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How to Access Diagnostic Data

To gain access to a diagnostic data:

As supervisor (see

How to Log in as Supervisor

on page 134):

Press

and select the path:

Maintenance

Diagnostics

The system requires you press [OK] to start the diagnostic tests, then displays the
list of tests.

Select a test from the list displayed on the screen.

System Data

As Supervisor, you have access to:

• The Software Data (Postage Meter#, Loader, OS, PACK, XNDF DATA DELTA,

language, variant).

• The Hardware (system) Data (P/N of the base and the Postage Meter).
• The list of the events occurred in the system (Base events, Postage Meter events

and Server connection history).

• The data of the system counters.

How to Display Software Data

To display Software Data:

As supervisor (see

How to Log in as Supervisor

on page 134):

Press

and select the path:

Maintenance

System info

Software in-

formation

The system software data appears on the screen.

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Содержание IN-360 Series

Страница 1: ...User Guide IN 360 Mailing Systems...

Страница 2: ...Permit Mail 40 3 5 Date Correction Mode 44 3 6 Postage Value Correction Mode 47 3 7 Printing a Manifest Statement of Mailing 50 3 8 Printing Incoming Mail with RECEIVED RECU Mode 53 3 9 Running Seal O...

Страница 3: ...s the Supervisor 134 8 3 Changing Languages 136 8 4 Enabling Disabling Sounds 138 8 5 Display Settings 139 8 6 System Time outs and Settings 141 8 7 High Value Low Funds Warnings and PIN Codes 145 8 8...

Страница 4: ...Troubleshooting 197 11 11 1 Paper Jamming 199 11 2 Weighing Problems 200 11 3 Diagnostics and System Data 201 Specifications 205 12 12 1 Mail Specifications 207 12 2 Recommended Operating Conditions...

Страница 5: ...Page 4 TOC Jan 13 2017 10 32...

Страница 6: ...on about recommended safety precautions and the best environmental conditions in which to operate your system 1 1 What you will find in this Manual 3 1 2 Safety Requirements 6 How to Disconnect your M...

Страница 7: ......

Страница 8: ...sealing your mail running batches of mail etc Section 4 Money Operations Loading Postage Funds into your Mailing System Section 5 Managing Accounts and Assigning Rights Changing Accounts as a User set...

Страница 9: ...help save you time when processing your mail SUPERVISOR indicates that you have to log in as the supervisor using the supervisor PIN to perform the procedure Postage functions of the Mailing System ar...

Страница 10: ...Canada Post Corporation CPC Weighing Platform WP 1 Read this First 5 Page 5 Jan 13 2017 10 32...

Страница 11: ...the power plug to an outlet provided with a protective ground contact To reduce the risk of fire use only the power cord supplied with the Mailing System Do not use ground adaptors Do not use this pr...

Страница 12: ...office equipment when using your Mailing System To avoid damaging vital system components only use Neopost Canada Post approved supplies ink tape cleaners Follow the additional safety precautions bel...

Страница 13: ...isconnect the LAN cable from the wall before moving your system Disconnecting your Mailing System How to Disconnect your Mailing System 1 First switch your Mailing System to OFF mode see How to Turn Y...

Страница 14: ...stem in this section 2 1 System Layout 11 2 2 Accessories 13 2 3 Control Panel Features 14 2 4 Connections 17 2 5 Power Management 19 How to Activate Sleep Mode 20 How to Turn Your Mailing System OFF...

Страница 15: ......

Страница 16: ...l pieces Weighing platform Prints envelopes or labels and controls the Mailing System Base Allows you to remove jammed envelopes or labels Jam release handle Beginning of mail transport path Feed Tabl...

Страница 17: ...e Postage meter Postal Security Device PSD Lift from the front to open Top Cover Supplies the ink used to print a postage impression on an envelope Ink Cartridge 12 Page 12 Jan 13 2017 10 32 2 Meet Yo...

Страница 18: ...em for printing mailing related reports For more information about compatible printers that can connect to your mailing system please contact technical support Barcode Scanner option This scanner is u...

Страница 19: ...y Indicates unread messages in message box Mailbox Indicates the amount to be printed on the envelope Postage Value Moves the impression to the left to compensate for thick envelopes Print Offset Indi...

Страница 20: ...of meter Impression Build Impres sion Opens the weighing mode selection menu Standard Weighing Differential Weighing Manual weight entry Weighing Mode KEYPAD Allows the entry of alpha or numeric valu...

Страница 21: ...t contexts the table below indicates the successive characters you may obtain by pressing keys several times in a row Alpha numeric Key 1 1 2ABCabc 2 3DEFdef 3 4GHIghi 4 5JKLjkl 5 6MNOmno 6 7PQRSpqrs...

Страница 22: ...USB ports that allow you to connect to a printer or a USB memory key Connectors Neopost secure server LAN Port To memory device or printer 2 USB ports To power supply Power connector and switch 17 Pa...

Страница 23: ...tion Diagram LAN connection To connect to the LAN network to access Neopost se cure server LAN Port Power connectors Power connectors are shown in section Connectors on page 17 18 Page 18 Jan 13 2017...

Страница 24: ...is an Energy Star qualified Mailing System that automatically goes into a low power Sleep mode after a period of inactivity Spending a large portion of time in low power mode not only saves energy bu...

Страница 25: ...ling system OFF Mode To turn OFF your system you can use the ON OFF button located on the right side of the power cord How to Turn Your Mailing System OFF 1 Turn your system to Sleep Mode see How to A...

Страница 26: ...to Process Standard Mail 36 3 4 Printing Permit Mail 40 How to Set Permit Mail 41 How to Process Permit Mail 42 3 5 Date Correction Mode 44 How to Set Date Correction Mode 44 How to Process Mail in D...

Страница 27: ...ession 63 How to Change the Weighing Mode 66 How to Enter the Weight Manually 67 How to Change the Date 68 How to Add or Remove a Slogan 69 How to Move the Meter Impression Print Offset 70 How to Use...

Страница 28: ...Home Screen and Configuration Menu Each type of Meter Impression available on your system is associated with A specific Home Screen that displays current impression configuration weight postage A spec...

Страница 29: ...l on page 40 Sending Permit mail Postage amount 0 Date advance Print offset Date Correction Date Correction Mode on page 44 Re dating a mail piece print on back of envelope Manual entry of postage Dat...

Страница 30: ...ee Piece Counting on page 74 n a Count items by weighing The Default Meter Impression at start up is a Standard Meter Impression unless you have changed your Default Settings 3 Processing Mail 25 Page...

Страница 31: ...sponds to your mail Selecting a Meter Impression on page 29 Checking other system settings such as active Accounts Ink level available Postage Funds etc Frequently Asked Questions on page 31 Sorting M...

Страница 32: ...ostage Rates to apply and Special options to add 5 Physical characteristics Separate mail pieces that exceed the weight size or thickness allowed in the system mail path see Mail Specifications on pag...

Страница 33: ...sure to check that the Default System Settings meet the set up requirements of your job run Login Screen If the Login screen is displayed enter your PIN code Account Screen If the Account screen is di...

Страница 34: ...ting accounts when a session is already opened see Changing the Current Account on page 60 To choose security level for accounts and access control as the Supervisor see Managing Accounts and Assignin...

Страница 35: ...isplayed 2 Select Impression Type and press OK The Type of impression screen is displayed 3 Select the type of impression in the list and press OK The Build Impression screen is updated and displays t...

Страница 36: ...set Batch Counters on page 73 Do I need to clear the Batch Counter For sealing the envelopes For moistener equipped hand feed tables see Filling the Moistener Option on page 191 Is the Sealing Fluid C...

Страница 37: ...nt a Meter Impression As mail requirements differ from day to day some of the Impression Options may not be necessary or their order may vary Begin by selecting a Meter Impression to gain access to th...

Страница 38: ...s indicated on line 2 of the screen To change the type of Meter Impression select the Type line press OK and then select Standard in the Type of impression screen and press OK To select an option in t...

Страница 39: ...te option in the Date advance screen Select Today s date for printing today s date For more details see How to Change the Date on page 68 Press or to return to the home screen 4 Select a rate and add...

Страница 40: ...rd Weighing WP by putting a mail piece on the Weighing Platform You can also apply the optional setting s 1 Move the impression away from the envelope edge for thick envelopes see How to Move the Mete...

Страница 41: ...tandard Weighing From the Standard home screen to print postage directly on mail pieces 1 Put the mail piece on the Weighing Platform The weight of the mail piece is displayed in the Weight area of th...

Страница 42: ...l tape To know the maximum thickness see Mail Specifications on page 207 4 The Mailing System prints postage and the mail piece is ejected In optional mode Differential Weighing From the Standard home...

Страница 43: ...l tape To know the maximum thickness see Mail Specifications on page 207 4 The Mailing System applies postage and the mail piece or label is ejected 5 Repeat the previous step for each piece of mail T...

Страница 44: ...gage the flap into the moistener if installed Do not try to moisten self adhesive envelopes If a mail piece is bigger than mail path maximum thickness you may use a label tape To know the maximum thic...

Страница 45: ...es steps required to process mail As mail requirements differ from day to day some of the settings may not be necessary or their order may vary You must begin by the type of impression selection step...

Страница 46: ...to Select a Permit Impression on page 63 4 Select a weighing mode Depending on the quantity and type of mail you have to process you can choose an efficient weighing method that uses the weighing pla...

Страница 47: ...count to allocate the postage costs to on Account enabled configurations see How to Change Account on page 60 How to Process Permit Mail In Standard weighing mode From the Standard home screen to prin...

Страница 48: ...the catch tray In other modes Manual weight entry No weight source From the Permit home screen to print on mail pieces 1 Press System motors start running 2 Insert the envelope or a label into the ma...

Страница 49: ...instructions below outline the steps that you need to complete to set up your system to print a Date Correction Meter Impression As mail requirements differ from day to day some of the Impression Opt...

Страница 50: ...ess to validate your selection Select Date correction and press OK to validate 3 Change the postage date Today s date is printed by default To change the date press to access the Build Impression scre...

Страница 51: ...Mode To print the new date impression 1 Press The system motors start running 2 Insert the envelope or a label into the mail path against the rear guide wall side to be printed facing upwards The Mai...

Страница 52: ...your system to print a Postage Value Correction Meter Impression As mail requirements differ from day to day some of the Impression Options may not be necessary or their order may vary Begin by select...

Страница 53: ...ion using the arrow keys and Then press to validate your selection 3 Enter the additional postage amount From the Home screen Begin to type in the amount keys 1 to 9 or dot The Amount entry screen is...

Страница 54: ...Value Correction Impression 1 Press The system motors start running 2 Insert the envelope into the mail path against the rear guide wall with the side to be printed facing upwards The Mailing System...

Страница 55: ...ion Statement of mailing See also How to Change a Meter Impression on page 30 Setting a Manifest Make sure you have completed the preparation steps mentioned in Preparing and Starting your Job Run on...

Страница 56: ...to validate your selection 3 Enter the statement of mailing amount From the home screen Begin to type in the statement of mailing amount keys 1 to 9 or dot The Amount entry screen is displayed Type t...

Страница 57: ...50 How to Print a Manifest Statement of Mailing To print the statement of mailing 1 Press The system motors start running 2 Insert the label sheet into the mail path against the rear guide wall side t...

Страница 58: ...RECU Mode printing The instructions below outline the steps that you need to complete to set up your system to print a Received Meter Impression As mail requirements differ from day to day some of th...

Страница 59: ...pression select the Type line press OK and then select Received from the Type of impression screen and press OK Additionally you can Activate or deactivate printing the date Activate or deactivate pri...

Страница 60: ...ollow the procedure below after you have completed the steps in How to Set RECEIVED RECU Mode printing on page 54 How to Process Received Mail On the Received home screen 1 Press System motors start r...

Страница 61: ...order to run your system in Seal Only Mode Seal Only Mode is used for Sealing envelopes that do not require a Meter Impression or already have Meter Impression Conveying mail for Batch Counting or sys...

Страница 62: ...lecting a Meter Impression to gain access to the Impression Options that you may need to process your system in Seal Only Mode Make sure you have completed the preparation steps mentioned in Preparing...

Страница 63: ...s OK To select an option in the screen Highlight the option using the arrow keys and Then press to validate your selection 3 Press or to return to the home screen You are now ready to process mail Pro...

Страница 64: ...pe into the mail path against the rear guide wall facing upwards To seal the envelope first engage the flap into the moistener Do not try to moisten self adhesive envelopes 3 Processing Mail 59 Page 5...

Страница 65: ...unt The list of accounts that are available is displayed 2 Select the account you want to use and press OK 3 Press to return to the home screen The current account number is displayed Using Barcode Sc...

Страница 66: ...se all the rate parameters class destination format services in complete lists of options On the home screen press to select the default rate and refresh weight How to Select a Postage Rate To select...

Страница 67: ...ist Selecting a Destination For Domestic Mail Classes you may be prompted to enter the destination postal or zone code Use the C key to delete the existing postal or zone code if any and enter the new...

Страница 68: ...n page 156 Managing Permit Impressions on page 177 How to Select a Permit Impression To select a permit impression 1 As a user Press on the keyboard press OK and then select Permit The Select Permit I...

Страница 69: ...in the table only apply to items processed with the same postage rate The Weighing mode icon on the screen indicates the weighing method selected and thus the source that provides the weight of the ma...

Страница 70: ...into the mail path The Mailing System calculates the postage and prints the mail piece automatically You can leave all the mail pieces in a tray on the Weighing Platform the Mailing System will ask yo...

Страница 71: ...he screen depend on the weighing devices that are connected to your Mailing System and on features that are activated 2 Select the weighing mode Entering Weight Manually You can enter the weight manua...

Страница 72: ...t in _g and press OK to validate The home screen displays the Manual Weight Entry icon and the weight entered Configuring the Meter Impression Depending on the current Type of impression you can modif...

Страница 73: ...ate of mailing is printed for the next day s mail pickup See How to Set the Automatic Date Advance Time on page 157 How to Change the Date To change the date that will be printed 1 Either Press and se...

Страница 74: ...ression Press or 2 Select Imprint left or Imprint right option on the Build Impression screen and press OK The Select Slogan screen is displayed 3 Select the slogan in the list or select None for prin...

Страница 75: ...opes with rounded edges 1 Impression printing offset How to Move the Meter Impression Print Offset To offset your Meter Impression 1 As a user Press and select the path System Settings Print Offset Th...

Страница 76: ...ll your settings are stored in a single memory Just press the impression memory key instead of multiple keystrokes to select all the required elements See also To prepare impression memories as superv...

Страница 77: ...able is equipped with a moistener you can seal the envelopes by sliding the flap under the moistener brush while feeding them into the base mail path Do not attempt to seal self adhesive envelopes Use...

Страница 78: ...tch Counters Batch counters allow you to track and report pieces items and postage value since the last counter reset To produce reports associated to counters see Reports on page 99 How to Reset Batc...

Страница 79: ...ighing 1 As a user Press and the path Piece Counting 2 Press OK 3 Place 10 items on the Weigh Platform and press OK 4 Put the complete stack of items on the Weigh Platform and press OK 5 The total num...

Страница 80: ...n your Mailing System to allow postage operations 4 1 Overview 77 4 2 Managing Your Postage Funds 78 How to Check your Postage Funds 78 How to Add Postage Funds 79 4 3 Unlocking the PSD Postal Inspect...

Страница 81: ......

Страница 82: ...see Connection Settings on page 162 Managing Your Postage Funds When logging in as a User you can carry out the following postage funds operations Check the available postage funds in your Postage Me...

Страница 83: ...the bottom of the home screen see Control Panel Features on page 14 You can also use the procedure below How to Check your Postage Funds To check available postage funds 1 Either Press and select the...

Страница 84: ...Cancel a Postage Account PIN Code on page 146 How to Add Postage Funds To add funds to the Postage Meter 1 Either Press and select the path My Funds Press or 2 Select Add Funds 3 If the system asks fo...

Страница 85: ...communication error the amount previously entered cannot be changed Check connection settings see Connection Settings on page 162 6 You can open the Funds Used Funds Available screen to check your acc...

Страница 86: ...iling System time after Daylight Savings Time transitions the server connection synchronizes the Mailing System time and date How to Unlock the PSD To unlock the PSD and manually connect to the Postal...

Страница 87: ......

Страница 88: ...s 87 5 3 Guidelines to Setup an Account 88 How to Change a Shared PIN Code 89 5 4 Selecting an Account Mode 91 How to Display and Change the Account Mode 91 5 5 Managing Accounts 92 How to Create an A...

Страница 89: ......

Страница 90: ...for example associating accounts to departments in your organization Marketing Sales etc or to different companies if the Mailing System is shared When the Accounts Function is activated the currently...

Страница 91: ...art a job run This allows you to protect the system and restrict the usage of your funds The different access control policies you can implement as the supervisor are No PIN code unlimited access Uniq...

Страница 92: ...The table below summarizes the Account mode options available and the function of each option on the user and supervisor points of view Action required to access the system Function Account mode Unlim...

Страница 93: ...System functions No Accounts Mode is the default mode of your Mailing System Activating No Accounts Follow the procedure How to Display and Change the Account Mode on page 91 and select the No Account...

Страница 94: ...How to Display and Change the Account Mode on page 91 and select the No Accounts with Access Control mode 2 Enter the 4 digit shared PIN code the users will enter at log in No Accounts with Access Con...

Страница 95: ...w the steps outlined in How to Display and Change the Account Mode on page 91 and select the Accounts Mode 2 Create accounts as indicated in How to Create an Account on page 94 When you activate the A...

Страница 96: ...sor on page 134 Press and select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select another Account mode 3 P...

Страница 97: ...ng information which is displayed on the Add account screen Account summary Description Format Account Item Number of the account Two accounts cannot have the same number An account number cannot be m...

Страница 98: ...nting the current account list Account List Report on page 113 Account Management Follow the steps below to create modify activate deactivate or delete accounts You can also import a list of accounts...

Страница 99: ...displayed 2 Select Add Account 3 Using the keypad Enter the Account Number and press OK Enter the Account Name and press OK Select the Account Status active or inactive and press OK The Account creat...

Страница 100: ...nt list screen is displayed 2 Select the account or type the account number and press OK 3 Select Edit Modify The Edit Modify screen appears 4 Change each parameter using the keypad use key C to clear...

Страница 101: ...K on the Account modification summary If an account is deactivated it is no longer visible to the operator Deleting Accounts You may need to delete an account How to Delete an Account To delete an Acc...

Страница 102: ...nt List You can export an account list as a CSV file for use as back up or to modify it to create new accounts How to Export an Account List To export an account list on a USB memory key 1 As supervis...

Страница 103: ...t before re importing it into the Mailing System See also Maximum number of accounts Account Information on page 92 How to Import Accounts To import accounts from a CSV file 1 As supervisor see How to...

Страница 104: ...a Report as a User 104 How to Generate a Report as Supervisor 105 6 3 Processing Activity Data 106 6 4 Mail Processing Data 108 6 5 Postage Funds Data 111 6 6 Account Data 113 How to Generate the Acco...

Страница 105: ......

Страница 106: ...t two years from the date of installation List of Reports Output on L label or envelope S screen P USB printer M USB memory key Page Output Devices Report description Report name COUNTER DATA Batch Re...

Страница 107: ...g Postage ACCOUNT DATA Single Ac count Re port on page 114 S Usage for a specific account selected in an account list for a selected period Single Account Multi Ac count Re port on page 115 PM Usage o...

Страница 108: ...uration Report on page 119 L IP configuration settings IP Configuration Re port Proxy Configura tion Re port L Proxy configuration settings Proxy Configuration Report 6 Reports 103 Page 103 Jan 13 20...

Страница 109: ...is displayed 3 Select the report type and press OK 4 Depending on the report type the system may ask for preferences such as Period of time targeted start date end date Desired account etc Select or t...

Страница 110: ...To generate a Report 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Reports 2 Resume with the steps outlined in How to Generate a Report as a User on page 104 6...

Страница 111: ...in as a user You must be in Standard meter impression type to view the outgoing mail batch counter Output Screen USB printer Content Comments Fields Begin Date of last reset End Current date Period On...

Страница 112: ...ype to view incoming mail batch counter Output Screen USB printer Content Comments Fields Begin Date of the last reset End Current date Period Number of items Incoming Mail After issuing reports like...

Страница 113: ...n date and the End date of the report The default End date is then 31 days later You can specify another End date Default period Begin 1st day of the current month End Current day Output Screen USB pr...

Страница 114: ...f the previous year End Current month Output Screen USB printer USB memory key Content Comments Fields On printed report only Meter Serial number For the period for each month presented in data collec...

Страница 115: ...t Comments Fields For each permit impression including date only permit if present Permit name Permit mail piece total count Total weight Grand total mail piece count for all the permit mail 110 Page...

Страница 116: ...ut On label Screen USB printer Content Comments Fields Printed report only Current date and time Printed report only PSD status Printed report only Meter Serial number Total postage printed by the sys...

Страница 117: ...a supervisor Output Screen USB printer USB memory key Content Comments Fields Period Default period Begin Current date 6 months End Current date On printed report only Meter Serial number Represents...

Страница 118: ...to be Accounts Output Printer USB memory key Content Data For each account Account number Account name Status How to Generate the Account List Report To generate the Account List Report 1 As superviso...

Страница 119: ...account mode has to be Accounts You have to select an account in the list of accounts then the Begin date and the End date of the report Default period Begin 1st day of the current month End Current d...

Страница 120: ...ts You have to specify the period for the report Begin and End dates Default period Begin 1st day of current month End Current date Output Screen USB printer USB memory key Content Comments Fields Per...

Страница 121: ...Meter Impression default settings Default Slogan Default Postage Rate Date advance parameters Postage funds settings High Value Low Funds Connections settings System settings including for example MM...

Страница 122: ...Key If you use screen to see this report Scroll the errors using the arrow keys and Press if you want to go back to the selection of the output Content Comments Fields Reference code of the base erro...

Страница 123: ...l USB Key If you use screen to see this report Scroll the errors using the arrow keys and Press if you want to go back to the selection of the output Content Comments Fields Reference code of the mete...

Страница 124: ...e mailing system must be connected to the network with a LAN Output The IP Configuration Report outputs are Label How to Generate a IP Configuration Report To generate a IP Configuration Report 1 See...

Страница 125: ...e logged in as a supervisor Output The Proxy Configuration report output is Label How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report 1 See Generating a Report on pag...

Страница 126: ...your system s performance 7 1 E Services Overview 123 7 2 Connecting to E Services 124 How to Call E Services Manually as a User 124 How to Call E Services Manually as Supervisor 125 How to Test the...

Страница 127: ......

Страница 128: ...into other software programs for review and analysis Messages on Demand Neopost can send messages directly to your Mailing System console that will allow us to inform you if there is a problem with y...

Страница 129: ...d on in sleep mode and connected to a network during the night to allow the connection to the E Services Server to occur automatically Manual Calls Manual calls allow you to connect to the E Services...

Страница 130: ...blished call schedule is if it is requested by an authorized Neopost Service Technician Testing the Connection to E Services You may test the connection to the E Services server via the commands in th...

Страница 131: ...134 Press and select the path E Services Ping server To test the server 1 As a user Press and select the path E Services Test server 2 Or as supervisor see How to Log in as Supervisor on page 134 Pre...

Страница 132: ...loads are initiated after the end of each month Your system uploads basic statistic data for basic postal expense management reporting Enhanced reporting is optional See Activating New Options on page...

Страница 133: ...n your Ink Management Service please contact our Customer Service Centre Rate Protection Rate Protection ensures that the latest Canada Post postal rates are installed on your Mailing System When Cana...

Страница 134: ...de the number of Accounts available on your system at anytime using E Services To upgrade the number of Accounts on your system please contact our Customer Service Centre 7 myEquipment E Services 129...

Страница 135: ......

Страница 136: ...le Disable Sounds 138 How to Change the Default Sound Settings 138 8 5 Display Settings 139 How to Adjust the Display Contrast 139 How to Change the Display Contrast by Default 139 8 6 System Time out...

Страница 137: ...ow to Change the Default Permit Impression 156 How to Change the Default Slogan 156 How to Set the Automatic Date Advance Time 157 How to Set the Default Printing Offset 158 8 10 Impression Memories 1...

Страница 138: ...Alerts and Error Alerts Supervisor Settings Your Mailing System has one supervisor PIN code that allows you to configure the default settings and perform other functions such as managing accounts and...

Страница 139: ...not possible while logged in as supervisor How to Log in as Supervisor To log in as Supervisor when you are already logged in as a user 1 As a user Press and select the path Supervisor The Login scree...

Страница 140: ...u must exit the supervisor Mode before you can begin to print postage How to Exit the Supervisor Mode To exit the supervisor mode 1 As supervisor Press The system will go into Sleep mode and superviso...

Страница 141: ...s a user Press and select the path User Preferences Language 2 Select the language you want to use 3 Press OK to validate This is a User Setting that will only be active as long as you are logged in a...

Страница 142: ...see How to Log in as Supervisor on page 134 Press and select the path Default User Settings Default User Pref erences Language 2 Select the default language 3 Press OK to validate This setting will no...

Страница 143: ...only be active as long as you are logged in as a User Once you log out the Default Sound Settings will be re activated Setting Default Sounds You can set the default sound state for user sessions How...

Страница 144: ...logged in As a User once you log out the Default Display Setting will be reactivated Setting Default Display Contrast To change the Default Contrast Setting of your screen follow the instructions outl...

Страница 145: ...Do not press OK if the screen contrast is completely light or dark Readjust the contrast so the screen is visible then press OK 140 Page 140 Jan 13 2017 10 32 8 Configuring your Mailing System...

Страница 146: ...envelope to enter the mail path after pressing Once this time out is reached the feed rollers will stop Start The period of time the system waits for the next envelope to the mail path after printing...

Страница 147: ...out using the keypad and press OK to display the next screen until the Summary screen is displayed Use the C key to clear old settings then enter a new value 3 Press OK to exit This is a User Setting...

Страница 148: ...ify the length of each time out using the keypad and press OK to display the next screen until the Summary screen is displayed Use the C key to clear old settings then enter a new value 3 Press OK to...

Страница 149: ...the Smart Start function 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Default user settings System settings Smart start 2 Activate or deactivate Smart Start 14...

Страница 150: ...an also warn you that the available funds remaining in your Postage Meter is getting low Low Funds Threshold This warning prevents you from running out of postage before or during a Job Run How to Set...

Страница 151: ...your Mailing System to ask for a security PIN Code for your Accounts in order to start a job run This allows you to restrict the usage of your funds See Postage Funds Management on page 75 How to Set...

Страница 152: ...e This setting defines both the Weighing Device and the Weighing Mode that are automatically activated by your system each time a User begins to set up a Job Run see Choosing a Weighing Mode on page 6...

Страница 153: ...in as the Supervisor see How to Log in as Supervisor on page 134 then Press and select the path Default User Settings System Settings Auto Weight Detection ON 2 Select Auto Weight Detection ON to act...

Страница 154: ...ing Platform as a user 1 As a user Press and select the path System Settings Zero Weigh Platform 2 Remove all items from the Weighing Platform 3 Press OK to set to zero the Weighing Platform 4 Press O...

Страница 155: ...he Weighing Platform 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path System Settings Weighing Modes Tare Weigh Platform 2 Press OK to tare the Weighing Platform S...

Страница 156: ...ing application mode or Deactivated to deactivate this mode 3 Click OK to validate your selection How to set the Shipping Application connection To set the shipping application connection 1 As supervi...

Страница 157: ...he steps below Changing the GEO code modifies the weight values the Mailing System calculates Make sure you enter the correct GEO Code to ensure your weights are accurate How to Change the GEO Code To...

Страница 158: ...Geodesic 8 Configuring your Mailing System 153 Page 153 Jan 13 2017 10 32...

Страница 159: ...Geodesic codes 154 Page 154 Jan 13 2017 10 32 8 Configuring your Mailing System...

Страница 160: ...gs that you can change as needed These settings include The Default Postage Rate The Default Permit Impression The Default Slogan When viewing lists that appear on your screen the check mark indicates...

Страница 161: ...mpression in the list 3 Press OK to validate See also To change the current Permit Impression see How to Select a Permit Impression on page 63 To manage the Permit Impression see Managing Permit Impre...

Страница 162: ...rs to Sunday 23 59 the system will print Monday s date on the envelopes after a confirmation message to the user How to Set the Automatic Date Advance Time To set the auto date advance time and days 1...

Страница 163: ...nded edges You can increase the distance by about 5 mm 13 64 or 10 mm 25 64 How to Set the Default Printing Offset To change the default printing offset 1 As supervisor see How to Log in as Supervisor...

Страница 164: ...fied by a name and a number The system displays on the home screen the name of the current Impression Memory Standard Impression Memory The table below gives the content of a Standard impression memor...

Страница 165: ...of parameters if any 7 Repeat the previous step until the system displays the name of the new impression memory in the list 8 You can modify any option by using the Edit Del function see How to Edit...

Страница 166: ...as Supervisor on page 134 Press and select the path Impression memory 2 Select an impression memory from the list of saved impression memories 3 Press OK to validate 4 Select the menu path Delete 5 P...

Страница 167: ...he LAN to the base see Connection Diagram on page 18 How to Set the Postage E Services Connection To set the Postage E Services connection 1 As supervisor see How to Log in as Supervisor on page 134 P...

Страница 168: ...n as Supervisor on page 134 Press and select the path Communication Settings LAN settings The LAN configuration menu is displayed 2 Select Auto to automatically configure the LAN recommended Otherwise...

Страница 169: ...o check the time and date make sure the connection to the Postal Server is available See How to Set the Postage E Services Connection on page 162 How to Check Adjust the System Time and Date To check...

Страница 170: ...ges as Supervisor 169 9 3 Managing Options 170 How to Display the Options 170 How to Load New Options 171 9 4 Managing Slogans 172 How to Display the List of Slogans 172 How to Modify or Delete a Slog...

Страница 171: ......

Страница 172: ...ustom Slogans To update your Mailing System s operating system see myEquipment E Services on page 121 The operations above are available through the supervisor menu Options and Updates How to Access t...

Страница 173: ...s as a User 1 As a user Press and select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press OK 3 Select Delete message to erase the message after you have read it...

Страница 174: ...d press OK 3 Select Delete to erase the message How to Delete Messages as Supervisor 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Mailbox The Mailbox screen is...

Страница 175: ...s you can add to your Mailing System please contact our Customer Service Centre or your authorized Neopost Dealer How to Display the Options To display the option list 1 As supervisor see How to Log i...

Страница 176: ...d New Options To activate an option that is ready for downloading on the E Services server 1 Check that your Mailing System is connected to a network see Connections on page 17 and that the connection...

Страница 177: ...See How to Load New Options on page 171 Displaying the List of Slogans The list of slogans displays all slogans that are installed in your Mailing System and indicates with a check mark the active sl...

Страница 178: ...lect the slogan and select Edit Del The Slogan setting menu is displayed To change the name of the slogan 1 Select Edit 2 Change the slogan name using the keypad and press OK The system updates the sl...

Страница 179: ...isplay the list of slogans see How to Display the List of Slogans on page 172 2 Select Check for updates and press OK The Mailing System connects to the E Services server and downloads available sloga...

Страница 180: ...e Rate File List displays all Postage Rate Files that are currently installed on your Mailing System Any Rate File appearing with a check mark is the active Rate File that contains the Postage Rates y...

Страница 181: ...to Download a New Rate File To download a new Rate File 1 Display the Rate File List see How to Check your Rate File Updates on page 175 above 2 Select Check for updates and press OK The Mailing Syst...

Страница 182: ...t The Permit Impressions List displays all Permit Impressions that are currently installed on your Mailing System Any Permit Impression appearing with a check mark is your Default Permit Impression Ho...

Страница 183: ...the memory device to an USB port of the system on your left hand side at the rear of the base see Connectors on page 17 3 Press OK The USB memory key content is displayed 4 Select a Permit Impression...

Страница 184: ...e Print Heads Automatically as a User 185 How to Clean the Print Heads Automatically as Supervisor 186 How to Remove the Ink Cartridge 186 How to Clean the Print Heads Manually 187 How to Change the I...

Страница 185: ......

Страница 186: ...ds manually if the automatic cleaning is not sufficient The ink cartridge contains two print heads that must be aligned if lines appear offset in the impression If you observe poor print quality strea...

Страница 187: ...the Best before date on the cartridge box The warranty on the Cartridge has expired once the best before date is reached How to Display Ink Level and Cartridge Data as a User To display the ink cartr...

Страница 188: ...evel and the Cartridge Data 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Maintenance Cartridge Ink Cartridge Information The Ink Cartridge Information screen i...

Страница 189: ...artridge change How to Align the Print Heads To align the print heads 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Maintenance Ink Cartridge Cartridge Alignmen...

Страница 190: ...ed 6 Press to exit Cleaning the Print Heads If your Meter Impressions do not look sharp and clear clean the Print head to restore your print quality How to Clean the Print Heads Automatically as a Use...

Страница 191: ...ollow the procedure below How to Remove the Ink Cartridge 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Maintenance Ink Cartridge Remove Cartridge 2 Open the to...

Страница 192: ...1 Open the top cover 2 Remove the ink cartridge see How to Change the Ink Cartridge on page 188 3 Clean the heads with a soft damp cloth 4 Put the cartridge back in place Close the top cover Changing...

Страница 193: ...replacement position Keep fingers away from the ink cartridge while it is moving to the replacement position 2 Press down on the indent on top of the ink cartridge to disengage it 3 Lift out the old...

Страница 194: ...ink cartridge The caps are removed 5 Remove the protective strips from the new ink cartridge 6 Insert the new ink cartridge and then press it forward until you hear the click 10 Maintaining your Maili...

Страница 195: ...7 Close the cover The print head alignment process will start automatically 190 Page 190 Jan 13 2017 10 32 10 Maintaining your Mailing System...

Страница 196: ...ystem is out of water the mailing process can continue but the envelopes are not sealed properly How to Fill the Moistener To add water to the moistener 1 Remove the moistener from the table 2 Fill th...

Страница 197: ...er MAKE SUREYOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING Cleaning the Brushes and Sponge Moistener To clean the brushes and sponge of the feed table moistener 1 Remove the moistener a...

Страница 198: ...sensitive devices successively covered by the envelopes during their travel along the mail path Cleaning the Mail Path Sensors To clean the mail path sensors 1 Use a damp cloth or 70 alcohol on a cot...

Страница 199: ...se from service Prepares the base for removal by saving data on USB key 3 Withdraw a Meter Remove Postage Meter from service 4 Update Registration This procedure is used if you have changed your posta...

Страница 200: ...installation process and return to the supervisor main menu Additional information After installing your Mailing System you will want to add funds to the Postage Meter so you can begin to process mai...

Страница 201: ...2 Press OK 3 Select Update registration 4 Press Continue twice to start the Update Registration Process A message Transaction completed is displayed 5 Press OK twice 6 Enter the Geocode Please refer t...

Страница 202: ...9 How to Clear Mail Jammed in the Base 199 11 2 Weighing Problems 200 11 3 Diagnostics and System Data 201 How to Access Diagnostic Data 202 How to Display Software Data 202 How to Display Hardware Da...

Страница 203: ......

Страница 204: ...Mail Specifica tions on page 207 Mailpiece is too thick Mail size is incorrect How to Clear Mail Jammed in the Base 1 Pull the release handle located underneath the base to lower the transport belts...

Страница 205: ...hing is touching or laying on the Weighing Platform See the weighing platform zeroing procedures in Weighing Settings on page 147 The Weighing Platform zero is not correct 1 Press OK to clear the erro...

Страница 206: ...agnostics As Supervisor you can gain access to all the diagnostic data listed below Comments Diagnostic No Sends a message to a server if connected to check the line Ping Server 1 Reports the status 0...

Страница 207: ...o The Software Data Postage Meter Loader OS PACK XNDF DATA DELTA language variant The Hardware system Data P N of the base and the Postage Meter The list of the events occurred in the system Base even...

Страница 208: ...s 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Maintenance System info Event list 2 Select the Base events list or the Meter events list or Server connection h...

Страница 209: ...To display the counter data 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Maintenance System info Counters 2 The system displays the counter data 204 Page 204 J...

Страница 210: ...ains the main specifications of your Mailing System 12 1 Mail Specifications 207 12 2 Recommended Operating Conditions 210 12 3 Technical Specifications 211 12 4 Operating Specifications 212 205 Page...

Страница 211: ......

Страница 212: ...cations 12 1 Envelope Dimensions Your Mailing System can handle the envelope flap sizes as illustrated below note the illustration is not to scale Dimensions in mm 207 Page 207 Jan 13 2017 10 32 12 Sp...

Страница 213: ...Dimensions in inches Envelope Weight 3 g 0 1 oz Min 907 g 2 lbs Max 208 Page 208 Jan 13 2017 10 32 12 Specifications...

Страница 214: ...EnvelopeThickness 0 2 mm 1 64 Min 10 mm 25 64 Max 12 Specifications 209 Page 209 Jan 13 2017 10 32...

Страница 215: ...erated in the following conditions Ambient temperature 10 C 40 C 50 F 104 F Temperature range 80 max without condensation Relative humidity Weighing accuracy To obtain the best weighing results use a...

Страница 216: ...188 mm x 218 mm x 99 mm 7 13 32 x 8 37 64 x 3 57 64 Feed Table 152 mm x 278 mm x 118 mm 6 x 11 x 4 41 64 Weight Base 10 6 kg 23 lb 6 oz Feed table 0 4 kg 0 88 lb Power Frequency 60 Hz Max current rat...

Страница 217: ...mm 13 Max Width 254 mm 10 Sealing max Thickness 9 6 mm 3 8 Flap max Height 76 mm 3 Min Thickness 0 2 mm 1 64 Max Thickness 10 mm 25 64 Accounts The number of accounts is set to 30 by default and can...

Страница 218: ...r 24 53 73 107 Counter 24 31 101 106 COUNTER 101 Cover 12 201 credit 79 D date 14 24 53 67 106 107 108 109 111 112 114 115 128 155 175 182 213 Date 14 106 107 117 118 Date advance 24 116 Date Advance...

Страница 219: ...5 86 87 89 133 PIN Code 27 86 platform 141 200 Platform 200 postage amount 14 24 61 Postage amount 4 24 postage rates 3 124 Postage Rates 155 167 175 Postage Value Correction 24 47 Postal Security Dev...

Страница 220: ...0 53 63 Type of impression 24 47 50 53 67 68 Type of Impression 56 W weighing mode 15 65 147 148 Weighing mode 64 Weighing Mode 14 15 23 36 65 141 147 weighing platform 143 147 200 Weighing platform 1...

Страница 221: ...A0079312 B 10 01 2020...

Страница 222: ...A0079312 B 10 01 2020...

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