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QSW-4700 Series Switches Hardware Installation and Reference Guide

Troubleshooting

TROUBLESHOOTING

6.1. Troubleshooting Flowchart

6.2. Troubleshooting

6.2.1. Fault 1: The login password is forgotten.

Symptom

Failed to log into the system.

Suggested Action

Please contact QTECH technical support.

Содержание QSW-4700 Series

Страница 1: ...HARDWARE INSTALLATION AND REFERENCE GUIDE www qtech ru QSW 4700 Series Switches Hardware Installation and Reference Guide...

Страница 2: ...X 13 1 3 1 Specifications 13 1 3 2 Appearance 15 1 3 2 1 Front Panel 15 1 3 2 2 Back Panel 16 1 3 2 3 Power Supply 16 1 3 3 Cooling 16 1 3 4 LED 17 1 4 QSW 4700 28TX POE 18 1 4 1 Specifications 18 1 4...

Страница 3: ...l 38 1 7 3 Power Supply 38 1 7 4 Cooling 38 1 7 5 LED 39 1 8 Power Supply Module 40 1 8 1 QSW M 4700 AC Module 40 1 8 1 1 Specifications 40 1 8 1 2 Features 41 1 8 1 3 LED 42 1 8 2 QSW M 4700 DC Modul...

Страница 4: ...g Grounding 53 2 2 5 3 EMC Grounding 53 2 2 6 Lightning Protection Requirements 54 2 2 7 EMI Requirements 54 2 3 Fiber Optic Cable Connection Requirements 54 2 4 Tools 54 3 INSTALLING THE SWITCH 55 3...

Страница 5: ...eplacing Lithium Battery 67 5 2 4 Replacing Fuses 67 6 TROUBLESHOOTING 68 6 1 Troubleshooting Flowchart 68 6 2 Troubleshooting 68 6 2 1 Fault 1 The login password is forgotten 68 6 2 2 Fault 2 The AC...

Страница 6: ...QSW 4700 Series Switches Hardware Installation and Reference Guide Product Overview 6 7 5 Precautions for Bundling up Cables 75 7 6 Site Selection 77 8 79 9 80 9 1 80 9 2 81 9 3 81 9 4 81...

Страница 7: ...smission without lantency The switches also support a wide variety of Ethernet interfaces with flexible media options for network construction 1 1 QSW 4700 Series Switches Model 10 100 1000 Base T Ada...

Страница 8: ...connecting the management port to the Ethernet port of a PC with an Ethernet cable USB port The USB port is the interface into which you plug your USB storage device for online upgrade or log storage...

Страница 9: ...75 V DC Rated Current Per Circuit 5 A SFP Port 10GBase R Capable 1000Base X Capable RTC Supported PoE Not Supported Power Consumption 40 W Operating Temperature 0 C to 45 C 32 F to 113 F at a height...

Страница 10: ...Regulation Compliance GB4943 2011 Dimensions W x D x H 442 mm x 420 mm x 43 6 mm 17 40 in x 16 54 in x 1 72 in Weight 4 kg 8 82 lbs 1 2 2 Appearance The front panel of the QSW 4700 28TX switch provid...

Страница 11: ...ower Supply Module Slot 2 A filler panel is required if the slot is vacant 1 2 3 Power Supply Module The QSW 4700 28TX switch supports dual power supply modules See Chapter 1 13 for details about the...

Страница 12: ...shold 2 The system is not functioning properly Power Supply Status LED PWR1 PW R2 Off The power supply module is not seated Solid Green The power supply module is seated and providing power to the swi...

Страница 13: ...is detected for this port Solid Green The port has made a successful 10 100 1000 Mbps link Blinking Green The port is sending and receiving traffic at 10 100 1000 Mbps 1 3 QSW 4700 52TX 1 3 1 Specifi...

Страница 14: ...Circuit 5 A SFP Port 10GBase R Capable 1000Base X Capable RTC Supported PoE Not supported Power Consumption 55 W Operating Temperature 0 C to 45 C 32 F to 113 F at a height below 1800 m 1 12 miles abo...

Страница 15: ...x D x H 442 mm x 420 mm x 43 6 mm 17 40 in x 16 54 in x 1 72 in Weight 4 3 kg 9 48 lbs 1 3 2 Appearance The front panel of the QSW 4700 52TX Ethernet switch provides 48 10 100 1000Base T Ethernet port...

Страница 16: ...Slot 2 A filler panel is required if the slot is vacant 1 3 2 3 Power Supply The QSW 4700 52TX switch supports dual power supply modules See Chapter 1 13 for details about the power supply modules Th...

Страница 17: ...the threshold Solid Red 1 The temperature at the air intake and exhaust vents well exceeds the threshold 2 The system is not functioning properly Power Supply Status LED PWR1 PW R2 Off The power suppl...

Страница 18: ...49F to 52F Off No link is detected for this port Solid Green The port has made a successful 1 10 Gbps link Blinking Green The port is sending and receiving traffic at 1 10 Gbps 10 100 1000Base T Ethe...

Страница 19: ...wer Supply Module QSW M 4700 POE AC AC Input Rated Voltage Range 200 V AC to 240 V AC Maximum Voltage Range 176 V AC to 264 V AC Frequency 50 Hz 60 Hz Rated Current Per Circuit 8 A QSW M 4700 POE DC D...

Страница 20: ...E port is compliant with Alternative A Power Consumption Without PoE Load 65 W With PoE Full Load 810 W Operating Temperature 0 C to 45 C 32 F to 113 F at a height below 1800 m 1 12 miles above the se...

Страница 21: ...8TX POE switch provides 24 10 100 1000Base T Ethernet ports PoE capable four 10GE SFP ports one management port one Console port and one USB port The back panel has two power supply module slots Figur...

Страница 22: ...ter 1 13 for details about the power supply modules The switch can be powered on by either one power supply module or dual power supply modules If both power supply modules are used the switch works i...

Страница 23: ...ff The power supply module is not seated Solid Green The power supply module is seated and providing power to the switch Solid Yellow The model of the power supply module is not supported or cannot be...

Страница 24: ...ink Blinking Green The port is sending and receiving traffic at 10 100 1000 Mbps PoE Status LED 1F to 24F Off PoE is disabled Solid Green PoE is enabled PoE Status LED 1F to 24F Blinking Green 3 Hz Po...

Страница 25: ...ule Slots 2 Power Supply Module QSW M 4700 POE AC AC Input Rated Voltage Range 200 V AC to 240 V AC Maximum Voltage Range 176 V AC to 264 V AC Frequency 50 Hz 60 Hz Rated Current Per Circuit 8 A Power...

Страница 26: ...d 1570 W Operating Temperature 0 C to 45 C 32 F to 113 F at a height below 1800 m 1 12 miles above the sea level At a height ranging from 1800 m 1 12 miles to 5000 m 3 11 miles above the sea level the...

Страница 27: ...and one USB port The back panel has two power supply module slots Figure 1 13 QSW 4700 52TX POE Switch Appearance 1 5 2 1 Front Panel Figure 1 14 Front Panel of QSW 4700 52TX POE 1 System Status LED 2...

Страница 28: ...ly modules If both power supply modules are used the switch works in the power redundancy mode 1 5 4 Cooling The QSW 4700 52TX POE switch adopts a left to right and front to right airflow to ensure no...

Страница 29: ...Red The redundant power supply module is not functioning properly or not connected with the AC power cord Management Port LED MGMT Off No link is detected for this port Solid Green The port has made a...

Страница 30: ...he green LED Mode indicator indicates the switching status Press the LED Mode button and the LED Mode indicator will turn yellow indicating the PoE status Press the LED Mode button again the indicator...

Страница 31: ...X Capable 100Base X Capable SFP Port 10GBase R Capable 1000Base X Capable RTC supported PoE Not supported Power Consumption 85 W Operating Temperature 0 C to 45 C 32 F to 113 F at a height below 1800...

Страница 32: ...6 54 in x 1 72 in Weight 4 2 kg 9 26 lbs 1 6 2 Appearance The front panel of the QSW 4700 28F switch provides 24 GE SFP ports four 10GE SFP ports one management port one Console port and one USB port...

Страница 33: ...if the slot is vacant 1 6 3 Power Supply The QSW 4700 28F switch supports dual power supply modules See Chapter 1 13 for details about the power supply modules The switch can be powered on by either o...

Страница 34: ...aust vents exceeds the threshold greatly 2 The system is not functioning properly Power Supply Status LED PWR1 PW R2 Off The power supply module is not seated Solid Green The power supply module is se...

Страница 35: ...ED 1F to 24F Off No link is detected for this port Solid Green The port has made a successful 100 1000 Mbps link Blinking Green The port is sending and receiving traffic at 100 1000 Mbps 1 7 QSW 4700...

Страница 36: ...P Port 10GBase R Capable 1000Base X Capable RTC Supported PoE Not Supported Power Consumption 108 W Operating Temperature 0 C to 45 C 32 F to 113 F at a height below 1800 m 1 12 miles above the sea le...

Страница 37: ...ht 4 5 kg 9 92 lbs 1 7 2 Appearance The front panel of the QSW 4700 52F switch provides 48 GE SFP ports four 10GE SFP ports one management port one Console port and one USB port The back panel has two...

Страница 38: ...slot is vacant 1 7 3 Power Supply The QSW 4700 52F switch supports dual power supply modules See Chapter 1 13 for details about the power supply modules The switch can be powered on by either one powe...

Страница 39: ...atly 4 The system is not functioning properly Power Supply Status LED PWR1 P WR2 Off The power supply module is not seated Solid Green The power supply module is seated and providing power to the swit...

Страница 40: ...52F switches support the QSW M 4700 AC power module The QSW M 4700 AC is an AC module AC HVDC input and DC output providing an output voltage of 12 V and an output power of up to 150 W Note The switc...

Страница 41: ...g Height 0 to 5000 m 3 11 miles above the sea level 1 8 1 2 Features Features Benefit Conformal Coating Moisture proof salt spray proof mold proof insulation proof and leak proof Protection Undervolta...

Страница 42: ...ote The switch can be powered on by either one power supply module or dual power supply modules If both power supply modules are used the switch works in the power redundancy mode At least one power s...

Страница 43: ...eak proof Protection Undervoltage protection output overcurrent protection output overvoltage protection and output short circuit protection I2C Communication The switch can communicate with the power...

Страница 44: ...er consumption is less than 370 W At least one power supply module is required If any slot is unoccupied install a filler panel to enable proper airflow 1 8 3 1 Specifications Item Specification Power...

Страница 45: ...cation The switch can communicate with the power supply module through I2C Power Redundancy System supports 1 1 power redundancy when the power consumption is less than 370 W Dual power supply modules...

Страница 46: ...er redundancy when the PoE power consumption is less than 370 W At least one power supply module is required If any slot is unoccupied install a filler panel to enable proper airflow 1 8 4 1 Specifica...

Страница 47: ...er redundancy when the PoE power consumption is less than 370 W Dual power supply modules are connected in parallel for current sharing Hot Swapping In the power redundancy mode the power supply modul...

Страница 48: ...witch Model QSW 4700 28TX POE QSW 4700 52TX POE Rated Input Voltage Range AC Input 100 V AC to 240 V AC 50 Hz 60 Hz HVDC Input 240 V DC Maximum Input Voltage Range AC Input 90 V AC to 264 V AC 47 Hz 6...

Страница 49: ...cation The switch can communicate with the power supply module through I2C Power Redundancy System supports 1 1 power redundancy when the power consumption is less than 740 W Dual power supply modules...

Страница 50: ...er supply is grounded whether the grounding is reliable and whether the ground is wet Find out the position of the indoor emergency power switch before installation Cut off the power switch in case of...

Страница 51: ...leakage protectors For the leakage current value of each power supply model see the power supply model specifications in Chapter 1 2 1 4 Electrostatic Discharge Safety To prevent damage from static el...

Страница 52: ...or contact of the metallic joint Such electrostatic adhesion may occur more easily when the relative humidity is low not only affecting the service life of the switch but also causing communication fa...

Страница 53: ...for preventing lightning strikes and interference Carefully check the grounding conditions at the installation site according to the grounding specifications and complete grounding properly based on...

Страница 54: ...d interference The interference source can be both a part of the interfered system and a completely electrically isolated unit Conduction interference occurs when interference is transferred from one...

Страница 55: ...E SWITCH Note Ensure that requirements in Chapter 2 are all met 3 1 Installing Procedure Prepare for installation Prepare for installation Install the rack Mount the switch into the rack Ground the sw...

Страница 56: ...Maintain a minimum clearance of 100 mm 3 94 in around the device for air circulation Keep the switch away from high power radio stations radar stations and high frequency high current devices Use EMI...

Страница 57: ...e rack rails by tightening the screws Figure 3 3 Tightening Screws 4 Insert screws into the other two cage nuts and tighten them Figure 3 4 Tightening Other Screws 3 3 2 Mounting the Switch on the Wal...

Страница 58: ...orkbench In most cases users do not have a standard 19 inch rack Therefore the most popular method is to place the switch on a clean workbench Attach the four rubber pads to the four corners on the bo...

Страница 59: ...its weight Pull the module fully out of the slot 2 Install the filler panel in the empty slot Put the removed module back into its packing materials Figure 3 8 Removing the Module Note Pull the module...

Страница 60: ...module into the slot Verify that the power supply module is in the correct orientation If you find it difficult to fully insert the module pull the module out align it to the guide rails and slide it...

Страница 61: ...the security of the person and the device the switch must be grounded properly The grounding resistance between the chassis and the ground should be less than 1ohm The maintenance personnel should ch...

Страница 62: ...not bundle fibers and twisted pairs too tightly as this may press hard the fibers and affect their useful life and transmission performance 3 7 1 Bundling Steps 1 Bind the drooping part of the fiber...

Страница 63: ...e into the network port of the PC Connect the RJ 45 end to the Console port on your AC 4 1 3 Setting Parameters Start the PC and run the terminal simulation program on your PC such as Terminal on Wind...

Страница 64: ...box enter the new connection name and click OK The Connect to dialog will appear From the Connect using drop down list select a COM port to be used Figure 4 3 4 Click OK The COM1 Properties dialog box...

Страница 65: ...properly connected The power cord retention clip secures the input power cord to the power supply The power supply voltage complies with the requirement of the switch The Ethernet cable is properly co...

Страница 66: ...ow it indicates that the power supply module is not supported You are advised to replace the power supply module If the PW1 PW2 indicator is red check whether the power cord is plugged in and supplies...

Страница 67: ...e wrong type may cause explosion or danger If the battery is damaged please replace it with the same type Exposing the battery to extremely high temperatures and or extremely low air pressure may caus...

Страница 68: ...and Reference Guide Troubleshooting 68 6 TROUBLESHOOTING 6 1 Troubleshooting Flowchart 6 2 Troubleshooting 6 2 1 Fault 1 The login password is forgotten Symptom Failed to log into the system Suggested...

Страница 69: ...consistent with that in Configuration Guide 4 If there is still no output on the serial port please contact QTECH technical support 6 2 4 Fault 4 The serial port console output is garbled Symptom The...

Страница 70: ...QSW 4700 Series Switches Hardware Installation and Reference Guide Troubleshooting 70 4 Check whether the speeds of the two sides match and whether the optical fiber type meets requirements...

Страница 71: ...four pairs of wires be connected for data transmission Figure 7 1 1000BASE T Connection 10BASE T uses Category 3 4 5 100 ohm UTP STP and 1000BASE T uses Category 5 100 ohm UTP STP for connections Bot...

Страница 72: ...ion 7 1 3 1 Installing AC Power Arrester Lightning Protection Power Strip The AC power port must be connected to an external lightning protection power strip to prevent the switch from being struck by...

Страница 73: ...indicator is green and the ALARM indicator is OFF If the ALARM indicator on the power arrester is red check whether it is caused by poor grounding connection or by the reversed connection of the Null...

Страница 74: ...rester Installation Note The Ethernet port arrester is only for the 10M 100M copper ports with an RJ 45 connector The Ethernet port arrester is not delivered with the switch Please purchase it based o...

Страница 75: ...n its diameter The bend radius of the fixed high speed cable that is often bent or plugged should be over10 times greater than its diameter 7 4 Requirements for Fiber Bend Radius The diameter of a fib...

Страница 76: ...les need to be bent please bundle them up but do not tie them where the cables will be bent Figure 7 8 Binding Cables 3 Cables not to be assembled or remaining parts of cables should be folded and pla...

Страница 77: ...39 in 80 mm to 150 mm 3 15 in to 5 91 in 10 mm to 30 mm 0 39 in to 1 18 in 150 mm to 200 mm 5 91 in to 7 87 in 30 mm 1 18 in 200 mm to 300 mm 7 87 in to 11 81 in No knot is allowed in cabling or bundl...

Страница 78: ...dard in terms of noise Make sure the air vent of the machine room is away from the sewage pipe septic tank and sewage treatment tank Keep the machine room under positive pressure to prevent corrosive...

Страница 79: ...P SPAN RSPAN AAA RADIUS L2 ACL ingress egress L3 ACL ingress egress 40 IPv6 QoS IPv6 Traffic Class Flow Label flow based one rate dual color Commited Access Rate Multicast IGMP Snooping Filtering v1 v...

Страница 80: ...2460 IPv6 Addressing Architecture RFC4291 Default Address Selection RFC3484 ICMPv6 RFC4443 SLAAC RFC4862 1GE UP link 10GE COS ToS IPP DCSP Jumbo Frame 9216 SNMP v2 SNMP v2c SNMP v3 SNMP Traps SNMP snm...

Страница 81: ...itches Hardware Installation and Reference Guide 81 qtech ru 9 2 QTECH QTECH sc qtech ru 9 3 helpdesk qtech ru 7 495 797 33 11 0 9 4 16 01 2023 https files qtech ru upload switchers QSW 4700 QSW 4700_...

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