Q: I have established connection with my smartphone, but I
am not hearing any sound?
A: Please make sure that you turn up the volume of both
devices. Some smartphone requires you to setup the
Bluetooth headset as an audio output device before sound
is transmitted. Please see the instruction of your smartphone
of details. If you areusing a music player or other Bluetooth
device, please make it supports A2DP stereo music profile.
Q: Why the connection is not stable and cuts out intermittently?
A: Please make sure there are no objects between the
headset and your Bluetooth device; please make sure there
is no radio or WIFI interference nearby.
Q: Can I use the headset while it is charging?
A: No, you cannot use the headset while it is charging.
Q: The headset is not responding no matter what I do.
A: Please try to reset the headset. (see the “Reset”section)
Q: The sound is not very clear/the caller cannot hear my voice
clearly.
A: Please adjust the volume on your phone and headset.
Make sure there is no source of interference nearby.
Stay close to your smartphone.
FAQ/Trouble Shooting
Tips
1.Before using the headset, please read the manual carefully
and keep it for future references.
2.The headset need to be fully charged prior to first-time use.
3.If the headset is left unused for over two weeks, please
recharge it periodically.
4.Use only chargers made by qualified manufacturer.
5.If the headset cannot be searched by your phone, please check
whether it is in pairing mode; if left unconnected for a long while,
the headset will exit pairing mode, please re-enter the mode;
if a procedure error of your phone occurs, reboot it; if a
procedure error of the headset occurs, reboot or reset it.
Safety Rules
1.Never disassemble or modify your headset for any reasons to
avoid any damages and danger.
2.Do not store the headset in extreme temperatures (under 0℃
or over 45℃).
3.Avoid using the indicator close to the eyes of children or
animals.
4.Do not use this headset during a thunderstorm to avoid
irregular function and increased risk of electric shock.
5.Do not use harsh chemicals or strong detergents to clean the
headset.
6.Keep the headset dry.