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21
Customer Helpline
08456 400 800
General Troubleshooting
Troubleshooting
The following table provides solutions to common problems encountered with the mower.
Fault
Possible Cause
Solution
Mower fails to operate
Possible clogging
Check underneath the
mower and clear as
necessary (always wear
gardening gloves)
Battery not fully charged
Charge battery
Battery not inserted (properly)
Ensure battery is correctly
inserted
Grass too long
Increase height of cut
and tilt garden product to
reduce starting load
Battery too hot/cold
Allow to cool/warm
Isolator key not inserted
correctly/fully
Fit key correctly
There is a short delay in the
motor starting after engaging the
On/Off switch
This is normal. Hold On/Off
switch for 1– 3secs to start
motor.
Motor starts and stops
immediately
Battery not fully charged
Charge battery
Isolator key not inserted
correctly/fully
Fit correctly
Battery not inserted (properly)
Ensure battery is correctly
inserted
Battery too hot/cold
Allow to cool/warm
Increase height of cut
Garden product functions
intermittently
Internal wiring of garden product
damaged
Contact a service agent/
helpline
Motor protector has activated
Allow motor to cool and
increase height of cut
Garden product leaves ragged
Height of cut too low
Increase height of cut
Cutting blade blunt
Replace the blade
finish and/or motor labours
Possible clogging
Check underneath the
mower and clear out as
necessary (always thick
gardening gloves)
Blade fitted upside down
Refit blade correctly
Area of cut (battery duration) not
large enough
Height of cut too low
Increase height of cut and
walk slower
Grass too high
Increase height of cut and
walk slower
Grass wet or damp
Wait until grass is dry and
walk slower
Grass is dense
Increase height of cut,
walk slower and cut more
frequently