Having any trouble in using your Quantum product? We are here to help.
Mail, call, fax, or email our Service Department:
Service Department
Quantum Instruments
10 Commerce Drive
Hauppauge, NY 11788
Tel: (631) 656-7400 Fax: (631) 656-7410
Website: www.qtm.com
Troubleshooting tips are available at www.qtm.com, Support, Customer
Support, FAQ. If you suspect a malfunction or require adjustment, return
the unit to us with an accurate description of the problem. Please be sure
your problem is not caused by improper operating procedure or malfunc-
tions in your other equipment. Send all equipment carefully packaged and
insured to our address above.
An estimate of repair cost on out-of-warranty merchandise may be for-
warded if you desire. This will require that we contact you for approval
before proceeding and will delay return of your equipment. For fastest
repair time, you may pre-approve repairs up to a limit of $85 with your
credit card. We will bill you only for actual costs up to that limit. If repair
costs exceed your pre-approval, we will contact you.
Paying by check will delay the repair until the check clears (up to 15 days).
Payment by money order is acceptable.
Normal repair time is 10-15 days. For expedited service, contact our
Service Department.
Summary:
•
Ship via UPS, Parcel Post, or other carrier, insured.
•
Give a clear, detailed description of the problem.
•
Give your mailing address and daytime phone number, fax #,
and/or email.
•
For warranty repairs include a copy of the receipt.
In addition, for out-of-warranty repairs with pre-approval:
•
Provide your Visa, MasterCharge, or American Express card # and
expiration date.
•
Give us authority to charge repair costs up to $85.00.
•
Provide your billing address.
Note:
Please do not e-mail your credit card information
11. CUSTOMER SERVICE
LIMITED WARRANTY
Quantum products have a 1 year limited warranty. Please refer to the
Limited Warranty card for complete details, conditions, and terms.
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