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6.5 Troubleshooting
The appliance does not start working or stops during operation.
Try to find a solution to the problem. If this is not possible, contact customer service.
Problem
Cause
Solution
Washing machine does
not start
Door is not closed
properly
Restart after the door is
closed Check if clothes
are stuck
Door cannot be opened
Safety protection is
working
Disconnect the power,
then restart
Water leakage
Connection of inlet pipe
or outlet hose is not tight
Check and fasten water
pipes Clean outlet hose
Detergent residue in the
detergent dispenser
Detergent is damp or
clumped together
Clean the detergent
dispenser
Display does not light up
CPU or harness is
disconnected
Check for power failure
and properly connected
plug
Abnormal noise
Check if the fixing bolts
have been removed
Check for level floor
Error Display
Cause
Solution
Door is not closed
properly
Restart after the door is
closed Check if clothes
is stuck
Water inlet problem
while washing
Check if water pressure
is too low
Straighten the water
pipes
Check if inlet filter is
blocked
Draining takes too long
Check if drain hose is
blocked
Water overflow
Restart washing
machine
Others
Call customer service if
the problem cannot be
solved
Note!
After checking, switch the washing machine on again. If the problem persists, contact
customer service.