common Problems and Solutions
Quantum PX720 User’s Guide
186
Table 35 Start-up Problems
Problem
Corrective Action
The library does not
power on.
Make sure the power cord is connected to a
grounded electrical outlet, the power
distribution assembly (left rear corner of
cabinet) circuit breaker is on, and the
power switch behind the service tray is on.
The library or tape
drives do not
respond on the SCSI
bus.
Make sure each SCSI device on the same
SCSI bus has a unique address and the last
device is properly terminated.
During initialization,
the library reports
“not ready.”
Determine the failure type by checking any
previous error codes returned to the host
computer. Correct the cause of the error.
One or more tape
drives fail to spin up
during start-up.
Check all SCSI cabling and termination
behind the center rear access door. If
necessary, contact your field service
representative about replacing the drives.
Internal
Communication
Error
Communication error between the robot
controller and cabinet controller has been
lost. Reboot the library. If the problem
continues, contact an authorized Quantum
field service engineer.
Tape drive cluster is
not recognized after
cluster was powered
off and then back on.
Turn both switches on the tape drive
cluster power supplies off and wait a
minimum of 15 minutes. After 15 minutes,
turn the power supply switches back on.
The tape drive cluster should be
recognized. If the problem continues,
contact an authorized Quantum field
service engineer.
The master library
OCP in a multiple
cabinet environment
does not display
“Master”.
The libraries in a multiple cabinet
environment can take up to 5 minutes to
initialize and display “Master” on the
OCP. If the problem continues, contact an
authorized Quantum field service
engineer.
Содержание PX720
Страница 23: ...StorageCare Guardian Quantum PX720 User s Guide xxiii...
Страница 179: ...Chapter 3 Quantum PX720 Remote Management Setup Quantum PX720 User s Guide 156 Figure 90 Secure Key Page...
Страница 231: ...Appendix B Relocating the Library Crating the Library Quantum PX720 User s Guide 208 Figure 112 Crating the Library...
Страница 247: ...Appendix D Regulatory Statements Declaration of Conformity Quantum PX720 User s Guide 224 Declaration of Conformity...