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Quadra-Fire • EXCURSION-I, EXCURSION-II, EXCURSION-III Owner’s Manual • 2538-981 Rev. B • 2/19

5

Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions

ISSUE

SOLUTIONS

Condensation on the glass

This is a result of gas combustion and temperature variations. As the appliance warms, this

condensation will disappear.

Blue flames

This is a result of normal operation and the flames will begin to yellow as the appliance is al

-

lowed to burn for 20 to 40 minutes.

Odor from appliance

When first operated, this appliance may release an odor for the first several hours. This is

caused by the curing of the paint and the burning off of any oils remaining from manufacturing.

Odor may also be released from finishing materials and adhesives used around the appliance.

See recommended appliance break-in procedures (Section G).

Film on the glass

This is a normal result of the curing process of the paint and logs. Glass should be cleaned

within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing

process. A non-abrasive cleaner such as gas fireplace glass cleaner may be necessary. See

your dealer.

Metallic noise

Noise is caused by metal expanding and contracting as it heats up and cools down, similar to

the sound produced by a furnace or heating duct. This noise does not affect the operation or

longevity of the appliance.

Is it normal to see the pilot flame burn

continually?

In an intermittent pilot ignition system (IPI), the pilot flame should turn off when appliance is

turned off. The factory supplied RC-400 has a “Pilot-on” feature labeled as cold climate.

Power Outages

(battery backup)

This appliance can operated on battery power in the event of a power outage. To install the

battery pack, the decorative front and glass assembly must be removed. The battery pack

is shipped in the appliance manual bag (4 AA batteries required). Refer to Section 3.I for

more details.

Contact your dealer

for additional information regarding operation and troubleshooting. Visit www.quadrafire.com

to

locate a dealer.

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Содержание EXCURSION-I

Страница 1: ...operation OWNER Retain this manual for future reference Contact your dealer with questions regarding installation operation or service DO NOT store or use gasoline or other flam mable vapors and liquids in the vicinity of this or any other appliance What to do if you smell gas DO NOT try to light any appliance DO NOT touch any electrical switch DO NOT use any phone in your building Leave the build...

Страница 2: ...commend that you record the following pertinent information about your fireplace Gas and Electric Information Serial Number Type of Gas The model information regarding your specific fireplace can be found on the rating plate located on the left side of the appliance outer wrap Homeowner Reference Information Model Number Not for use with solid fuel Ne doit pas entre utilise avec un combustible sol...

Страница 3: ...fications 6 C BTU Specifications 6 3 Important Safety and Operating Information A Appliance Safety 7 B General Operating Parts 8 C Fuel Specifications 8 D Wall Surface TV Guidelines 8 E Before Lighting Appliance 10 F Lighting Instructions IPI 11 G Appliance Break In 12 H Heat Management 13 I Operation During A Power Outage 13 J Detailed Component Operating Instructions IntelliFire Touch 14 4 Maint...

Страница 4: ...ge begins on the date of original purchase In the case of new home construction warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent authorized HHT dealer distributor whichever occurs earlier The warranty shall commence no later than 24 months following the date of product shipment from HHT regardless of the installat...

Страница 5: ...USIONS This warranty does not cover the following Changes in surface finishes as a result of normal use As a heating appliance some changes in color of interior and exterior surface finishes may occur This is not a flaw and is not covered under warranty Damage to printed plated or enameled surfaces caused by fingerprints accidents misuse scratches melted items or other external sources and residue...

Страница 6: ...as primary heat in residential heating calculations NOTICE This installation must conform with local codes In the absence of local codes you must comply with the National Fuel Gas Code ANSI Z223 1 latest edition in the U S A and the CAN CGA B149 Installation Codes in Canada B Glass Specifications This appliance is equipped with 5 mm ceramic glass Re place glass only with 5 mm ceramic glass Please ...

Страница 7: ...off position and remove batteries 3 Important Safety and Operating Information Clear Space WARNING DO NOT place combustible objects in front of the fireplace or block louvers High temperatures may start a fire See Figure 3 1 Avoid placing candles and other heat sensitive objects on mantel or hearth Heat may damage these objects Figure 3 1 Clear Space Requirement All Models CLEAR SPACE 3 FT IN FRON...

Страница 8: ...GLASS ASSEMBLY SECTION 4 B HEARTH CLEAR SPACE SECTION 3 A ACCESS TO BATTERY BACKUP SECTION 3 I FAN KIT SECTION 3 H 3 J REMOTE CONTROL SECTION 6 C Figure 3 3 Good Faith Wall Surface Temperatures Above Appliance NOTICE Temperatures listed above are taken with a temperature measuring probe as prescribed by the test standard used for appliance certification Temperatures on walls or mantels taken with ...

Страница 9: ...ed at the me of each installa on TVs should not be used in situa ons where the actual TV temperature exceeds the manufacturers maximum allowable opera ng temperatures iden fied in the TV s technical specifica ons Contact the TV s manufacturer directly if you cannot locate this informa on or have ques ons regarding the informa on 3 Mantel height and depth must conform to mantle requirements speciﬁe...

Страница 10: ...ng Check the air shutter adjustment Ensure that there are no gas leaks Verify Glass Seal Plate is properly installed See Figure 3 6 WARNING Glass seal plate must be properly installed Risk of elevated component temps and carbon monox ide exposure Ensure that the glass is sealed and in the proper position and that the integral barrier is in place WARNING Risk of Fire or Asphyxiation DO NOT op erate...

Страница 11: ...he gas sup plier s instructions C Use only your hand to push in or turn the gas control knob Never use tools If the knob will not push in or turn by hand DO NOT D DO NOT use this appliance if any part has been under water Immediately call the control system and any gas control which has been under water For use with natural gas and propane A conversion kit as supplied by the manufac turer shall be...

Страница 12: ... decorative front and fixed glass assembly See Section 4 B Clean fixed glass assembly See Section 4 B Verify Glass Seal Plate is properly installed See Figure 3 6 WARNING Glass seal plate must be properly installed Risk of elevated component temps and carbon monoxide exposure Replace the fixed glass assembly and run continuously on high an additional 12 hours Note Some IPI systems have a safety fe...

Страница 13: ...n the control cavity Slide the ON REMOTE OFF switch to the ON position See Figure 3 8 NOTICE Batteries should only be used as a power source in the event of an emergency power outage Batteries should not be used as a primary long term power source Batteries tend to corrode over time To Return to Operation Using Electrical AC Power Toggle surround manual reset switch position to OFF See Figure 3 9 ...

Страница 14: ...e setting No adjustment in flame height is possible The IFT ECM has a safety feature that will automatically shut down the fireplace after 9 hours of continuous operation in the ON position Remote Position The remote position allows operation of the appliance from a wired wall switch IFT RC400 or IFT RC150 remote controls The IFT ECM switch must be in this position to pair the IFT ECM with the IFT...

Страница 15: ...and flash a three GREEN LED code on successful startup If placed in ON position the appliance will ignite normally if the error condition was corrected If placed in IFT REM position or reset switch used use the paired IFT RC400 IFT RC150 or wired wall switch to start the appliance appliance will ignite normally if the error condition was corrected If the IFT ECM re enters the lock out condition af...

Страница 16: ...operation trou bleshooting and service for your appliance Visit www quadrafire com to locate a dealer We recommend an nual service by a qualified service technician Glass Cleaning Frequency Seasonally By Homeowner Tools Needed Protective gloves glass cleaner drop cloth multi purpose tool and a stable work surface CAUTION Handle fixed glass assembly with care Glass is breakable Avoid striking scrat...

Страница 17: ...ches forward and allow them to retract away from the glass assembly Tilt the bottom of the glass assembly outward until the top latches disengage Clean glass with a non abrasive commercially available cleaner Light deposits Use a soft cloth with soap and water Heavy deposits Use commercial fireplace glass cleaner consult with your dealer Figure 4 2 Fixed Glass Assembly Figure 4 1 Multi Purpose Too...

Страница 18: ... Clip Removal Figure 4 4 Component Tray Access GLASS SEAL PLATE BASE REFRACTORY GLASS CLIP ASSEMBLIES GLASS CLIP ASSEMBY SCREW ACCESS Note Bottom right glass clip on 25 inch models must be removed to gain access to controls GLASS SEAL PLATE COMPONENT TRAY WITH HEAT SHIELD PRESS TAB TO RELEASE UNCLIP WIRES COMPONENT TRAY COMPONENT TRAY RECEIVER CAUTION Be sure to reinstall the component heat shield...

Страница 19: ...g and termination cap for blockage or obstruction such as plants bird nests leaves snow debris etc Verify termination cap clearance to subsequent construc tion building additions decks fences or sheds Verify collar slide plate screw is attached see Figure 3 5 Inspect for corrosion or separation Verify weather stripping sealing and flashing remains intact Inspect draft shield to verify it is not da...

Страница 20: ... the main burner occurs within four seconds of the main gas valve opening Inspect for lifting or other flame problems Verify air shutter setting is correct See Installation Manual for required air shutter setting Verify air shutter is clear of dust and debris Verify vertical restrictor setting is correct See Installation Manual for required vertical restrictor setting Inspect orifice for soot dirt...

Страница 21: ...ass should be cleaned within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing process A non abrasive cleaner such as gas fireplace glass cleaner may be necessary See your dealer Metallic noise Noise is caused by metal expanding and contracting as it heats up and cools down similar to the sound produced by a furnace or heating duct This noise does not affect th...

Страница 22: ...mostat mode Remote is placed at a very short distance or too far away from the appliance Try to keep the remote close to the appliance but not directly in front of it The remote acts as the thermostat Remote is placed in the path of an air draft or vent Move the remote away from the direct path of air flow The remote acts as the thermostat Flame Modulation The control system is designed to automat...

Страница 23: ...nnections or electrical shorts in wiring from module to pilot assembly Verify wire insulation is not dam aged Verify wires are not grounding out to chassis pilot burn er or any other metal object Replace any damaged wires Ignitor gap is too large Verify spark gap is approximately 0 095 2 41 mm to 0 135 3 43 mm Pilot won t light there is no noise or spark No AC power AC DC adaptor faulty backup bat...

Страница 24: ...ol to remove any contaminants that may have accumulated Pilot lights and rectifies but main burner does not light Main valve solenoid Check if green wire in valve harness is connected to green main valve solenoid Check main valve solenoid resistance nominal is 60 ohms If open or shorted replace valve Verify valve inlet pressure is correct for gas type Appliance lights and runs for a few minutes th...

Страница 25: ...ories WARNING Risk of Fire and Electric Shock Use ONLY Hearth Home Technologies approved optional acces sories with this appliance Using non listed accessories could result in a safety hazard and will void the warranty Required Decorative Front Surrounds This appliance requires a Surround Decorative Front For available options consult your dealer WARNING Risk of Fire Install ONLY doors or fronts a...

Страница 26: ...ual 2538 981 Rev B 2 19 Service Parts R Beginning Manufacturing Date March 2019 Ending Manufacturing Date Active Log Set Assembly 25 Gas Insert DV 8 9 11 12 13 14 15 18 19 10 20 17 16 1 2 3 4 5 6 7 Part number list on following page 02 19 EXCURSION I B Service Parts ...

Страница 27: ... Included LOGS 2537 Y 1 Log 1 SRV2537 711 2 Log 2 SRV2537 712 3 Log 3 SRV2537 713 4 Log 4 SRV2538 714 5 Log 5 SRV2537 716 6 Log 6 SRV2537 717 7 Log 7 SRV2537 715 8 Slide Plate Assembly 2532 014 Tool Slide Plate Multi purpose 2532 140 Gasket 2532 113 9 Glass Clip Assembly Top Qty 2 req 2155 046 10 Baf e Firebox 2531 138 11 Glass Clip Assembly Bottom Qty 2 req 2532 009 12 Air Scoop 2532 135 13 Pilot...

Страница 28: ...ual 2538 981 Rev B 2 19 Service Parts R Beginning Manufacturing Date March 2019 Ending Manufacturing Date Active 1 2 3 4 5 6 7 EXCURSION II 30 Gas Insert DV Log Set Assembly Part number list on following page 02 19 8 9 11 17 18 19 20 23 24 10 25 22 16 15 14 13 12 21 ...

Страница 29: ... SRV2538 716 6 Log 6 SRV2538 717 7 Log 7 SRV2538 715 8 Slide Plate Assembly 2532 014 Tool Slide Plate Multi purpose 2532 140 Gasket 2532 113 9 Glass Clip Assembly Top Qty 2 req 2155 046 10 Baf e Firebox 2532 138 11 Glass Clip Assembly Bottom Qty 2 req 2532 009 12 Light Glass Hold Down Qty 2 req 2532 149 13 Accent Glass Qty 2 req 2532 151 14 Light Glass Gasket Qty 4 req 2532 150 15 Halogen Re ector...

Страница 30: ...l 2538 981 Rev B 2 19 Service Parts R Beginning Manufacturing Date March 2019 Ending Manufacturing Date Active 1 2 3 4 5 6 7 8 EXCURSION III 35 Gas Insert DV Log Set Assembly Part number list on following page 02 19 9 10 12 18 19 20 21 24 25 11 26 23 17 16 22 15 14 13 ...

Страница 31: ...2539 716 7 Log 7 SRV2538 717 8 Log 8 SRV2539 718 9 Slide Plate Assembly 2532 014 Tool Slide Plate Multi purpose 2532 140 Gasket 2532 113 10 Glass Clip Assembly Top Qty 2 req 2155 046 11 Baf e Firebox 2533 138 12 Glass Clip Assembly Bottom Qty 2 req 2532 009 13 Light Glass Hold Down Qty 2 req 2532 149 14 Accent Glass Qty 2 req 2532 151 15 Light Glass Gasket Qty 4 req 2532 150 16 Halogen Re ector La...

Страница 32: ...late 2532 131 21 7 Gasket Bulkhead 438 407 21 8 Bulkhead w Flex Tube SRV7000 156 Y Ori ce NG 40C EXCURSION I 582 840 Y Ori ce Propane 53C 582 853 Y Ori ce NG 35C EXCURSION II SRV582 835 Y Ori ce Propane 51C SRV582 851 Y Ori ce NG 33C EXCURSION III 582 833 Y Ori ce Propane 50C 582 850 Y 22 1 Component Heat Shield 2532 144 Y 22 2 Module B Type AC 2326 150 Y 22 3 Module IFT Control 2326 130 Y 22 4 Mo...

Страница 33: ...t ITEM DESCRIPTION COMMENTS PART NUMBER Battery Pack SRV2326 134 Y Bolt Level Leg Qty 4 req 2073 162 24 Y Ember Rocks EXCURSION II EXCURSION III 2201 853 Mineral Wool 050 721 RC400 Remote SRV2326 110 Y Screw Bottom Glass Clip Qty 4 req 419 802 24 Y Touch up Paint TUP GBK 12 Y Vermiculite Embers MYSTIC EMBERS Conversion Kits Conversion Kit NG NGK MI IFT Y Conversion Kit Propane LPK MI IFT Y Pilot O...

Страница 34: ...__________________________________ ________________________________________________________________________________ DO NOT DISCARD THIS MANUAL NOTICE Leave this manual with party responsible for use and operation Important operating and maintenance instructions included Read understand and follow these instructions for safe installation and operation Printed in U S A Copyright 2019 This product ma...

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