www.quaildigital.com
9 July 2019
Customer support
• www.quaildigital.com/video/QD-Pro11-installation.mp4
Headset audio
Status
Next steps
Bloop-bleep
Call drop
Either you’ve moved out of range of base (move
towards it), or base has no power (check LED on
front of base). If LED out, call Tech support.
2 beeps every 10 seconds
Out of range
Headset is not in range of base (move towards it), or
base has no power (check LED on front of base). If
LED out, call Tech support.
3 beeps every 60 seconds
Battery low
Put headset in charger and take another headset.
1 beep every 3 seconds
(and fast flashing LED)
Registration required
Headset is working but needs to be registered to the
system.
Fault/symptoms
Action
Headset has been in
charger, but LED isn’t
flashing
Determine whether it’s a headset or battery fault. Swap the battery from one
in a working headset. If changing the battery clears the fault, then throw away
the faulty battery and order a new one. If not, send the headset back for
repair/replacement.
Headset LED is pulsing as
normal every 4 seconds but
audio not working’
Put the headset back into the charger for at least 10 seconds. This should reset
the headset. If it doesn’t, remove the battery from the headset then replace
it again. If this doesn’t clear the fault, send the headset back for repair/
replacement.
Headset functionality and system troubleshooting
Useful information
• If you have multiple ORs and multiple Pro11 systems you can move headsets from one room
to another by following Step 4 overleaf. When a headset is registered to another base station it
automatically deregisters from the previous one.
• If you hear 2 beeps in your ear, it means you’ve gone out of range. Move back towards the base
station it’s registered to and the headset will reconnect.
• Batteries will last for 16 hours on standby and up to 10 hours in hands-free mode. Always put
headsets back into the charger when not in use.
• Wipe down headsets and charger with hygiene wipes routinely.
• Call your service provider if you have any problems.
