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Troubleshooting
Main unit
QGenie does not turn on.
QGenie’s battery may be running out. Please charge it using a PC or USB AC adaptor.
The battery life is shorter than expected.
The usage time will vary depending on different circumstances..
The battery discharges very quickly, even when QGenie is off.

If QGenie has not been used in a long time, please recharge the battery sufficiently for
optimum use.

If the battery life is noticeably short, even with a full charge, it may have reached the end
of its life.

If QGenie is left unused for over a year, the battery may have deteriorated.

Due to the nature of lithium-ion batteries, it may discharge quickly if the air temperature
is below 5 °C (41 °F).
The battery does not charge from a computer.
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If a USB hub or extension cable is used, QGenie may not charge correctly.

QGenie cannot be charged when the PC is turned off or in sleep mode.

Try disconnecting and reconnecting QGenie or using another USB port.
 Make sure that computer meets QGenie’s requirements.
The battery indicator icon does not appear as charging.

Ensure that the USB cable is correctly connected.

For optimum performance of the rechargeable lithium-ion battery, it is recommended to
charge between 10 °C to 35 °C (50 °F - 95 °F).

Maybe using an incompatible USB AC adaptor. Please try with another adaptor.

If charging from a completely discharged battery, it may take a while until the OLED
indicator appears.
It takes a long time to charge the battery.

The charging time will vary depending on different circumstances.
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If QGenie is charged with power turned on and with other USB devices attached, the
time to fully charge the other devices may change.