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QNAP TS-328, Руководство пользователя

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5. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS

If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.

1.

Power off the NAS.

2.

Remove all drives.

3.

Power on the NAS.

4.

Locate the NAS using Qfinder Pro or myQNAPcloud.

5.

Reinsert the drives.

6.

Continue with the QTS installation.

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

http://docs.qnap.com

Helpdesk

http://helpdesk.qnap.com

Downloads

http://download.qnap.com

Community Forum

http://forum.qnap.com

TS-328 User Guide

Troubleshooting   

27

Содержание TS-328

Страница 1: ...TS 328 TS 328 User Guide Document Version 1 23 03 2018 ...

Страница 2: ...ng the 2 5 inch Hard Drive or Solid State Drive Tray Base 17 Attaching the 2 5 inch Hard Drive or Solid State Drive Tray Base 18 QTS Installation 19 Installing QTS Using Qfinder Pro 20 Installing QTS Using the Cloud Key 21 4 Basic Operations Power Button 24 Reset Button 24 USB One Touch Copy Button 24 LEDs 25 Beep Alarm 26 5 Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS 27 S...

Страница 3: ...CE Notice 37 SJ T 11364 2006 38 2 ...

Страница 4: ... that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing a task or configuring settings Warnings...

Страница 5: ...aused by unauthorized modifications and installation of unsupported third party applications Component TS 328 SKU Ordering P N TS 328 Processor CPU Realtek RTD 1296 quad core ARM Cortex A53 1 4 GHz Architecture 64 bit Memory Maximum memory System 2 GB DDR4 Note A small portion of the system memory is reserved for transcoding Flash 4 GB eMMC Storage Drive bays 3 x SATA 6 Gbps Drive compatibility 3 ...

Страница 6: ...vel 16 5 dBA Note The sound levels were tested at a bystander position which is within one meter from the NAS The test NAS operated at low speed with the maximum number of drives installed Operating temperature 0 to 40 C 32 to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Security slot Kensington security slot Important Model specifications are s...

Страница 7: ...on Guide QIG 1 Components Front Panel No Component No Component 1 Status LED 6 Drive 3 LED 2 LAN LED 7 Power button 3 USB LED 8 USB One Touch Copy button 4 Drive 1 LED 9 USB 3 0 One Touch Copy port 5 Drive 2 LED TS 328 User Guide Product Overview 6 ...

Страница 8: ...3 0 port 2 Maintenance port 8 Power input 3 3 5 mm speaker port 9 Built in speaker 4 Gigabit Ethernet RJ45 port 1 10 Kensington security slot 5 Gigabit Ethernet RJ45 port 2 11 Smart fan 6 USB 2 0 port Front Drive Numbering TS 328 User Guide Product Overview 7 ...

Страница 9: ...ware and peripherals Storage drives Network cable Tools Flat head screwdriver Anti static wrist strap Setting Up the NAS 1 Place your NAS device in an environment that meets the requirements 2 Install the drives For details see the following topics Installing 3 5 inch Hard Drives Installing 2 5 inch Hard Drives or Solid State Drives 3 Connect the power cord and all applicable cables 4 Power on the...

Страница 10: ...ering You can disassemble this tray so it can be used for a 3 5 inch hard drive For details see Removing the 2 5 inch Hard Drive or Solid State Drive Tray Base Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the cover a Lay the NAS on its left side b Remove the screws from the back of...

Страница 11: ...e tray caddy clips and then pull the caddy out of the drive bay 4 Install the drive on the caddy a Gently pull the sides of the caddy to remove the drive tray caddy rod TS 328 User Guide Installation and Configuration 10 ...

Страница 12: ...b Align the holes of the drive and the caddy and then insert the caddy pins 5 Slide the caddy into the bay until the clips lock in place TS 328 User Guide Installation and Configuration 11 ...

Страница 13: ...Attach the cover a Align the front cover with the grooves on the chassis b Push the cover forward to lock it c Attach the screws to the back of the NAS TS 328 User Guide Installation and Configuration 12 ...

Страница 14: ... trays using the available drive tray caddies and additional drive tray bases For details see Attaching the 2 5 inch Hard Drive or Solid State Drive Tray Base You can purchase drive tray bases from QNAP or an authorized reseller For details go to https shop qnap com Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components...

Страница 15: ...c Slide the cover backwards to unlock it d Lift the cover off the NAS 3 Squeeze the drive tray clips and then pull the tray out of the drive bay TS 328 User Guide Installation and Configuration 14 ...

Страница 16: ...4 Install the drive on the tray 5 Slide the tray into the bay until the clips lock in place TS 328 User Guide Installation and Configuration 15 ...

Страница 17: ...Attach the cover a Align the front cover with the grooves on the chassis b Push the cover forward to lock it c Attach the screws to the back of the NAS TS 328 User Guide Installation and Configuration 16 ...

Страница 18: ...inch Hard Drive or Solid State Drive Tray Base 1 Gently pull the sides of the drive tray caddy to remove the pins from the drive tray base 2 Insert the rear right pin of the caddy Tip You can find extra caddy pins in the NAS package TS 328 User Guide Installation and Configuration 17 ...

Страница 19: ...5 inch hard drives or solid state drives You can purchase additional drive tray bases from QNAP or an authorized reseller For details go to https shop qnap com 1 Gently pull the sides of the drive tray caddy to release the drive tray caddy rod 2 Remove the rear right pin from the caddy TS 328 User Guide Installation and Configuration 18 ...

Страница 20: ...ive tray base and the caddy and then insert the caddy pins QTS Installation The TS 328 uses the QNAP QTS operating system You can install QTS using any of the following methods TS 328 User Guide Installation and Configuration 19 ...

Страница 21: ...unt CloudKey Installing QTS Using Qfinder Pro Warning Installing QTS deletes all data on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to your local area network 3 Run Qfinder Pro on a computer that is connected to the same local area network Note To download Qfinder Pro go to https www qnap com utilities 4 Locate the NAS in the list and then double click the ...

Страница 22: ...ers on the NAS 14 Click Next 15 Configure the disk settings a Select a volume type b Select the disks that you want to use to create a RAID group c Optional Select a RAID type Note The Smart Installation Guide automatically selects the optimal RAID type based on the number of the selected disks d Optional Select Encrypted Disk Volume and Bad Block Scan 16 Click Next 17 Review the settings 18 Click...

Страница 23: ...emotely access the NAS without having to configure port forwarding on your router You can remotely access the NAS by logging into QTS or by using mobile apps You can also enable CloudLink by installing the CloudLink app on the NAS 8 Click Next 9 Perform any of the following actions To check for the latest available version click Start The wizard downloads the latest available version and then the ...

Страница 24: ...e disk settings a Select a volume type b Select the disks that you want to use to create a RAID group c Optional Select a RAID type Note The Smart Installation Guide automatically selects the optimal RAID type based on the number of the selected disks d Optional Select Encrypted Disk Volume and Bad Block Scan 20 Click Next 21 Review the settings 22 Click Apply A confirmation message appears Warnin...

Страница 25: ...ings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 15 seconds The default factory settings are restored To retrieve old data ...

Страница 26: ...e disk volume has reached its full capacity The disk volume is about to reach its full capacity The system fan is not functioning An error occured when accessing read write the data A bad sector is detected on the hard drive The NAS is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read Hardware self test error Flashes red every 0 5 seconds The NA...

Страница 27: ...copying data to or from the USB device connected to the front USB port Beep Alarm Duration Frequency Description Short beep 0 5 seconds 1 The NAS is starting up The NAS is shutting down software shutdown The user pressed the Reset button The operating system was updated 3 The user tried to copy the NAS data to the external storage device from the front USB port but the data cannot be copied Long b...

Страница 28: ...may be faulty 1 Power off the NAS 2 Remove all drives 3 Power on the NAS 4 Locate the NAS using Qfinder Pro or myQNAPcloud 5 Reinsert the drives 6 Continue with the QTS installation Support and Other Resources QNAP provides the following resources Resource URL Documentation http docs qnap com Helpdesk http helpdesk qnap com Downloads http download qnap com Community Forum http forum qnap com TS 32...

Страница 29: ... complex port forwarding settings myQNAPcloud Provides various remote access services such as DDNS and CloudLink myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QTS QNAP NAS operating system TS 328 User Guide Glossary 28 ...

Страница 30: ...on QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any ...

Страница 31: ...d this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on g...

Страница 32: ... the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licen...

Страница 33: ...re not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of ...

Страница 34: ...occurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the ab...

Страница 35: ... covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless...

Страница 36: ...e such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Sour...

Страница 37: ...r published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are impose...

Страница 38: ...se harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or reloca...

Страница 39: ...灯管 这些元件将会单独标示出来 部件名称 有毒有害物质或元素 铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS 328 User Guide Notices 38 ...

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