Qsan Technology XCubeNAS XN7004R Скачать руководство пользователя | Manualshive

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11.

Support and Other Resources

11.1.

Getting Technical Support

After installing your device, locate the serial number on the sticker located on the side of the
chassis and register your product at

partner.qsan.com/

(End-User Registration). We

recommend registering your product in QSAN partner website for firmware updates,
document download, and latest news in eDM. To contact QSAN Support, please use the
following information.

1.

Via the Web:

http://www.qsan.com/en/contact_support.php

2.

Via Telephone: +886-2-7720-2118 extension 136

(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)

3.

Via Skype Chat, Skype ID: qsan.support

(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summertime: 09:30 - 01:00)

4.

Via Email:

[email protected]

Information to collect

1.

Product name, model or version, and serial number

2.

Firmware version

3.

Error messages or screenshot images

4.

Product-specific reports and logs

5.

Add-on products or components installed

6.

Third-party products or components installed

Information for Technical Support

The following system information is necessary for technical support, please refer to
following for what and where to get the information of your XCubeNAS XN7004R model.

If the technical support requests you to download the service log, please navigate to the
QSM UI



Control Panel



System



Maintenance



Import/Export



Export system

diagnosis report

, and then click the

Export

button.

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Содержание XCubeNAS XN7004R

Страница 1: ...re Owner s Manual QSAN Technology Inc www qsan com Copyright 2018 QSAN Technology Inc All rights reserved No part of this document may be reproduced or transmitted without written permission from QSAN Technology Inc ...

Страница 2: ...tice Trademarks QSAN the QSAN logo XCubeNAS and QSAN com are trademarks or registered trademarks of QSAN Technology Inc Intel Xeon Pentium Core Celeron and Intel Inside logo are trademarks of Intel Corporation in the United States and other countries Other trademarks and trade names used in this document to refer to either the entities claiming the marks and names or their products are the propert...

Страница 3: ...been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment This information contains examples of data and reports used in daily busine...

Страница 4: ...gned to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and uses in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful i...

Страница 5: ...ration 8 Do not place the XCubeNAS near any liquid 9 Do not place the XCubeNAS on any uneven surface to avoid falling off and damage 10 Do no place the XCubeNAS on the ground and do not step on the system to prevent any potential damages 11 Make sure the voltage is correct in the location where the XCubeNAS is installed Contact the distributor or the local power supply company for the information ...

Страница 6: ... equivalent type battery use and dispose of used batteries according to the instructions INFORMATION QSAN provides a limited warranty for QSAN branded hardware products System hardware and peripheral product s 3 years limited warranty from date of original purchase For more detail warranty policy please refer to QSAN official website https www qsan com en warranty php ...

Страница 7: ... Numbering 8 2 3 Disk Drive Form Factors 9 3 Install the System Hardware 10 3 1 Install the Disk Drive in the Tray 10 3 2 Upgrade Memory 16 3 3 Install the Optional Adapter Card 20 3 4 Replace System Fan 23 3 5 Replace Malfunctioning PSU 25 3 6 Install the Rail Kits 26 3 7 Connect the System to the Host 29 3 8 Start Up Your System 30 4 Discover and Install QSM 32 5 Restart Shutdown Logout QSM 36 6...

Страница 8: ...the System 46 10 Quick Maintenance 49 10 1 Replace Fan Module 50 10 2 Replace Power Supply Unit 51 11 Support and Other Resources 53 11 1 Getting Technical Support 53 11 2 Documentation Feedback 54 Appendix 55 End User License Agreement EULA 55 Expansion Enclosure List 58 ...

Страница 9: ...nge disassemble or upgrade the equipment s components by yourself Doing so may violate your warranty and expose you to electric shock Refer all servicing to authorized service personnel Please always follow the instructions in this owner s manual Related Documents There are related documents which can be downloaded from the website XCubeNAS QIG Quick Installation Guide https www qsan com en downlo...

Страница 10: ...day UTC 8 Via Skype Chat Skype ID qsan support Service hours 09 30 02 00 Monday Friday UTC 8 Summertime 09 30 01 00 Via Email support qsan com Information Tip and Caution This manual uses the following symbols to draw attention to important safety and operational information INFORMATION INFORMATION provides useful knowledge definition or terminology for reference TIP TIP provides helpful suggestio...

Страница 11: ...e which is a placeholder for actual text provided by the user or system Example copy source file target file square brackets Indicates optional values Example a b indicates that you can choose a b or nothing braces Indicates required or expected values Example a b indicates that you must choose either a or b vertical bar Indicates that you have a choice between two or more options or arguments Sla...

Страница 12: ...designed for composite SMB and enterprise applications for enterprise and SMB users Before setting up your new XN7004R please check the package contents to verify those items below Besides make sure to read the safety instructions carefully 1 1 Package Contents Main Unit 1 AC Power cord 2 RJ45 Cable 2 Screws for 3 5 drives 6 32 16 Screws for 2 5 drives M3 24 ...

Страница 13: ...exclusive design with two SSD slots Additional PCIe slot for 10 GbE Thunderbolt 3 SAS adapter card that can demand high bandwidth and capacity expansion Tool less design for chassis opening fan module replacing and installing rail kit Following tables are hardware specifications of XN7004R Model Name XN7004R Form Factor Rackmount 1U 4bay CPU Intel CoreTM i3 3 9GHz Dual Core Processor RAM 8GB DDR4 ...

Страница 14: ...z Dimension H x W x D mm 19 Rack mount 44 x 438 x 510 Agency Certifications FCC Class A CE Class A BSMI Class A VCCI Class A RCM Class A Note Model specifications are subject to change without notice Please refer to http www qsan com for the latest information 1 LFF Large Form Factor 3 5 disk drive 2 SFF Small Form Factor 2 5 disk drive ...

Страница 15: ...h XN7004R hardware component and give you the ability to be able to successfully configure and operate your XN7004R system Following is the key components of XN7004R Front and Rear Panel System Disk Drive Numbering Disk Drive Form Factors 2 1 Front and Rear Panel The figure below contains the information about buttons and indicators modules Front Panel Rear Panel ...

Страница 16: ...ering Number Location Description 1 Front Power Button LED Indicator for Power Status 2 Unique Identifier UID Button LED Indicator 3 System Access LED Indicator 4 System Status LED Indicator 5 USB 2 0 Port 6 SATA SSD Slot 7 Disk Drive Power LED Indicator 8 Disk Drive Status LED Indicator 9 Back Power Supply Unit Power Port 10 Power Supply Unit PSU Indicator and Beep Off Button 11 Unique Identifier...

Страница 17: ...antly reduce your IT infrastructure investment cost Please refer to the following website for the compatibility of HDD and SSD https www qsan com en download php Table 2 2 Supported Disk Drive Types Form Factor Number of Tray Supported Drive Type Type1 3 5 LFF Tray 4 3 5 2 5 SATA HDD 2 5 SATA SSD Type2 2 5 SFF Tray 2 2 5 SATA SSD TIP 1 2 5 SATA drives can also be installed on 3 5 LFF trays 2 If yo...

Страница 18: ... 1 1 Tools and Parts for Drive Installation A screwdriver Phillips 1 At least one 3 5 or 2 5 SATA drive please visit http www qsan com for compatible drive models CAUTION Please ensure that there is no data on the disk to prevent important data being formatted 3 1 2 LFF Disk Drive Description Table 3 1 Front Side Components of LFF SFF Disk Drive Trays Item Number Description 1 Release Button 2 Dis...

Страница 19: ...e Disk Drive LFF 1 Open the drive tray Push the release button from right to left to open the carrier handle Hold the carrier handle and pull out the disk drive tray repeat the steps above to remove other disk drive trays ...

Страница 20: ... Secure the drive from the four spots indicate below with four 6 32 screws provided in the accessory box 3 Install a 2 5 SSD into an LFF tray Place the drive in the blue area shown below of the tray Turn the tray upside down and secure the drive from the bottom of the tray with four M3 screws provided in the accessory box ...

Страница 21: ...ive bay all the way to the back until the carrier handle can be closed Push the disk drive lock from right to left to lock the drive tray TIP Make sure the tray is pushed in all the way otherwise the drive might not function properly 5 Repeat the steps above to install all prepared drives ...

Страница 22: ...the SFF tray from the system Hold down the release button and pull out the disk drive tray from the XCubeNAS 2 Install a 2 5 SSD into a SFF tray Place the SSD in the drive tray Turn the tray upside down and secure the drive from the bottom of the tray with four M3 screws provided in the accessory box ...

Страница 23: ...nstall a SFF tray into the system Insert the loaded drive tray into the empty drive bay all the way to the back until you hear a click sound Push the disk drive lock from left to right to lock the drive tray ...

Страница 24: ...nstalled with two 4GB DDR4 memory module by default If you want to install check or remove a memory module on your XCubeNAS please follow the steps as illustrated below 1 Shutdown your XCubeNAS and disconnect power adapter network cable s or any other device cable that is attached to your system to prevent any possible damages 2 Remove the rear top cover Loosen the screw on the back of the XCubeNA...

Страница 25: ...lot Push down on the memory module with firm and even pressure The retaining clips will snap into position as the module is correctly inserted 4 Put back the rear top cover you lifted in step 2 Align the pin at the side of the rear top cover with the slots on the chassis edge and push the rear top cover back in position Put back and fasten the screw on the back of the XCubeNAS ...

Страница 26: ...tal Memory Slot 1 Slot 3 Slot 2 Slot 4 4GB 4GB 8GB Default 4GB 4GB 4GB 4GB 16GB 8GB 8GB 16GB 8GB 8GB 8GB 8GB 32GB 16GB 16GB 32GB 16GB 16GB 16GB 16GB 64GB CAUTION To ensure the system stability you MUST install genuine QSAN memory modules for system memory size expansion TIP In order to achieve dual channel RAM performance it is suggested that you install memory modules with the same capacity in pa...

Страница 27: ...annel memory configuration INFORMATION 1 If you want to purchase the optional memory please contact your nearest local reseller or visit QSAN official website https qsan com location 2 See the recommended memory module from the QSAN official website https www qsan com en download php ...

Страница 28: ...bracket before installing the card on your XCubeNAS To install the adapter card please follow the steps as illustrated below 1 Shutdown your XCubeNAS and disconnect power adapter network cable s or any other device cable that is attached to your system to prevent any possible damages 2 Remove the rear top cover Loosen the screw on the back of the XCubeNAS Pull the rear top cover and put it aside C...

Страница 29: ... expansion slot s cover Align the card s connector with the expansion slot and insert the card into the slot CAUTION Make sure the connector is fully inserted Otherwise the network expansion card might not be able to function properly Put back and fasten the screw that you removed in step 3 1 to secure the newly inserted card ...

Страница 30: ...connectors Please make sure that the position is the same as the figure shown below Push to connect the cable and the connectors 5 Put back the rear top cover you lifted in step 2 Align the pin at the side of the rear top cover with the slots on the chassis edge and push the rear top cover back in position Put back and fasten the screw on the back of the XCubeNAS ...

Страница 31: ...e System Fan If a system fan failed to function please see the instructions below to open the XCubeNAS and replace the malfunctioning fan 1 Shutdown your XCubeNAS and disconnect power adapter network cable s or any other device cable that is attached to your system to prevent any possible damages 2 Remove the rear top cover Loosen the screw on the back of the XCubeNAS Pull the rear top cover and p...

Страница 32: ...the connector on the mainboard Slide the fan module into the fan holder rail Make sure both sides are aligned properly as illustrated below 5 Put back the rear top cover you lifted in step 2 Align the pin at the side of the rear top cover with the slots on the chassis edge and push the rear top cover back in position Put back and fasten the screw on the back of the XCubeNAS ...

Страница 33: ...please use both hands while installing removing or carrying them Recommended place for removing the power supply unit the system is in a well secured rack or on a stable surface 1 Unplug the power cord from the PSU to be replaced TIP A long beep sound will be heard if only one PSU is functioning You can press the Beep Off Button on the PSU to silence the beeping sound 2 Remove the PSU from XCubeNA...

Страница 34: ... purchase QSAN qualified rail kit you can skip the steps of the system installation tasks If you want to purchase QSAN qualified rail kit full extension and thin slide with tool less bracket AA612508 series please contact QSAN authorized reseller CAUTION The populated XCubeNAS system can be very heavy to avoid any potential injury or harm to installers or damage to the system we strongly recommend...

Страница 35: ...27 2 Install the inner member onto the chassis 3 Install the outer rail bracket assembly to the frame Repeat this step for the other side ...

Страница 36: ...complete the installation Pull the middle member fully extended in locked position Ensure ball bearing retainer is located at the front of the middle member Insert chassis into the middle outer member When hitting the stop pull push release tab to unlock and retract chassis into rack Pull the chassis into position and ensure the chassis ear is located on the chassis The chassis ear allows you to d...

Страница 37: ... System to the Host XN7004R has four onboard 1Gbps LAN ports for host connections You can learn more about the path configuration in cabling for XN7004R by following images a One LAN connection b Multiple LAN connections ...

Страница 38: ...he following tasks are done 1 Connect one end of each power cord to the power ports located on the back of the XCubeNAS and the other end to a power outlet 2 Connect at least one LAN cable to one of the LAN ports and the other end to your switch router or hub 3 Press the power button to turn on your XCubeNAS Your XCubeNAS is now online and detectable from a network computer ...

Страница 39: ... or be higher than the minimum requirement to ensure the system safety and reliability INFORMATION The Following are the operational conditions for XN7004R Temperature Operating temperature 0 to 40 C Shipping temperature 10 C to 50 C Operating Relative Humidity 20 to 80 non condensing Non Operating Relative Humidity 10 to 90 ...

Страница 40: ...steps below 1 Power on the XCubeNAS 2 Open a web browser on your computer connected to the same local area network as XCubeNAS and use either of the following methods on the browser a Use Web Finder find qsan com Please make sure the XCubeNAS has internet access ability before using the Web Finder b If your XCubeNAS cannot be connected to the internet please try downloading and installing XFinder ...

Страница 41: ...33 3 Click Connect on the Web Finder or double click on your XCubeNAS on the XFinder the welcome page will be launched on your web browser ...

Страница 42: ... the setup page by go through the steps above from step 1 again 6 After quick setup is finished login to the QSM as admin default account name with the password you set on former instructions INFORMATION 1 The XCubeNAS must be connected to the Internet to install QSM with Web Finder 2 Both the XCubeNAS and your PC must be on the same local network 3 If you cannot find your XCubeNAS the default IP ...

Страница 43: ...he new module You can check the status by following steps a Login to QSM as admin or a user belongs to the administrator s group b Find the memory status in Monitor app Hardware If your system cannot recognize the expanded memory or the network expansion card or failed to start up please check again and ensure the unit is properly installed ...

Страница 44: ...hutdown Logout QSM If you want to restart shutdown or log out QSM please follow the steps below 1 To restart or shutdown QSM please click on the QSAN logo on the top left corner then choose the option which you would like to proceed Click Yes button on the confirm window ...

Страница 45: ...37 2 To log out QSM please click User Profile on the top right corner then choose Logout Click Yes button on the confirm window ...

Страница 46: ... set to DHCP All data service ports set to default setting All data service enable and set to default port VLAN will be terminated Vswitch will be deleted Port trunking will be disabling After configs are deleted restart the XCubeNAS Log out QSAN Cloud DNS settings DDNS and UPNP settings 2 Reset all settings Press and hold the reset button on the rear panel for 10 seconds you will hear a short bee...

Страница 47: ...or all the setting through QSM 1 Please click Control Panel System Maintenance System Recovery Choose the option which you would like to proceed a Reset network settings The administrator password and all the network settings will be reset b Reset all settings to factory default The operating system including reset the administrator password and all the network settings will be reinstalled c Reini...

Страница 48: ...40 Copyright 2018 QSAN Technology Inc All Rights Reserved 2 Click the Reset Device button to proceed ...

Страница 49: ...icators LEDs Number Description Definition 1 Enclosure Power Button LED Power Button Press the button one time to turn ON or OFF the system power Keep pressing for 4 seconds to force turn OFF the system power Power LED White power is ON at least one power supply unit is supplying power to the system White flashes every 0 5 sec the system is at the stage of starting up or shutting down or the NAS i...

Страница 50: ... disk drive 5 One of the pool is in degraded read only mode 6 Hardware self test error e g PSU failed abnormal voltage the temperature is at critical high low any cooling fan module failed or removed any pool failed Amber flashes every 0 5 sec firmware is upgrading or RAID rebuilding is in a process Off the system is healthy 5 SATA Solid State Drive SSD System LED Blue The SSD is attached Blue fla...

Страница 51: ...ernet Light flashes when data is being accessed Speed Light OFF Speed less than 10Mbps Light ON Connected to the internet 9 Unit Identification UID LED rear panel Blue the system has been identified Off the system has not been identified 10 PSU LED OFF No AC power to power supplies AC present only 5VSB on PS off Green PSU is on and OK Amber Power supply failure for main output ...

Страница 52: ...em pool is going to be full 95 3 The system fan is out of function 4 A bad sector is detected on the hard disk drive or hard disk failed 5 One of the pool is in degraded mode 6 Hardware self test error e g PSU failed abnormal voltage the temperature is at critical high low any cooling fan module failed or removed any pool failed 7 Remove hard disk or solid state drive Note If one event has trigger...

Страница 53: ...e refer to the table below for a maximum number of expansion enclosures and disk drives prior to performing system deployment Table 9 1 XCubeNAS System and Expansion Enclosure Configuration Rules NAS Model Expansion Enclosures Max No of Expansion Units Max No of Disk Drives Max Raw Capacity HDD 14 TB SATA SSD 2 TB XN7004R with SAS 12G Adapter Card XD5312 2U 12Bay 8 4 2 12 X 8 102 1 404 TB XD5316 3...

Страница 54: ...rage space 1 Please follow the steps in chapter 3 3 to install the SAS adapter card Chapter 3 3 Install the Optional Adapter Card 2 Connect your XCubeNAS to one or more expansion unit s via the SAS adapter card and SAS cable s The following images illustrate some examples of expansion types for your system a Single Path Expansion ...

Страница 55: ...47 b Dual Path Expansion 3 After connected to the expansion units you can check the deployment topology on QSM Control Panel Storage app Overview Enclosure Map ...

Страница 56: ...48 Copyright 2018 QSAN Technology Inc All Rights Reserved 4 The status of each expansion unit will be shown on QSM Monitor app Hardware ...

Страница 57: ... that all maintenance is carried out by a certified technician Do not attempt to carry out any maintenance outside of those outlined in the following section of this guide System damage due to incorrect maintenance or FRU replacement can affect your product warranty If you are unsure of the problem related to your XCubeNAS system we strongly recommend you to contact or get help from QSAN support t...

Страница 58: ...ow Error if failed You can also check the status by clicking Dashboard on the top right corner on the desktop The System Status will also display Error and its message Fan No is not functioning If you see the error message shown above which means your fan module needed to be replaced immediately To replace the malfunction fan module please refer to chapter 3 4 Replace System Fan After the new fan ...

Страница 59: ...fan failed to function you can check the PSU status in two ways 1 On PSU the PSU LED will turn to color amber 2 In QSM Please go to Monitor app Hardware The PSU status will show Error if failed You can also check the status by clicking Dashboard on the top right corner on the desktop The System Status will also display Error and its message PSU No is not functioning ...

Страница 60: ... which means your PSU has encountered an issue and need to be replaced immediately To replace the malfunction PSU please refer to chapter 3 5 Replace Malfunctioning PSU After the new PSU is successfully installed the PSU status LED will be green and you can see the PSU status displaying Good on QSM ...

Страница 61: ...at Skype ID qsan support Service hours 09 30 02 00 Monday Friday UTC 8 Summertime 09 30 01 00 4 Via Email support qsan com Information to collect 1 Product name model or version and serial number 2 Firmware version 3 Error messages or screenshot images 4 Product specific reports and logs 5 Add on products or components installed 6 Third party products or components installed Information for Techni...

Страница 62: ...roviding documentation that meets and exceeds your expectations To help us improve the documentation email any errors suggestions or comments to docsfeedback qsan com When submitting your feedback including the document title part number revision and publication date located on the front cover of the document ...

Страница 63: ...ELLER S APPLICABLE RETURN POLICY General QSAN Technology Inc QSAN is willing to grant you User a license of software firmware and or other product sold manufactured or offered by QSAN the Product pursuant to this EULA License Grant QSAN grants to User a personal non exclusive non transferable non distributable non assignable non sub licensable license to install and use the Product pursuant to the...

Страница 64: ...ING BUT NOT LIMITED TO ANY MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE WORKMANLIKE EFFORT TITLE AND NON INFRINGEMENT ALL PRODUCTS ARE PROVIDE AS IS WITHOUT WARRANTY OF ANY KIND QSAN MAKES NO WARRANTY THAT THE PRODUCT WILL BE FREE OF BUGS ERRORS VIRUSES OR OTHER DEFECTS IN NO EVENT WILL QSAN BE LIABLE FOR THE COST OF COVER OR FOR ANY DIRECT INDIRECT SPECIAL PUNITIVE INCIDENTAL CONSEQUENTIAL OR...

Страница 65: ...the software or firmware anytime QSAN may assign its rights and obligations under this EULA to any third party without condition This EULA will be binding upon and will inure to User s successors and permitted assigns This EULA shall be governed by and constructed according to the laws of R O C Any disputes arising from or in connection with this EULA User agree to submit to the jurisdiction of Ta...

Страница 66: ...ures LFF 2U12 LFF 3U16 LFF 4U24 SFF 2U26 No of Hard Drives 12 16 24 26 Hard Drive Interfaces 12Gb s 6Gb s 3 5 2 5 SAS NL SAS HDD 2 5 SAS SSD 3 5 SATA HDD 2 5 SATA SSD 2 5 SAS NL SAS HDD 2 5 SAS SATA SSD Dimension H x W x D mm 88 x 438 x 515 130 4 x 438 x 515 170 3 x 438 x 515 88 x 438 x 491 Power Supply 80 PLUS Platinum two redundant 770W 1 1 AC Input 100 127V 10A 50 60Hz 200 240V 5A 50 60Hz DC Ou...

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