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Recovering Unintentionally Removed Healthy Drives

The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from

unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, or RAID 6

volume to degraded mode, or an inactive RAID 0 and JBOD configuration to normal.

Disk Volume

RAID Recovery Support

Maximum Number of Removed Drives

Single

N/A

JBOD

Yes

RAID 0

Yes

RAID 1

Yes

RAID 5

Yes

RAID 6

Yes

RAID 10

N/A

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

https://docs.qnap.com

Service Portal

https://service.qnap.com

Downloads

https://download.qnap.com

Community Forum

https://forum.qnap.com

TS-431KX/TS-431X3 User Guide

Troubleshooting

Содержание TS-431KX

Страница 1: ...TS 431KX TS 431KX TS 431X3 User Guide Document Version 2 22 05 2020 ...

Страница 2: ...lation 13 Replacing Memory Modules 20 Connecting USB Expansion Units 30 QTS Installation 32 Installing QTS Using Qfinder Pro 32 Installing QTS Using the Cloud Key 33 4 Basic Operations Power Button 36 Reset Button 36 LEDs 37 USB One Touch Copy Button 39 Audio Alert 39 5 Troubleshooting Hot swapping Failed Drives 40 Forcing Qfinder Pro or myQNAPcloud to Locate the NAS 40 Recovering Unintentionally ...

Страница 3: ...Limited Warranty 43 Disclaimer 43 GNU Public License 43 CE Notice 51 FCC Notice 51 VCCI Notice 52 BSMI Notice 52 SJ T 11364 2006 52 2 ...

Страница 4: ...mes that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnin...

Страница 5: ... TS 431X3 supports 4 drive bays and SATA 6 Gbps for speedy data transfer The NAS also offers three types of Gigabit Ethernet ports including 10 Gigabit Ethernet SFP 2 5 Gigabit Ethernet RJ45 and Gigabit Ethernet RJ45 for quick data transfer Hardware Specifications Warning If your QNAP product has hardware defects return the product to QNAP or a QNAP authorized service center for maintenance or rep...

Страница 6: ... 4 x 3 5 inch SATA 6 Gbps Note The SATA 6 Gbps drive bays are backward compatible with SATA 3 Gbps drives Drive compatibility 3 5 inch bays 3 5 inch SATA hard disk drives 2 5 inch SATA hard disk drives 2 5 inch SATA solid state drives SSD cache acceleration support 3 5 inch drive bays 1 to 4 Hot swapping Supported Network 10 Gigabit Ethernet ports 1 x 10 GbE SFP 2 5 Gigabit Ethernet port None 1 x ...

Страница 7: ... Sound level 19 5 dB A Note The sound level was tested at a bystander position which is within one meter of the NAS The test NAS operated at low speed with the maximum number of drives installed Fans System fan 1 x 120mm 12V DC smart fan Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Security slot Kensingt...

Страница 8: ...431KX No Component No Component 1 Reset button 6 USB 3 2 Gen 1 5Gbps Type A ports 2 10 Gigabit Ethernet activity LED 7 Power input 3 10 Gigabit Ethernet port SFP 8 Kensington security slot 4 10 Gigabit Ethernet link LED 9 Gigabit Ethernet ports RJ45 Note Only these ports support Wake on LAN configurations 5 Gigabit Ethernet activity LEDs 10 Gigabit Ethernet speed LEDs TS 431KX TS 431X3 User Guide ...

Страница 9: ...Gigabit Ethernet activity LED 4 10 Gigabit Ethernet link LED 11 Gigabit Ethernet speed LED 5 2 5 Gigabit Ethernet port RJ45 12 2 5 Gigabit Ethernet activity LED 6 Gigabit Ethernet port RJ45 Note Only this port supports Wake on LAN configuration 13 2 5 Gigabit Ethernet speed LED 7 USB 3 2 Gen 1 5Gbps Type A ports TS 431KX TS 431X3 User Guide Product Overview 8 ...

Страница 10: ...System Board No Component No Component 1 Memory slot Drive Numbering Package Contents Item Quantity TS 431KX or TS 431X3 1 AC power adapter 1 TS 431KX TS 431X3 User Guide Product Overview 9 ...

Страница 11: ... system components have cooled before touching them Observe electrostatic discharge ESD procedures to avoid potential injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Devices with redundant power supply may have one or more power supply unit PSU cords To avoid serious injuries a tr...

Страница 12: ...rewdriver Flat head screwdriver Anti static wrist strap Setting Up the NAS Important Read all safety requirements and information in Safety Information carefully before setting up the NAS or installing NAS components 1 Place your NAS device in an environment that meets the requirements 2 Install the drives For details see the following topics Installing 3 5 inch Hard Drives on 3 5 inch Trays Insta...

Страница 13: ...For details see Front Panel 7 Install QTS For details see QTS Installation TS 431KX TS 431X3 User Guide Product Overview 12 ...

Страница 14: ...hard drives and 2 5 inch solid state drives Installing 3 5 inch Drives on a 3 5 inch Tray Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving component...

Страница 15: ...re the drive tray keys are stored in a safe place b Pull the handle to release the tray c Pull the tray out 3 Install a drive on the tray a Remove the fastening panels from the sides of the drive tray TS 431KX TS 431X3 User Guide Installation and Configuration 14 ...

Страница 16: ... the holes on the sides of the drive are aligned with the holes on the sides of the tray c Attach the fastening panels d Optional Attach the screws to further secure the drive TS 431KX TS 431X3 User Guide Installation and Configuration 15 ...

Страница 17: ...4 Load the tray into the bay a Insert the tray into the bay b Push the handle c Lock the tray TS 431KX TS 431X3 User Guide Installation and Configuration 16 ...

Страница 18: ...ic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove the drive tray a Optional Unlock the tray TS 431KX TS 431X3 User Guide Installation and Configuration 17 ...

Страница 19: ...re the drive tray keys are stored in a safe place b Pull the handle to release the tray c Pull the tray out 3 Install a drive on the tray a Remove the fastening panels from the sides of the drive tray TS 431KX TS 431X3 User Guide Installation and Configuration 18 ...

Страница 20: ...holes on the sides of the drive are aligned with the holes on the sides of the tray c Attach the screws 4 Load the tray into the bay a Insert the tray into the bay b Push the handle TS 431KX TS 431X3 User Guide Installation and Configuration 19 ...

Страница 21: ...AP memory modules to maintain system performance and stability You can purchase QNAP memory modules from authorized resellers Warning Observe electrostatic discharge ESD procedures to avoid damage to components TS 431KX TS 431X3 User Guide Installation and Configuration 20 ...

Страница 22: ...sconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the drive trays a Optional Unlock the drive tray Note The preinstalled drive trays come unlocked Ensure the drive tray keys are stored in a safe place b Remove each drive tray by simultaneously pressing the latch and pulling the tray TS 431KX TS 431X3 User Guide Installation and Configurati...

Страница 23: ...ginal bays 5 Remove the case cover a Loosen the screws Note The case cover screws are longer than other removed screws b Place the NAS on its left side c Slide the case cover to the right so that the triangle aligns with the unlock icon TS 431KX TS 431X3 User Guide Installation and Configuration 22 ...

Страница 24: ...etaches from the chassis 6 Remove the top and bottom screws on the back of the NAS 7 Place the NAS on its left side 8 Remove the 6 screws that connect the drive tray chassis to the NAS TS 431KX TS 431X3 User Guide Installation and Configuration 23 ...

Страница 25: ...9 Carefully remove the drive tray chassis TS 431KX TS 431X3 User Guide Installation and Configuration 24 ...

Страница 26: ...e module has tilted upward and is completely released from the slot Warning Attempting to remove a module that is not completely released may damage the module and the motherboard c Hold the module by the edges d Carefully slide the module out of the slot TS 431KX TS 431X3 User Guide Installation and Configuration 25 ...

Страница 27: ... new module a Align the notch with the ridge in the slot b Insert the module into the slot c Verify that the metal connectors are completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place TS 431KX TS 431X3 User Guide Installation and Configuration 26 ...

Страница 28: ...connector on the drive tray chassis to the SATA socket on the motherboard b Carefully insert the SATA connector into the SATA socket 13 Attach the 6 screws that connect the drive tray chassis to the NAS TS 431KX TS 431X3 User Guide Installation and Configuration 27 ...

Страница 29: ...e the NAS on its left side b Align the triangle icon on the case cover with the unlock icon on the chassis c Slide the case cover onto the chassis d Slide the case cover to the left so that the triangle aligns with the lock icon TS 431KX TS 431X3 User Guide Installation and Configuration 28 ...

Страница 30: ...he screws to the back side of the case 16 Return drive trays into their original bays a Slide the drive tray into the drive bay b Push in the handle TS 431KX TS 431X3 User Guide Installation and Configuration 29 ...

Страница 31: ...431X3 supports USB expansion units For details please see table below You can purchase storage expansion accessories from QNAP or an authorized reseller For details go to https shop qnap com For the list of compatible expansion units and the maximum number of applicable expansion units go to http www qnap com go compatibility expansion Note The USB 3 2 Gen 2 Type C to Type C cables and RAIL B02 ar...

Страница 32: ... Gen 2 Type C to Type C cable RAIL B02 TL D800C Uses a USB 3 2 Gen 2 Type C interface Supports SATA drives USB 3 2 Gen 2 Type A to Type C cable USB 3 2 Gen 2 Type C to Type C cable TL R1200C RP Uses a USB 3 2 Gen 2 Type C interface Supports SATA drives USB 3 2 Gen 2 Type A to Type C cable USB 3 2 Gen 2 Type C to Type C cable RAIL B02 1 Connect the expansion unit to the NAS a Connect the USB cable ...

Страница 33: ...ss your NAS Complete the steps in the Smart Installation Guide wizard Complete the steps in the Smart Installation Guide wizard myQNAPcloud account Cloud Key Installing QTS Using Qfinder Pro Warning Installing QTS deletes all data on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to your local area network 3 Run Qfinder Pro on a computer that is connected to th...

Страница 34: ...ext 13 Select the types of devices that you will use to access shared folders on the NAS 14 Click Next 15 Review the settings 16 Click Apply A confirmation message appears Warning Clicking Confirm deletes all data on the drive before installing QTS 17 Click Confirm QTS is installed Installing QTS Using the Cloud Key Warning Installing QTS deletes all data on the drives Back up your data before pro...

Страница 35: ...available version and then the NAS restarts after the download is complete If a newer version is not available the wizard automatically displays the Smart Installation Guide To install the out of the box version click Skip 9 Click Start Smart Installation Guide 10 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to ...

Страница 36: ...gs 19 Click Apply A confirmation message appears Warning Clicking Confirm deletes all data on the drive before installing QTS 20 Click Confirm QTS is installed TS 431KX TS 431X3 User Guide Installation and Configuration 35 ...

Страница 37: ...e if the MAC address of adapter 1 is 11 22 33 44 55 66 then the admin password will be 112233445566 Tip You can find the MAC address of adapter 1 using Qfinder Pro A label attached to the device also lists the address as MAC1 TCP IP configuration Obtain IP address settings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset ...

Страница 38: ...mware is being updated Important When updating the firmware do not remove the power cable or USB cable and do not force exit the application Red The drive is invalid The disk volume has reached its full capacity The disk volume is about to reach its full capacity The system fan is not functioning An error occured when accessing read write the data A bad sector is detected on the hard drive The NAS...

Страница 39: ...s Orange The network connection is operating at 100 Mbps Off The network connection is operating at 10 Mbps There is no network connection 1 Gigabit Ethernet activity Green A network connection has been established Flashes Green The NAS is being accessed from the network Off There is no network connection Drive Flashes red The drive is being accessed and a read write eror occurs during the process...

Страница 40: ...ed the Reset button The operating system was updated 3 The user tried to copy the NAS data to the external storage device from the front USB port but the data cannot be copied Long beep 1 5 seconds 3 every 5 minutes The system fan is not functioning 2 The disk volume is about to reach its full capacity The disk volume has reached its full capacity The drives are in degraded mode The user started t...

Страница 41: ...it for 20 seconds or until the NAS beeps twice 7 Remove the failed drive from the drive tray 8 Insert the new drive into the drive tray 9 Install the new drive The NAS beeps twice 10 Go to Main Menu Storage Snapshots Storage Space 11 Locate the volume that contains the new drive and then verify that the status is Rebuilding Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQ...

Страница 42: ...inactive RAID 0 and JBOD configuration to normal Disk Volume RAID Recovery Support Maximum Number of Removed Drives Single No N A JBOD Yes 1 RAID 0 Yes 1 RAID 1 Yes 1 RAID 5 Yes 2 RAID 6 Yes 3 RAID 10 No N A Support and Other Resources QNAP provides the following resources Resource URL Documentation https docs qnap com Service Portal https service qnap com Downloads https download qnap com Communi...

Страница 43: ...port forwarding settings myQNAPcloud Provides various remote access services such as DDNS and myQNAPcloud Link myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QTS QNAP NAS operating system TS 431KX TS 431X3 User Guide Glossary 42 ...

Страница 44: ...P makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any indivi...

Страница 45: ... version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on general...

Страница 46: ...work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This License ex...

Страница 47: ... combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of the ag...

Страница 48: ... as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the ability ...

Страница 49: ...red work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless and ...

Страница 50: ... an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Source to ...

Страница 51: ...ished by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed on a...

Страница 52: ...d and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by on...

Страница 53: ...变的年限本产品可能包含有较短的环境友好使用期限的可替换元件像是电池或灯管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 TS 431KX TS 431X3 User Guide Notices 52 ...

Страница 54: ...部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS 431KX TS 431X3 User Guide Notices 53 ...

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