RadarHAWK™ SBIII - Page 27
Your RadarHAWK™ SBIII is designed to deliver consistent and reliable service. If you encounter
a problem, please refer to this section before returning your radar detector.
• The radar detector does not power up when intended to operate by battery power.
– Check and replace batteries.
– Check all connections between the radar detector and the battery box.
• The radar detector does not power up when intended to operate by power cord.
– Check all power cord connections.
– Check fuse in 12 volt adapter and replace if necessary; see (Note) Fuse Replacement for
detail.
– Check power outlet in your vehicle. Clean if dirty.
– Check your vehicle’s fuse panel.
Fuse Replacement: The 12 volt adapter of the power cord has a replaceable 2-Amp SAG fuse located
below the silver tip. To check or replace the fuse, slowly and carefully unscrew the tip of the plug,
making sure the spring and silver tip located inside the plug do not fly out when you remove the cap.
Check fuse and replace if necessary.
• The radar detector did not alert when passing an officer.
– Not all police officers are equipped with a radar/laser device, or it may not have been
in use at that time.
• The radar detector shows erratic or frequent false alerts.
– Use FILTER-NORMAL or FILTER-HIGH mode.
• The radar detector does not alert early enough.
– Make sure the radar detector is level to the road.
– Make sure the radar window or the top laser receiver is not obstructed. Move the radar
detector if necessary.
If you have questions, missing parts or comments, please call Q3 Innovations’ customer service
department at (888) 399-1687 (toll-free within the U.S.) or e-mail to [email protected].
If you wish replacement or repair of a defective product, please follow these procedures:
1. Obtain a Return Merchandise Authorization (RMA) number by calling us at (888) 399-1687
(toll-free within the U.S.) or at (319) 334-3412 between 9:00 a.m. and 5:00 p.m. (CST)
Monday-Friday. We can also be reached by:
• Fax: (319) 334-3421
• E-mail: [email protected]
• Please note that RMA numbers are valid for 30 days only.
2. Obtain a proof of purchase, such as a mechanical reproduction of your sales receipt (original
receipts cannot be returned). Proof of purchase must show printed date of purchase, model
number, and place of purchase. If you cannot provide a proof of purchase, or if the warranty
period has ended, the product may be returned to you without being tested and/or there
will be a charge for replacement of your product.
3. Pack the product securely to prevent damage in transit. Please send the entire product,
including all accessories. Alterations to the product or its accessories will void your
warranty. Include your proof of purchase and a description of the problem.
4. Write the issued RMA number on the outside of your package and address it to:
Q3 Innovations, LLC
Attn: Service Center, RMA# [insert the RMA# provided]
2349 Jamestown Ave, Suite 4
Independence, IA 50644
v.051707
