20
Troubleshooting
Problem
Solutions
Cannot boot
-
Check the power status LED, if the LED is off
Ensure that the power adaptor is plugged-in to a
suitable power socket, and make sure the power socket
is working.
Ensure that the DC connector is fully inserted into the
DC jack on the back of the device
-
If there’s still no power, contact the dealer for technical
support
No display
-
Ensure that the device is booted up
-
Toggle the LCD on/off button
No network
-
Check Wi-Fi setting, verify the setting with other mobile
devices
-
Or use Ethernet instead
No audio
-
Check audio volume level
System freeze
-
Force shutdown the device and power on the device again.
