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PWR Electric Balance Bike Manual
PWR WARRANTY
All PWR bikes, e-bikes, and the individual covered components
are protected against all manufacturing defects in material or
workmanship under a Limited Warranty.
The following components are covered for a 2-year period after
receipt of the bike by the original purchasers:
• Bicycle frame
The following components are covered for a 1-year period after
receipt of the bike by the original purchasers:
• Lithium ion battery
• Forks
• Stem
• Handlebar
• Headset
• Freewheel
• Cassette
• Derailleur
• Shifter
• Motor
• Throttle
• Controller
• Wiring harness
• LCD display
• Hardware
The Limited Warranty does not cover:
• Normal wear and tear of any of the covered components
• Consumables or normal wear and tear parts, including without
limitations:
• Tires
• Tubes
• Brake pads
• Cables
• Housing
• Grips
• Chain
• Spokes
• Seat
Warranty
• Any damage or defects to the covered components resulting
from failure to follow instructions in the owner’s manual,
unauthorized modifications, acts of God, improper assembly,
accident, misuse, neglect, abuse, commercial use, installation
of parts and accessories not compatible with the bike,
operator error, water damage, extreme riding, stunt riding, or
improper maintenance.
• The battery is not warrantied from damage resulting from
power surges, charging with an improper charger, improper
maintenance, normal wear or water damage.
SHIPPING DAMAGE
Damage to a covered component during shipping is not covered by
the Limited Warranty, however, PWR Bike will replace such covered
components if you:
1. Notify PWR Bike of a covered component damaged in shipping
within 10 days of your receipt of the e-bike.
2. Provide PWR Bike with a picture of the damaged component.
If there is noticeable damage to the box of your electric balance bike
when it is delivered it is advisable to take pictures before unpacking
in the event you need to file a claim. If damage is noticed during
unpacking please contact PWR Bike support team by email at
[email protected] or by phone at 1.888.PWR.Bike (1.888.797.2459).
HOW TO FILE A WARRANTY CLAIM
In order to file a warranty claim on a covered component you must:
• Contact the PWR Bike support team by email at info@pwrbike.
com or by phone at 1.888.PWR.Bike (1.888.797.2459). The
support team will work with you to identify the issue with your
bike and offer potential fixes to the issue.
• If the support team determines that a covered component
needs replacement, they will walk you through the process
for returning the defective component and receiving a
replacement.
• After you receive the replacement component the support
team will assist you in determining how to replace or install the
new replacement component
• Replacement covered components covered under this limited
warranty will only be shipped to the address or adresses of the
original purchaser.
LEGAL DISCLAIMER
This warranty is expressly limited to the repair or replacement of
a defective product, at the option of PWR, and is the sole remedy
of the warranty. This limited warranty applies only to the original
purchaser of the PWR product and is not transferable. This warranty
applies only to PWR products purchased through an authorized
dealer or distributor. In no event shall PWR be liable for any loss,
inconvenience or damage, whether direct, incidental, consequential,
or otherwise resulting from breach of any express or implied
warranty or condition of merchantability, fitness for a particular
purpose, or otherwise with respect to our products except as set
forth herein. This warranty gives the consumer specific legal rights,
and those rights and other rights may vary from place to place. This
warranty does not affect your statutory rights. The English version
of the warranty shall prevail.
TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES
ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR
IMPLIED WARRANTIES OR CONDITIONS INCLUDING WARRANTIES
OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
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