5
07/21
7038-249C
5700 Step Top AU Wood Appliance
OTHER RIGHTS
The HHT manufacturer’s warranty is in addition to other rights and remedies that you may have under Australian law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
WARRANTY CONDITIONS AND EXCLUSIONS:
•
The HHT manufacturer’s warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor.
A list of HHT authorized dealers is available on the HHT branded websites.
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This warranty is only valid while the HHT appliance remains at the site of original installation.
WARRANTY EXCLUSIONS:
This HHT manufacturer’s warranty does not cover the following:
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Changes in surface fi nishes as a result of normal use. As a heating appliance, some changes in color of interior and exterior
surface fi nishes may occur. This is not a fl aw and is not covered under warranty.
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Damage to printed, plated, or enamelled surfaces caused by fi ngerprints, accidents, misuse, scratches, melted items, or other
external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
•
Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts include: paint,
wood, pellet and coal gaskets, fi rebricks, grates, fl ame guides, light bulbs, batteries and the discoloration of glass.
•
Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints related to
this noise are not covered by this warranty.
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Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation instructions,
operating instructions, and listing agent identifi cation label furnished with the appliance; (2) failure to install the appliance in
accordance with local building codes; (3) shipping or improper handling; (4) improper operation, abuse, misuse, continued
operation with damaged, corroded or failed components, accident, or improperly/incorrectly performed repairs; (5) environmental
conditions, inadequate ventilation, negative pressure, or drafting caused by tightly sealed constructions, insuffi cient make-up
air supply, or handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than
those specifi ed in the operating instructions; (7) installation or use of components not supplied with the appliance or any other
components not expressly authorized and approved by HHT (8) modifi cation of the appliance not expressly authorized and
approved by HHT in writing; and/or (9) interruptions or fl uctuations of electrical power supply to the appliance.
•
Non HHT venting components, hearth components or other accessories used in conjunction with the appliance.
•
Any part of a pre-existing fi replace system in which an insert or a decorative gas appliance is installed.
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Removal, installation, reinstallation, set up or any other costs associated with a claim including travel and shipping charges for
parts.
•
HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Information is
provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consideration must be given to
appliance location and confi guration, environmental conditions, insulation and air tightness of the structure.
This warranty is void if:
•
The appliance has been over-fi red or operated in atmospheres contaminated by chlorine, fl uorine, or other damaging chemicals.
Over-fi ring can be identifi ed by, but not limited to, warped plates or tubes, rust coloured cast iron, bubbling, cracking and
discoloration of steel or enamel fi nishes.
•
The appliance is subjected to prolonged periods of dampness or condensation.
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There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited
to, improper chimney or venting installation.
HOW TO CLAIM
•
To make a claim against this warranty, contact your local distributor during regular business hours. See addresses below for a
dealer nearest you. (Vic) Pty Ltd ACN 005 872 159 (Jetmaster).
•
Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally
purchased the product.
•
Check with Jetmaster in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not
covered by this manufacturers’ warranty.
•
HHT and Jetmaster will assess your claim. HHT or Jetmaster may need to inspect the product as part of the assessment of your
claim. If the product requires inspection, HHT or Jetmaster will discuss with you the best way for this to occur.
•
To make a claim under this manufacturer’s warranty, you must be able to prove when you purchased the product. The easiest way
to do this is through your original proof of purchase, for example your invoice or receipt. However, if you do not have your original
proof of purchase HHT or Jetmaster may accept other evidence of the date of purchase.
Local Distributors:
Melbourne
Jetmaster
44 Swan Street
Richmond 3121
(03) 9429-5573
Perth
Fireplace Corner 277 Lord Street
East Perth 6000
(08) 9228-2600
Sydney
Jetmaster
10 Martin Avenue Arncliff 2205
(02) 9597-7222
